Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Voicemail Scheduling

Is there a way to set different voicemail messages for specific dates?

 

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No Caller ID for Incoming Calls

My Zoom phone has stopped showing the name of the person who is calling and instead just says "For (my name)" and shows their number. How do I go back to seeing the name of the caller so I can avoid people? 😅

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Change Company Setting in Zoom Profile

Hello,i have a plan that includes a phone feature.To get a phone number, Zoom requires me to enter a company address — but I’m a private individual.Where in my Zoom profile can I change the setting so that my account is not registered as a company?Ma... Show more

Hello,
i have a plan that includes a phone feature.
To get a phone number, Zoom requires me to enter a company address — but I’m a private individual.
Where in my Zoom profile can I change the setting so that my account is not registered as a company?

Many thanks!


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Zoom Fax cover - dynamic fields based on sender?

I just found zoom fax today and very happy about it. When setting up cover pages it looks like fields can be dynamic base on the sender's user record. However when we tested it only the sender name and fax number automatically populated along with th... Show more

I just found zoom fax today and very happy about it. When setting up cover pages it looks like fields can be dynamic base on the sender's user record. However when we tested it only the sender name and fax number automatically populated along with the recipient fax number. Does the system support automatically populating sender company, sender address, and sender phone number? If so, where do we need to update user profile records?

 

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VVX411 Light flashing but no voicemails

Several of our users are experiencing a problem on their Polycom VVX411 phones where the message light is flashing and the screen shows new messages; however, there are no messages there.  Has anyone had this problem or know of a solution?

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Provisioning Template for Poly Edge350

Want to add paging to new poly sets being added have succesfully added it for Avaya phones using ProvisioningTemplate looking Poly sets examples ,documentation is vague. Just need to get syntax corect for Poly and what to include and what to leave ou... Show more

Want to add paging to  new poly sets being added have succesfully added it for Avaya phones using ProvisioningTemplate looking Poly sets examples ,documentation is vague. Just need to get syntax corect for Poly and what to include and what to leave out for paging feature


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VDI Question

I have users that connect to a server via Parallels for a remote desktop. They complain about call lag when calling another Zoom user with a desktop on the server. Would Zoom VDI be a solution for them? From what I understand there is a VDI Workplace... Show more

I have users that connect to a server via Parallels for a remote desktop. They complain about call lag when calling another Zoom user with a desktop on the server. Would Zoom VDI be a solution for them? From what I understand there is a VDI Workplace installer like the Zoom client that goes on the server and a VDI plugin that is installed to the users local machine so all VOIP processing gets done on the local laptop? 


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Unable to get to Provisioning Server

since the AWS outage, we have not been able to provision any phones.  They aren't reaching the provisioning server.

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Disable Zoom Workplace ringtone when connected to desk phone using call control

Is there a way to disable the Zoom Workplace app from audibly ringing when it is connected to a desk phone using call control? We've recently started using Zoom phone, and several users have said it's annoying hearing the Zoom ringtone as well as the... Show more

Is there a way to disable the Zoom Workplace app from audibly ringing when it is connected to a desk phone using call control? We've recently started using Zoom phone, and several users have said it's annoying hearing the Zoom ringtone as well as the desk phone ring tone. 

 

Is there a way to do this, or any alternative solutions that could be suggested?

 

We use Yealink T44W handsets if that is useful to know at all. 


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See/Answer Calls on Apple Watch

I have coworkers that are using Android devices (watches) that are able to see who is calling them from Zoom and are able to answer said call. I have tried all the tricks/tips on how to get this to work on my Apple Watch, but cannot get any of it to ... Show more

I have coworkers that are using Android devices (watches) that are able to see who is calling them from Zoom and are able to answer said call. I have tried all the tricks/tips on how to get this to work on my Apple Watch, but cannot get any of it to work.

 

Anyone know if this still isn't available on Apple Watches?

 

Thanks!


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