Hello, 

I'm having a problem with screen sharing for a while. I have Samsung galaxy s9 ultra tablet and I already installed Zoom. When I want to sign in with my university account, zoom opens it only in web site. The application won't open no matter how much I wait or press the launch meeting button. At last I have to press join from your browser option and when I do so, there is no share screen option in the bottom. 

I already checked my in meeting settings and share screen is available and I tried Uninstalling the app and clearing the cache options a few times. I also tried singing out from my account completely and singing in from the beginning... Nothing worked. I have a Samsung phone and when I try to do the same with my phone, there is no problem. I can't understand what is wrong with the Tablet. In addition, zoom works correctly when I reset to factory the Tablet only once after first installation. After that I encounter the same problem.

Can anyone help me with this issue? I need to use my tablet in the meetings and it's really causing me a lot of problems. 

Thank you in advance 

Hi,

My contacts for Zoom phone do not sync between the phone I use for work and the desktop app. If I create a contact on the phone it will not appear on the desktop and vice versa. is there anyway to update the directory for either or turn this on to auto sync?

I'm a longtime Zoom user.  Last week added the $15/month phone service.  Talked about dropping the ball.  Even after spending 1 hr wading through the community fixes, I'm still not able to make a phone call.  And I'm not going to spend more time figuring it out.  So long Zoom.

With our old phone carrier (ENA), the secretaries in our school buildings could transfer a call directly to a teacher's voicemail. That option no longer appears for them with Zoom. Is there something on our end we need to do in order for that to work?

They do this when a teacher is actively teaching a class and they don't want to disturb them. We know there is a DND button on the phones, but the teachers have a habit of not turning that back off.

Thanks in advance!

We have a Call Queue on our account that has 3 members who answer any calls that come in to that queue. They are experiencing a weird issue when they go to transfer a phone call to an internal user - all 3 members in the Call Queue will have their desk phones (Polycom VVX 501) ring simultaneously and the member transferring the call will also have their phone ring like there is a call incoming but no display on the desk phone. They also mention that whenever internal users call each other on Zoom, their desk phones will ring as well.

I have done numerous testing with this to determine the cause but I can't seem to find the solution. I have tried adding myself to Call Queue and see if my Zoom apps ring as above (nothing), I have checked call logs in Zoom admin portal and did not find any issues with call flow as stated. 

I am unsure if this is a phone setting or a Call Queue setting that I am missing.

Any help or advice would be greatly appreciated. Any additional information needed, I can add!

Thank you so much~!

How do you display the BLF status of desktop phones from the desktop application? I have a receptionist that will be using the desktop application for call transferring who will need to monitor the status of physical phones. 

Right now all phones just show as "offline" under contacts. See photo attached. However, anyone using the desktop application shows the correct status.

Hello, let me briefly explain my concern. I am a Canadian citizen and have an active Canadian phone plan. Currently I live in Turkey and would like to port my Canadian number to Zoom. Additionally I would like to get a new US phone number.

Can i just get the yearly subscription for these services and start using them from Turkey with just an internet connection or do I need something else like contacting Turkish telecommunication platform or getting a VPN that has a US IP number.

I am so confused about what the VoIP infrastructure is so I need your help..

Regards,