Issue with Outgoing Calls to Singapore Numbers

Dear Zoom Support Team,

We have been experiencing an issue with our Zoom Phone lines for the past two days. While inbound calls and outbound calls to non-Singapore numbers are functioning correctly, we are unable to make outgoing calls to Singapore numbers.

Here are some additional details:

• Inbound calls: Working fine
• Outbound calls (non-SG numbers): Working fine
• Outbound calls (SG numbers): Not working

This issue is impacting our operations, and we would greatly appreciate your assistance in resolving it as soon as possible.

Please let us know if you require any additional information or logs to diagnose the issue.

Looking forward to your prompt response.

Best regards,

Sangpi