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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Basic back-end question

Hello, Are Zoom SMS messages stored in the cloud or locally (on mobile / desktop) devices? Are Zoom SMS messages accessible centrally (via admin credentials) or do you need account credentials for each user? As a bonus question, if any SMS messages a... Show more

Hello,

 

Are Zoom SMS messages stored in the cloud or locally (on mobile / desktop) devices?  Are Zoom SMS messages accessible centrally (via admin credentials) or do you need account credentials for each user? As a bonus question, if any SMS messages are deleted, are there any options for recovery of those messages?   I appreciate any feedback and/or links to resources that help with the answers.

 

(I suspect I know these answers but am verifying)

 

Thank you.


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SMC Campaign for "individual"

SMS Campaign only allows "Corporate" entities to apply for DLC Brand. How does an "individual" create a DLC Brand/Campaign. so as to allow an SMS to be sent?

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SMS

I have an active brand and SMS campaign.  I have assigned my phone number to the campaign, but it is showing "Unverified" for the messaging status.  Would appreciate any assistance to get this resolved.

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SMS for personal use

Hello,

 

I signed up with Zoom Phone for personal use, I do not have a business to register under the 10DLC. How do I enable the ability to send SMS? (again, for PERSONAL use only)

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10DLC Campaign

Is there a 24-hour restriction on making edits to campaigns? I was modifying a rejected campaign when I switched to another tab in the Zoom help forum. Upon returning, I found that I couldn't make further edits or even click on "create a new SMS camp... Show more

Is there a 24-hour restriction on making edits to campaigns? I was modifying a rejected campaign when I switched to another tab in the Zoom help forum. Upon returning, I found that I couldn't make further edits or even click on "create a new SMS campaign." Currently, my only option appears to be deleting the pending campaign, but I haven't completed the necessary edits, and I'm concerned it will be rejected again. Should I delete the pending campaign now, or is it better to wait 24 hours before trying to edit it again?


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10DLC Campaign Registration

When I am trying to register a campaign, zoom wont let me select a Campaign type. We are zoom phone users. 

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10DLC campaign options for non business customers

The discussion trail related to options for individual (non companies) compliance with 10DLC campaign has been neglected by Zoom. Your stopped monitoring and failed to offer official solutions. SMS for individuals (10DLC) - Zoom Community If Zoom and... Show more

The discussion trail related to options for individual (non companies) compliance with 10DLC campaign has been neglected by Zoom. Your stopped monitoring and failed to offer official solutions. 
SMS for individuals (10DLC) - Zoom Community 


 If Zoom and communication regulators came up with a compliance process, customers do not have to come up with a work around such as incoporating, getting an EIN or similar to comply with this mess. You created a process and you must create the exception scenarios and solutions.

 

You continue to threat with a deadline, but are not offering solutions for accounts of families or individuals who do not run a business in Zoom.  Please prioritize this issue so we can comply.


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Resolved! Warm Transfer vs Blind Transfer

We're new to Zoom phones, but I still feel this is going to be a stupid question. I am trying to find out how to do a warm transfer of a call rather than a cold transfer (that is, I want to be able to talk to the person I am transferring the call to ... Show more

We're new to Zoom phones, but I still feel this is going to be a stupid question. I am trying to find out how to do a warm transfer of a call rather than a cold transfer (that is, I want to be able to talk to the person I am transferring the call to before it's actually transferred). Everything I have read indicates you just hit transfer, the soft key for the party to transfer to, talk to them, then press transfer again to complete the transfer. My issue is as soon as I hit transfer and the party, it just transfers the call. There's no opportunity to talk to the transferred party first. What am I missing? BTW, our phones are Yealink T46S. Thank you!


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SMS "message could not be sent" error

I have zoom health business account. For few months now every now and then I would get "message could not be sent" error when I try to send SMS to my clients. 

 

Any idea how to fix this? Thanks. 

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PLS TREAT AS URGENT

How long does it takes to approve my Zoom Phone Sms Campaign,I already fill out all details needed

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