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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Is it possible to capture SMS text on an iPhone (iMessage off) with Zoom?

Honczarenko
Newcomer
Newcomer

‎2023-09-27 01:15 PM

I am looking to see how to do this or if even Zoom supports this. I am inquiring because we want to capture SMS texts on user's iPhones (we will have iMessage disabled). This is for archiving SMS texts for compliance reasons.

 

Thank you,

Todd

Topics:
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sachinzoom
Community Champion | Employee
Community Champion | Employee

‎2023-10-10 06:46 PM

Hello,

 

You can setup SMS data retention policies and set it to the period, you would like to retain SMS messages. Please see steps here. These are site level policies.

https://support.zoom.us/hc/en-us/articles/360054631031#h_01ET3TH95R8J1RFQFJ6E81HCKS

 

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

 

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