Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Call routing to second user

Hello, I hope I selected the correct location and topic. I'm trying to set up my new employee to use the business zoom phone for inbound and outbound calls so they aren't using their own phone number. I'm not planning on giving them their own phone n...

abacon by • Newcomer
  • 165 Views
  • 0 replies
  • 0 likes

Resolved! Music On Hold

We have had requests for streaming music on hold. Our company provides streaming MOH for Asterisk, Avaya AAMS, CUCM, Engage, FreeSWITCH, Broadsoft and other platforms. Anybody know about streaming URL for Zoom Phone?

tbrown by • Explorer
  • 3541 Views
  • 7 replies
  • 0 likes

Zoom SMS not received sometimes

Hello.I have been getting reports that some of my Zoom SMS messages are not received. It's intermittent and I'm not sure if it's tied to specific mobile carriers or specific devices. Anyone seen this issue and has a solution?

tzimmer by • Newcomer
  • 1344 Views
  • 4 replies
  • 1 likes

I can hear the other person but they cannot hear me

For the past 2 days whenever I make a call on zoom phone I can hear the other person but they cannot hear me. I tested my audio in settings and nothing is working. I have microphone enabled for zoom in my settings. I don't know why it is all of a sud...

Shared Line Group Transfer Not Working

I am having two users (I have 4 total using Zoom Phone) who have difficulty transferring from User 1 to User 2.. They are in the same Shared Ling Group, have their time zones set but with working hours for the firm at 24/7, what else could be wrong? ...

tdawg by • Explorer
  • 758 Views
  • 3 replies
  • 0 likes

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