I am admin for my office on Zoom Phone.  Today one of our staff began experiencing no sound when calling out (using Workplace or cell phone App).  When dialing out she can hear the individual number key notes; once a call routing begins she can no longer hear the call ringing, and once connected she cannot hear the person who answers and they cannot hear her.  Again, this is happening to her whether using her  computer via Workplace OR using her cell with the Zoom phone app, using speaker and mic, or headset.  This issue started today - we have been using Zoom phone since July 2024 without this issue.  All other users are having no audio issues upon call routing or call connections.

Any thoughts?

Hi, I can't seem to find the right setting for this.  We rarely record calls right now but we do have a warning message through the auto-receptionist.  I'm also considering having all calls recorded so we can access important information discussed but we don't want the first words they hear from us being a loud announcement (and it's not required where we are).

How do I turn off the announcement for everyone?  I turned it off under Account Management, Account Settings, Recording & Transcript, down at the bottom for Recording Notifications - Zoom Clients.  The setting below this is Recording Notifications - Phone Users seems to be the place to do it but there are no options as the admin to turn anything off.  I have an option to get the phone user to press 1 to consent or have multiple notifications.  I want zero notifications like for the zoom clients.  

How do I do this?  Thanks!

Hi all,

We've got a number of common area desk phones, and sometimes one gets voicemail intended for the other. The issue is we can't seem to forward these voicemails to other common area phones. 

When we listen to a voicemail and press 6 to forward it, we're prompted to enter the extension. When we enter the extension of a common area phone, we get the message "Your entry is invalid. Please try again."

This seems to happen with any common area extension, and when attempting to transfer from either a desk phone or a softphone. Voicemails are able to be transferred to Users or Call Queues with no issue.

Is this a restriction of common areas we're not aware of? I can't find any documentation on this specific issue.

Thanks!

I cannot access my Zoom Recordings from Personal > Phone > Recordings

But I CAN access them from Admin > Phone System Management > Logs

I am the OWNER of the account and I am the only user.    I have 

This is actually causing me to not be able to access these recordings via the API, getting 404 file not found on the recording (which led me to this above - I assume this is related).

I have followed instructions here:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069655

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069692

and all settings are set to allow recordings and access recordings.

Please advise.   

In the company overview account settings, I am able to set the default voicemail greeting for most things, however it seems I can't do it for holiday hours. 

I've got standard holidays programmed in for the whole company which apply to all extensions. As far as I can tell it only lets me change the voicemail greeting per holiday, per auto receptionist/call queue/user, which is just way too much manual work for the number of destinations we have.  

Am I missing something, or is there truly no way to do this?

I'm new to zoom and want to use it to make calls:

I have the Windows11 Desktop zoom app connected to my phone and would like to be able to paste in numbers instead of typing them in. I'd like to able to use the desktop app (with my list of phone numbers in Excel) and paste them into zoom and dial on my phone.

Apparently, I can't do this via the zoom app and have to go through PC Phone link (Windows 11) - Samsung Galaxy S20!?

I load up and connect PC Phone link app, allow all the permissions, connect my Zoom app and Voila! It doesn't allow me to paste numbers into the zoom app dialing section.

I simply can't believe this doesn't work. Can anyone advise please? 

Can a user assign multiple devices/phones to one extension? For example, one user works from various offices and sometimes works from home. The user wants three phones at all three locations with the same extension but does not want to use the hot desking feature.