We can change the ring tone for an extension.  Our main number rings to a user's extension, by design.  How can one change the ring tone on the main number so that when it rings to the designated user's extension, it has a distinctive ring tone?

Help needed...

We have just started using Zoom phone and have it integrated with Hubspot for video meetings however, when someone calls us the contact information isn't displayed. 

Is there a way to integrate the 2 so you know who's calling?

Surely I don't have to manually download my contacts as csv files and upload it do I?

I have thought about Zapier too. Has anyone done this?

Cheers,

Clayton

We've have difficulty pulling the text transcriptions from Automatic phone call recordings. 

I've referred to this previous forum (https://community.zoom.com/t5/Phone-System/Zoom-phone-audio-transcripts-text-file/m-p/100072#M4914) and we've tried to access it through the API, but still only pulling the audio transcriptions.

Under our call logs, it shows that 'Admin has disabled this transcription' for our automatic calls but we've enabled every setting accessible to us to allow for text transcriptions. Is there a security setting we're missing?

Appreciate any guidance here.

I am having issues and it seems impossible to find a resolution.  Something that is required by a company that you pay for a service from should not be so difficult to do.   I have created, deleted, created again, deleted, checked to make sure my companies information was correct as it is with State and Federal offices, created, deleted again and then created again.  This is getting ridiculous.  I have so many different error codes and cant seem to get any assistance.  Hopefully someone here may know something.   Here is what I get now.  

• {"description":"Brand cannot be created/updated due to unique constraint","code":503,"fields":["referenceId"]}

i have an issue with the mobile Android zoom app, and hoping someone might have an idea how to fix.  My work recently switched us all to zoom phone numbers.  I have Zoom installed on my phone, logged in with my work account, as sometimes I take calls on the road.  I have all notifications for zoom turned off on my phone, however whenever I get a zoom call on my work number, my phone still buzzes. It was happening all during my holiday PTO, and driving me nuts trying to figure it out, and I finally realized what was happening today when I was on a zoom mtg and got a notification of a call just as my phone started buzzing.  Any idea how to REALLY turn notifications off from zoom on my phone?? 

We have a user that uses both the desktop app and a desk phone. Whenever he try's to answer an incoming call on his desktop app, it moves the call under his Lines tab but doesn't pickup the call. On the other end of the call it will continue to ring until you get their voicemail message. everything works as it should on the desk phone, and even after disabling the desk phone in the Call Handling menu the same issue persists.