Call Queue Overflow Voicemail

[josh_swr]

Is there a way, when a call queue goes through several overflows, to direct voicemails back to the original queue when they reach the end of the the overflow? 

For example I am setting up the following queues

• Sales Team A
• Sales Team B
• Sales Team C

I also have these overflow queues:

• All Sales Employees
• All Phones

The overflow for each sales team is this:

• Sales Team A -> All Sales Employees -> All Phones -> Voicemail
• Sales Team B -> All Sales Employees -> All Phones -> Voicemail
• Sales Team C -> All Sales Employees -> All Phones -> Voicemail

What I want to do is when the overflow reaches the voicemail, it goes to the relevant sales teams voicemail inbox. For example if a call came into Sales Team B and rang through to voicemail, I want it to go into the voicemail inbox of Sales Team B. 

Is there a way to achieve this?

[sparrow]

Seems highly unlikely that could work. The original call queue would need to remain in the call flow somehow in order to get voicemail back into the first call queue. Zoom just doesn't have the feature set to support. Maybe a feature enhancement request?

[josh_swr]

Do you have any suggestions how I could achieve the same functionality using Zooms existing capabilities. At the moment I'm thinking I'm going to need an overflow queue for each team (I'd probably just have 1 level of overflow in this case) which overflows back to the original queues voicemail. Is that the best way to achieve this or is there a better way?

[sparrow]

The All phones CQ is your hangup. You can't route it back to (3) different CQ mailboxes based on the original CQ called. It can only be one. You'll have to create a CQ All phones A, CQ All phones B, CQ All phones C, then in each of those overflows route them back to each CQ voicemail box, Sales Team A, Sales Team B, and Sales Team C. This is the only way I see that working.