Hello, and thank you for any suggestions offered. 

I am trying to save SMS contacts but it does not seam to let me save them, it will not let me save them as an Outlook contact either, which I assume ads to an external outlook account. My Zoom account is connected to my Microsoft Exchange Server.

I am also wondering if we can set up a group text including numbers outside of our network (not zoom chat), once the contacts have been created?

Thanks for the help,

Josh

When queue call distribution is set to Longest Idle, the logic appears to interpret an outbound call as "idle" or "longest idle" and sends the next inbound call to that agent despite others being idle for a longer period of time.

Additionally, the system considers an agent as "longest idle" when their status changes from "Opt-out" to "Available."

Perhaps the system assigns 'disconnecting from an outbound call' as moving from "Opt-out" to "Available." That would explain the behavior.

Regardless of the cause, this results in uneven call distribution and makes it more difficult for agents to complete documentation of the first call before another call rings to them. I've increased our "Wrap-up Time" to help with the latter, but it still causes problems with workflow.  In general, we prioritize availability over documentation when all agents are busy, so I can't simply extend Wrap-Up time to the maximum.

The only workaround I have found is for agents to hit "Skip" so that the call goes to others, but agents don't know whether others are available when they make that choice.

Are there any other settings which might alter this bug? Other workarounds? Is there somewhere I should submit this for consideration by developers?

Thanks in advance!

We have a block of 100 phone numbers that we are looking to port into Zoom Phone. We are only actively using 25 of these numbers, and we would only have 25 user Zoom licenses. Would we need to pay ($60/year) for each of the additional 75 numbers that are ported in?

I use Zoom for the softphone for work.  I also use hearing aids.  

Since my audio device is a hearing aid and not a headset, for the android zoom app to use my hearing aids as the audio out I have been needing to Enable ConnectionServices. (More>General>Enable ConnectionServices) because for some reason the app does not just use the default system settings.  in the latest update this option is no longer there.

I have searched all around the app for this setting to see if it has been moved but it is not anyplace I can see.   I really do need this option to function.

Thanks!

New to Zoom and new to Admin of Zoom.   

can i on my VVX phones make a BLF template for all my Phones company wide - i want to created a Extension called "Page" and i want to this pop on every one in the second button position.  Can i do this and lock it in so they can remove it on the Keys and Positions? 

Hi Team,

Do let us know how we can show the caller ID of Call queue or AR,  as We wanted to display the same outbound caller ID or 5 digit caller ID for internal 5 digit extension calls also.

i.e for internal Zoom phone call within organization.

Note – We are trying to change the caller ID on Desk phone\Common area poly phone.

We have below Configuration for Outbound caller ID on site level,