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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! Turn off queue calls during a meeting

When a user is opted into a call queue and is on a meeting (video/multiple users), that meeting does not prevent queue calls from coming through. If the user is on a call, though, that will prevent queue calls from coming through to that user. Is the... Show more

When a user is opted into a call queue and is on a meeting (video/multiple users), that meeting does not prevent queue calls from coming through. If the user is on a call, though, that will prevent queue calls from coming through to that user. Is there a way to prevent calls from coming through when the user is on a meeting as well?


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Best way to set calls are recorded announcement at start of call

Hi All, I currently have setup an Auto-Receptionist to handle incoming external lines. This has a greeting set to advise that calls are recorded for quality purposes etc. This then routes to a call queue that has the team setup to answer. We used to ... Show more

Hi All,

 

I currently have setup an Auto-Receptionist to handle incoming external lines. This has a greeting set to advise that calls are recorded for quality purposes etc. This then routes to a call queue that has the team setup to answer.

 

We used to have it setup so the external lines were going direct to the call queue with the greeting setup there as well. We found that if another office transferred the call, the customer would hear the call recording advice more than once. This was very frustrating to them. The good thing about this setup was the level of reporting that we would get on which external line did they call, the number of abandoned calls during the call recording announcement etc. Unfortunately this level of detail has been lost as the A/R reporting is no where near as good.

 

My question is if there is a way to satisfy both requirements ie to have the C/R announcement play only once on a call (regardless of whether it is transferred back to the call queue or not) and provide the level of report detail (i tried to replace the A/R with another call queue but to no avail).

 

I know the originating call is traced so maybe a feature request to add this to the Org settings as a default message of incoming calls?

 

Cheers,

James


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reply-icon Latest Reply - 

Resolved! Restrict extension-only CAP to internal calls only

I'm creating a CAP using a Common Area Phone package and only assigning an extension. There is no phone number or DID assigned. There is a desk phone needed - Poly Edge E220. Is there a way to restrict this phone from making external calls? I've crea... Show more

I'm creating a CAP using a Common Area Phone package and only assigning an extension. There is no phone number or DID assigned. There is a desk phone needed - Poly Edge E220. Is there a way to restrict this phone from making external calls? I've created speed dial buttons for the key internal numbers it needs to reach. I've disabled international calling. But I can't find a setting to stop it dialing other external calls that will be metered. Am I missing something? 

 

Thanks,

Chris 


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reply-icon Latest Reply - 

March is Your Month to Master Zoom ‌✨‌

Ready to boost your productivity and stay ahead? Register today and elevate your expertise! Here's what's in store:  March 6: Stay Ahead with What's New at Zoom? Get a first look at the latest features, security enhancements, and collaboration tools... Show more

Ready to boost your productivity and stay ahead? Register today and elevate your expertise!

 

Here's what's in store:

 

📅 March 6: Stay Ahead with What's New at Zoom? 

Get a first look at the latest features, security enhancements, and collaboration tools. Optimize your Zoom experience and connect with fellow enthusiasts.

 

📅 March 12: Transform Your Workplace with Zoom Workplace Open Office

Discover how to create a seamless, productive environment using Zoom's integrated tools. Get insider tips and maximize your investment. 

 

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

 

📅 March 19: Unlock AI-Powered Productivity with Zoom AI Companion Open Office 

Experience firsthand how Zoom's AI tools are revolutionizing collaboration. Learn to drive smarter workflows and enhance your productivity.

 

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

 

📅 March 26: Streamline Your Business with Business Services Open Office

Deep dive into Zoom's business solutions and learn how to streamline workflows, boost efficiency, and improve customer engagement.

 

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

 

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.
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Leaving auto attendant messages in main mailbox

We want to use Zoom phone to handle all calls in auto attendant mode AND have the voicemails left in the main mailbox. We have been able to set up auto attendant and have calls routed to the attendant mailbox (#801) but have not been successful in ge... Show more

We want to use Zoom phone to handle all calls in auto attendant mode AND have the voicemails left in the main mailbox. We have been able to set up auto attendant and have calls routed to the attendant mailbox (#801) but have not been successful in getting the messages at the #800 level.


