Starting July 10, 2024, customers must add their phone numbers to an approved 10 DLC campaign in order to keep using SMS/MMS capabilities on their numbers.
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Zoom AI Companion2023-09-27 01:15 PM
I am looking to see how to do this or if even Zoom supports this. I am inquiring because we want to capture SMS texts on user's iPhones (we will have iMessage disabled). This is for archiving SMS texts for compliance reasons.
Thank you,
Todd
2023-10-10 06:46 PM
Hello,
You can setup SMS data retention policies and set it to the period, you would like to retain SMS messages. Please see steps here. These are site level policies.
https://support.zoom.us/hc/en-us/articles/360054631031#h_01ET3TH95R8J1RFQFJ6E81HCKS
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.