Hello Everyone,

We have a few users that our experiencing the "Unstable Connection" error in zoom only in the contact center causing their status to be set to not ready and missing calls from the queue. Normal zoom calls and zoom phone calls work with no issues. I have tested with the zoom network tool and the meeting and zoom tests past with minimal packet loss and latency. As far as I cant tell, the users have not experienced any other disruptions due to internet. This will happen on a wired and wireless connection. After updating zoom, drivers, and windows it still is occurring.

Wondering if anyone else has pinpointed a cause. I'd rather not swap laptops over an issue only in zoom if possible.

My firm is using the T54W Yealink phones and for whatever reason, one of my users keeps having the problem of calls going straight to voicemail. I've double checked all call settings, and nothing out of the norm stands out. I've even compared their profile to other users, all settings are the same. Also, this user doesn't use the desktop or mobile app, so there are no settings being set on those apps, outside of the phone. This has happened before, and a simple reset fixed it, but that did not work this go around. I was able to fix it today by turning the phones auto-answer feature on, testing it with a call, and then turning it back off. Not sure why, but turning this feature on and off made their calls start working. Before that, I removed the profile, unbound the phone, and then added everything back -  none of this worked either.

So to recap, out of nowhere, all calls to this person randomly stops, and they're unable to receive inbound calls. If anyone else has experienced something similar, please comment!

Note: I will also be opening a support ticket and will update this forum as soon a

Hi all - we have the Zoom mobile app installed on an iPhone. When the iPhone is locked, either by the user locking it or by the iPhone timing out to the lock screen, incoming calls to the Zoom app are silent. Personal calls to the iPhone still ring when it's locked, just not Zoom. It shows a missed call, but there's no audible alert. If the phone is unlocked, the Zoom call rings. Any ideas? 

Two different users have called us from the same company and each time it rolls through our queues (without ringing) to our answering service. There are no records of their calls in the call logs. We have confirmed that they are calling the correct numbers and we have tested the queue as well and it rings fine. Thanks!