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Vote now2023-10-09 03:29 PM
Hello all! I have a small law firm with a virtual legal assistant based in Argentina. I would like her to start answering phone calls, forward them to myself or my paralegal, and return some calls. How would I set this up so she can answer the main phone line and how can she return calls to the US? Right now we use the auto-attendant. I would like that auto attendant to pick up if she is unable to answer the phone. Any help is greatly appreciated! Thanks!
She is using the desktop app.
2023-10-10 06:26 PM
Hello @NWLS
Welcome to the Zoom Community.
You can add the virtual legal assistant as a delegate. Please follow these steps to add her:
https://support.zoom.us/hc/en-us/articles/360032881731-Setting-up-call-delegation
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.