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reply-icon Latest Reply - 

I don't think Zoom Phone is what I thought it was - how do I cancel...?

Hello I don't want to go into too much detail, but I am desperately trying to find a VoIP solution. I am in a very precarious situation where I do not have access to either a landline (because there isn't one) nor a mobile (because it's been stolen).... Show more

Hello

 

I don't want to go into too much detail, but I am desperately trying to find a VoIP solution. I am in a very precarious situation where I do not have access to either a landline (because there isn't one) nor a mobile (because it's been stolen). 

 

I am in need of urgent legal assistance but, as soon as I explain to solicitors that I can't give them a phone number, they stop responding to me, so VoIP is the only solution, and I mistakenly thought that Zoom Phone would work a bit like Skype (RIP), rather than it being a physical device, which is of no use to me. I signed up in desperation I'm so tired, hungry and sick that I'm not thinking straight). 

 

This obviously isn't a business, it's personal use by someone who is trying to keep themselves alive! I can't afford to waste money, so how do I cancel...? And can anyone suggest anything that does what I need...? I have a MacBook Pro (running macOS 15.3.1) and an iPad Pro, running iPadOS 18.3.1. 

 

I just need a VoIP phone replacement, as it seems to be the only way I'm going to be able to access justice. I hope someone can help, my life literally depends on it. I don't have much money, so I can't be wasting what little I do have on something that isn't going to be any use to me. 

 

Thank you

 

SJ


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Special characters within the Zoom phone comments in Salesforce

Hey, It seems that we are unable to use certain special characters within the comments field of the Zoom phone integration with Salesforce. When trying to add either '#' or '&' to the comments box, the following error is returned. "Unexpected end-of-... Show more

Hey, 

It seems that we are unable to use certain special characters within the comments field of the Zoom phone integration with Salesforce. 

 

When trying to add either '#' or '&' to the comments box, the following error is returned. "Unexpected end-of-input: was expecting closing quote for a string value at [line:1, column:265]"

 

We have the field synced to a long text area in our task object. 

 

Can anyone please advise? Thanks


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Zoom Pro legacy pricing if adding phone (from Skype)

I've tried to contact Zoom sales, support, and chat but I have not been able to get an answer. I'm one of the thousands affected by Skype discontinuing, so I am looking for alternative phone platforms. I see Zoom added phones in 2019, so potentially ... Show more

I've tried to contact Zoom sales, support, and chat but I have not been able to get an answer.

 

I'm one of the thousands affected by Skype discontinuing, so I am looking for alternative phone platforms. I see Zoom added phones in 2019, so potentially a good option since it seems to function just like Skype (your own phone number, cellular data or wifi calling, make or receive calls). I like Zoom as a platform and use it regularly for video conferencing. 

 

I've had a Zoom Pro account since 2016 and, therefore, have legacy pricing of $99.90 per year.  I don't want to lose that because Zoom conferencing is vital to my work. It might be nice to have phone and video conferencing bundled together.

 

First question: Can I port my Skype number to Zoom? (lots of places say they will accept ported numbers, but the fine print says they won't accept Skype numbers. I have not found one yet that accepts Skype numbers)

 

Second, and more important, question: If I go with a Zoom bundle of Pro/Phone, will I lose my legacy pricing?

 


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reply-icon Latest Reply - 

Sync Zoom Opt In Information over to Salesforce Contact

Is it possible to sync the Opt-In/Out Verification status from within Zoom Phone over to a Salesforce contact?

Currently, I only see this status live within he SMS Logs within Phone System Management. 

reply-icon Latest Reply - 

Affiliate Program For Zoom Phone

I want to promote the Zoom Phone to my audience on social media.

 

Does Zoom offer affiliate programs? If so, how do I sign up to become an affiliate for the Zoom Phone?

reply-icon Latest Reply -