Hello,

I have my 10DLC and the Campaign approved.

We are using verbal onboarding campaign with only allowing web links. 

That being said, what kind of verbiage should we be putting out to our Faculty and Staff that are going to be leveraging SMS to students?

I am hearing that we may be required to add "reply STOP to stop receiving SMS messages.   Beyond that what or how should we "train" our users to send SMS the correct way so as to not create an issue.

I would like to have automated text respond to people who text us when the office is closed.

For example, "Thank you for contacting Flex. Inbound texts are not currently being monitored. If you received this message during the hours of 8a - 6p ET Monday - Friday and need further assistance, please email or call."

How do I set this up?

Thank you!

We have had users who recently experienced the Caller ID setting change from our company number to their individual number. At least 3 of us have had this happen, but none of us changed the setting on the Zoom platform. Is there something that can be done to ensure it doesn't keep happening?

Good day!

I'm wrapping my head around the Zoom Call Log report to understand how best to accurately filter the data for our company's needs, and I was wondering if someone could please shed some light on a few things:

1. What is the difference in the Event tab between "ring to member" and "incoming". Which means that the person took the call?

2. What does the "operator" column tell us? Is it the person who dialled? Or... I'm not sure? We've got groups set up too, but occasionally in the data I see the person's individual code rather than a group and I'm not sure why.

3. We need to filter the data to note all answered calls that were incoming rather than outgoing. What is the best way to filter the data to achieve this? I have some ideas, but I'm not 100% sure...

Any feedback or assistance in understanding this would be greatly appreciated!