Hi, 

I'm unable to connect my zoom app with the Phone to the exchange calendar. Please see screenshot attached for reference. 

Upon entering the EWS URL, I get an error message which says: The request failed. The remote server returned an error: (401) Unatuhorized. If your Exchange server is undiscoverable from the internet, you can also input your calendar resource (your email address) to sync up your calendar. 

FYI:

Device Type - iphone

Zoom- Phone app 

Error code: 401

Best regards,

P

Is there any way to allow a caller who is waiting in a queue to break out to a designated voicemail box if they get tired of holding. 

Ex. we've all heard the on hold verbiage, "we're sorry, we're experiencing an extremely high call volume, if you prefer to leave a message, please press 1.  Otherwise, please continue to hold and the next available agent will be with you shortly."

It looks like this can potentially be fudged via a series of queues or overflowing back to the same queue, but then you get into infinite loops and broken call stats... 

Zoom Phone doesn't even appear to be able to play intermittent on hold messages or announce what caller they are in line or other similar things to help engage the caller.  It looks like these may be possible in Contact Center, but that is way overboard for this type of basic functionality.   How are y'all working around this?

I work in a medium sized office (roughly 40 staff) and have an issue with clients calling back and not knowing who initially called them. The sequence is as follows:

* Office staff member calls client

* Client does not answer

* Office staff member either leaves a voicemail and the client just blindly rings back OR doesn't have a voicemail set up

* Client calls back, goes through our auto-receptionist but doesn't know who initially called them

* Office staff member that takes the call back shrugs their shoulders and tells client 'they will try you again if they need you'

* Cue the client getting annoyed - and rightfully so!

Is there a way to identify who previously called a specific number so the staff member taking the client call back can say "I see Staff Member X tried to call you previously - please hold while I transfer you over" ??

We currently use a Microsoft Teams chat but it really doesn't work effectively in managing the process.

Thanks in advance!!

When porting a small number of DIDs to Zoom Phone, new extension numbers were auto-assigned.  How does one reassign those extensions back to the actual extension number.  Ex. 816.607.5431 was ported and while the DID is valid and usable, a new 5-digit extension was auto-assigned.  How can it be changed back to x5431?

Hi, I am having trouble with getting incoming and outgoing phone calls to work. Incoming calls are automatically responded to by the auto-receptionist stating, "There is no one available to take your call. Please leave a voicemail." I'm not sure if I have set something up incorrectly, but I have scoured over everything and still can't find answers. Any help would be SO SO appreciated.

I understand that at ZoomPhone, I have to pay when I purchase a paid call slot,
Will I have to pay again when I get the phone number?

I am wondering if I can get a phone number at any point in time and not lose money.
I am wondering if there is any difference between "I will not assign a ZoomPhone to an employee until 2 months from now, but I only need to get a phone number now" or "I will get a phone number right before I assign a ZoomPhone to an employee."
Are the charges the same for both?

Thank you in advance.