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Hi, I have users that are members to Call Queue and enable automatic call recording in Call Queue Level Pollicy. In the user Policy the call recording is disabled. I need all the outbound calls from the Call queue to be recorded (it is already done) but when the member of the Call queue makes an internal call to not be recorded. is that possible? Thank you in advance. Alex
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Is there a way to add a button on Poly e220 or e300 phones for receptionists to toggle call forwarding to a cell phone when they need to step away or at the end of their shift? Times vary so static call handling through breaks and business hours doesn't meet the requirement.
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Is anything other than the WP810/825 family supported on Zoom? I can't seem to find any options that don't require a DECT infrastructure. We are trying to replace our on Prem Cisco system and the performance of the WP810 and 825 has been quite poor. Yealink makes the ax-83H but that doesn't seem to be supported for some reason?
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Hello, I’m a student using Zoom on my tab (Infinix XPAD 20) with android 15. After finishing one meeting, my audio completely disappears in the next meeting. Reinstalling Zoom temporarily fixes it, but it fails again immediately after the next meeting. It worked fine for the first two days after installation, but this started right after a system update. What I’ve tried so far: Force-closing Zoom Restarting the device Clearing cache / offloading app Reinstalling app Joining a test meeting before classes Zoom version: 6.5.12.33008 This issue makes it impossible to attend back-to-back classes. Please help or advise if there’s a workaround for mobile devices. Thank you!
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We have put the following into the provisioning templates along with some other programming such as admin password, dial string timeouts, etc. The admin password and dialing timeouts work fine. The speed dials never show on the screen of the phones. If the buttons are programmed using the phone web interface or the Admin portal on the account (settings\keys & Positions), they show on the phones. We have tried both of these (not at same time). Parameters set 1 # Enable line key reassignment # Speed Dial Definitions spdlst.2.label="Support" # Line Key Mappings lineKey.3.type="speed_dial" Parameters set 2 FEATURE.ENHANCEDFEATUREKEYS.ENABLED="1" # EFK Definitions efk.efklist.2.action.string="4234$Tinvite$" # Line Key Mappings lineKey.3.category="Enhanced Feature Keys"
We do not want to manually touch +500 phones and would rather not have to use a separate provisioning server to push a cfg file.
lineKey.reassignment.enabled="1"
spdlst.1.label="John C"
spdlst.1.value="5240"
spdlst.1.type="contact"
spdlst.1.status="1"
spdlst.2.value="4234"
spdlst.2.type="contact"
spdlst.2.status="1"
lineKey.2.type="speed_dial"
lineKey.2.index="1"
lineKey.2.label="John C"
lineKey.3.index="2"
lineKey.3.label="Support"
lineKey.reassignment.enabled="1"
efk.efklist.1.action.string="5240$Tinvite$"
efk.efklist.1.label="John C"
efk.efklist.1.mname="John C"
efk.efklist.1.status="1"
efk.efklist.2.label="Support"
efk.efklist.2.mname="Support"
efk.efklist.2.status="1"
lineKey.2.category="Enhanced Feature Keys"
lineKey.2.index="1"
lineKey.3.index="2"
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Description: Currently, in inboxes tied to shared numbers or call queues, a message’s read or unread status is tracked individually per user — meaning when one person reads or responds to a message, it still appears as unread for everyone else. This causes confusion and duplication of work, as multiple users may open or reply to the same message unnecessarily. Requested Enhancement: Implement a global read or unread state for shared inboxes so that when one user opens or replies to a message, it is marked as read for all users with access to that number or queue. Benefit: This feature would make team communication more efficient, prevent duplicate responses, and provide clear visibility into which messages have already been handled — improving collaboration and response time across shared lines.
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Description: Users with access to multiple phone lines (e.g., personal extensions and shared main lines) currently see all messages blended together in one unified inbox. This makes it harder to identify which messages belong to which number or queue. Requested Enhancement: Introduce a filter, tab, or dropdown that allows users to view only the messages tied to a specific line or queue. Optionally allow users to set a default view to their most-used line. Benefit: This would make message management clearer and faster for teams handling multiple lines, ensuring that messages to shared queues and individual numbers can be viewed and prioritized more easily.
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Level up your Zoom skills this November! Join our upcoming sessions to get expert tips, discover new features, and learn how to make the most of Zoom — all in one month. Here’s what’s in store for you: 📆 November 5: Zoom Workplace Open Office — See how Zoom’s tools can transform your workplace into a more productive and collaborative environment. Get all your questions answered! 📆 November 12: Zoom Phone Open Office — An open Q&A space to learn best practices, optimize call management, and streamline your workflows. Bring your questions! 📆 November 13: What’s New at Zoom — Stay updated on the latest innovations and feature releases, including highlights from Zoomtopia. Explore what’s new across the Zoom platform! 📆 November 19: Zoom AI Companion Open Office — Discover how Zoom AI Companion enhances workplace efficiency and collaboration. Join the discussion and get your questions answered! Don’t miss out—reserve your spot today and take your Zoom skills to the next level! For more live and on-demand training opportunities, visit our Customer Success Hub. - Zoom Digital Customer Success 🌟
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hello zoom team i am trying to purchase zoom phone like but when i do the check out got an error "An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)" how to solve it.
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So, I have seen the support article revolving around setting business hours and using the call handling feature in the Zoom website to prevent this. However, the "Phone" option the article lists only appears if you have a phone plan through Zoom, which I do not. The application on my phone is the free download from the app store, no phone account associated with mine. I have notifications turned off for the app in my phone's settings, but despite that, any calls I receive will still route to my phone first to be answered, instead of the desktop app that I will have open at the same time. Is there a way to modify/prevent this behavior?
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