About Monyo

Monyo · 2024-01-08 12:28 AM

We have a user that uses both the desktop app and a desk phone. Whenever he try's to answer an incoming call on his desktop app, it moves the call under his Lines tab but doesn't pickup the call. On the other end of the call it will continue to ring ...

Monyo · 2024-01-09 12:48 AM

I switched the call handling settings and the desktop app still wont answer, just stops the ringing on the computer and moves the call to the lines tab where it will continue to ring until your reach the voice mail.

Monyo · 2024-01-09 06:28 AM

accidental comment idk how to remove it

Monyo · 2024-01-09 06:26 AM

the user has a Yealink t57w, and there is no order for devices in call handling since it is set to ring simultaneous not Sequential.

Monyo · 2024-01-09 05:58 AM

Hi Eliot, the user is on windows desktop app version 5.17.2, and is currently set up for devices to ring simultaneous. Both devices are showing the call and the desk phone is functioning fine, but the desktop app will not answer the calls when they c...

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