Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
I want to assign a number to a company location. When I navigate to Phone System Management > Phone Numbers > Unassigned, I have a list of numbers, and I can assign it to a user, but when I try to assign it to a Company Location, it doesn't show any of my locations. See attachment. I am paying for the DIDs, so I dont believe it's a licensing problem.
Show less
Hi Community, I am being frustrated by Zoom pre-sales support. I want to accomplish the configuration in the photo below. I need both existing phone numbers to go to the auto-attendant. I would be willing to set up 3 auto-attendants which could be identical if they could all access the 3 extensions. I need the SMS to be direct from number to extension. BTW, we will never actually publicize the main number. It won't be used, but I guess its necessary. Any comments whether this is all possible? Thanks!!!
Show less
Hello,
A new member of our staff recently received a new phone number. He is now receiving voicemails, and he has not made any outbound calls. The voicemails are also unrelated to him.
What settings should we prioritize to address this issue?
I have a new location we are trying to move from old PBX to Zoom Phone system. I have a number that has not yet ported, how do I make that number the external phone number mask for outbound calling? The only numbers I see are Zoom owned DIDs that we've acquired. We are planning on just doing a CFWD until number is ported over.
Show less
The device is an iphone, what is 6107302, no one on the web can fix it, can someone fix it?
I just signed up for a zoom phone basic package for$15/month. I received an email that my phone number has been activated; however, I tried to make calls to external numbers I got this message from the system "Sorry the requested service is not available in your calling plan". I am not sure how to set it up. I want to use my mobile phone number. Any help would be greatly appreciated. Thanks.
Show less
All our Yearlink T43U phones have today just suddenly started displaying a warning message, indicating that the "User default pwd is in use". All these phones were provisioned 3 months with a non-default password. I've tested the default admin password on these phones and it doesn't work, as it should. Tested the non-default admin password, and that works. Not sure what set these warning messages off. They all have the latest firmware version: 108.86.3.1
Show less
Master Account and Sub account We have recently signed up to Zoom Phone, we have a main and account and a sub account listed under that. Whilst I understand the positives, there will be a need to make sure that users from the main account can see the sub account to chat and call. Also I wondered if there was the possibility of being able to have calls forward from Main to Sub? I've tried linking the main to sub via the linking organisations piece but it gives an error of organisation doesn't exist. Does an organisation not get automatically created when the Main account is created?
Show less
