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Dianke · 2024-01-10 02:52 AM

Is there a possibility to automatically log you out of the queue when going on DND (Do Not Disturb)?

Dianke · 2024-01-11 12:30 AM

Thanks for testing on your demo account; I appreciate that. No, we are not using desk phones. I will share this information with the rest of the team and educate them accordingly. I highly appreciate your help with this. I hope you have a great day.

Dianke · 2024-01-11 12:18 AM

Currently, we are setting our "Do Not Disturb" (DND) status in the client, and in addition to that, we are disabling receiving calls from the call queue. We were informed that if we only set our DND without disabling receiving calls from the call que...

Dianke · 2024-01-11 12:05 AM

HI Rauckenthaler, Yes, thanks, but the issue we are experiencing is that users forget to log themselves out of the queue after going on DND and I was wondering if there was a feature that would log you automatically out of the queue when going on DND...

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