We have deployed Poly Edge e350 phone to our desk and have the network passthrough the phone to the PC.  In the last several months, we have had several calls about people that could not access the network on their computer.  After troubleshooting the problem, we determined the problem was addressed by rebooting the phone.  Once the phone is rebooted, network traffic passes normally.  The phones are currently on firmware version 8.2.3.0870.  Has anyone else experience this issue?  

One idea we've considered for handling this is to proactively reboot the phones during our weekly maintenance window.  Is there a way to perform that action automatically at scale?

Hi,

I have users that are members to Call Queue and enable automatic call recording in Call Queue Level Pollicy.

In the user Policy the call recording is disabled.

I need all the outbound calls from the Call queue to be recorded (it is already done) but when the member of the Call queue makes an internal call to not be recorded.

is that possible?

Thank you in advance.

Alex

Is there a way to add a button on Poly e220 or e300 phones for receptionists to toggle call forwarding to a cell phone when they need to step away or at the end of their shift?  Times vary so static call handling through breaks and business hours doesn't meet the requirement.

Hello,

I’m a student using Zoom on my tab (Infinix XPAD 20) with android 15. After finishing one meeting, my audio completely disappears in the next meeting. Reinstalling Zoom temporarily fixes it, but it fails again immediately after the next meeting.

It worked fine for the first two days after installation, but this started right after a system update.

What I’ve tried so far:

Force-closing Zoom

Restarting the device

Clearing cache / offloading app

Reinstalling app

Joining a test meeting before classes

Zoom version: 6.5.12.33008

This issue makes it impossible to attend back-to-back classes. Please help or advise if there’s a workaround for mobile devices.

Thank you!

We have put the following into the provisioning templates along with some other programming such as admin password, dial string timeouts, etc.

The admin password and dialing timeouts work fine.

The speed dials never show on the screen of the phones.

If the buttons are programmed using the phone web interface or the Admin portal on the account (settings\keys & Positions), they show on the phones.
We do not want to manually touch +500 phones and would rather not have to use a separate provisioning server to push a cfg file.

We have tried both of these (not at same time).

Parameters set 1

# Enable line key reassignment
lineKey.reassignment.enabled="1"

# Speed Dial Definitions
spdlst.1.label="John C"
spdlst.1.value="5240"
spdlst.1.type="contact"
spdlst.1.status="1"

spdlst.2.label="Support"
spdlst.2.value="4234"
spdlst.2.type="contact"
spdlst.2.status="1"

# Line Key Mappings
lineKey.2.type="speed_dial"
lineKey.2.index="1"
lineKey.2.label="John C"

lineKey.3.type="speed_dial"
lineKey.3.index="2"
lineKey.3.label="Support"

Parameters set 2

FEATURE.ENHANCEDFEATUREKEYS.ENABLED="1"
lineKey.reassignment.enabled="1"

# EFK Definitions
efk.efklist.1.action.string="5240$Tinvite$"
efk.efklist.1.label="John C"
efk.efklist.1.mname="John C"
efk.efklist.1.status="1"

efk.efklist.2.action.string="4234$Tinvite$"
efk.efklist.2.label="Support"
efk.efklist.2.mname="Support"
efk.efklist.2.status="1"

# Line Key Mappings
lineKey.2.category="Enhanced Feature Keys"
lineKey.2.index="1"

lineKey.3.category="Enhanced Feature Keys"
lineKey.3.index="2"

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hello zoom team i am trying to purchase zoom phone like but when i do the check out got an error "An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)" how to solve it.

So, I have seen the support article revolving around setting business hours and using the call handling feature in the Zoom website to prevent this. However, the "Phone" option the article lists only appears if you have a phone plan through Zoom, which I do not. The application on my phone is the free download from the app store, no phone account associated with mine. I have notifications turned off for the app in my phone's settings, but despite that, any calls I receive will still route to my phone first to be answered, instead of the desktop app that I will have open at the same time. Is there a way to modify/prevent this behavior?