Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Problemas com musica e fala

preciso de música de fundo e falar por cimaQuando associar a minha música à plataforma Zoom utiliza compartilhar a Tela no avançado e compartilhar a Tela o som sai muito bem, mas quando falo através do áudio do computador faz interferência Com o apli... Show more

preciso de música de fundo e falar por cima

Quando associar a minha música à plataforma Zoom utiliza compartilhar a Tela no avançado e compartilhar a Tela o som sai muito bem, mas quando falo através do áudio do computador faz interferência

 Com o aplicativo musica zoom, é uma boa opção, mas gostaria de colocar músicas escolhidas por mim e poder falar ao mesmo tempo sem interferências. é possível   Tenho de adicionar um microfone   como posso fazer  Muito obrigado


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Resolved! Reaching Front Desk Operator by Dialing "0"

We are migrating off of a Cisco CUCM phone system going to Zoom Phone. Currently users on Cisco phones are able to dial "0" to get to the front desk operator. Is this possible with Zoom? I see that extensions have to be from 3 to 6 digits in length. ... Show more

We are migrating off of a Cisco CUCM phone system going to Zoom Phone. Currently users on Cisco phones are able to dial "0" to get to the front desk operator. Is this possible with Zoom? I see that extensions have to be from 3 to 6 digits in length. Thank you!


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Adding a phone number to a pre-existing SMS Campaign

Hello,I am our account admin. We have an SMS Campaign established which is not full. We have one phone number that requires to be added to it, but every time I go through the steps to add it, it gives me the message that it takes 24 hours. So I check... Show more

Hello,
I am our account admin. We have an SMS Campaign established which is not full. We have one phone number that requires to be added to it, but every time I go through the steps to add it, it gives me the message that it takes 24 hours. So I check back and it's still unverified. Can you add numbers to a pre-existing SMS Campaign? If so, any thoughts on why this one number (that has been a part of our system for a long time) won't add?

Thanks 


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SMS feature unexpectedly stopped working three weeks ago / still waiting for assistance with it

For over two years, I was able to use my organization's Zoom SMS feature. All of a sudden, I started having issues with being able to send any text messages three weeks ago. I imagine it is also affecting my ability to receive messages as well. My or... Show more

For over two years, I was able to use my organization's Zoom SMS feature. All of a sudden, I started having issues with being able to send any text messages three weeks ago. I imagine it is also affecting my ability to receive messages as well. My organization opened a support ticket about the matter two weeks ago, and I am still waiting to hear back. 

 

Has anyone else had this issue where their SMS feature randomly stopped working as expected? 


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Phone not ringing

I'm a single-person business using Zoom for meetings and for my phone. Zoom is linked to Outlook, so it knows when there's something on my calendar whether it's a Zoom meeting/phone call or not. The problem is that Zoom won't ring my phone when it se... Show more

I'm a single-person business using Zoom for meetings and for my phone. Zoom is linked to Outlook, so it knows when there's something on my calendar whether it's a Zoom meeting/phone call or not. 

 

The problem is that Zoom won't ring my phone when it sees any event on my calendar. Since I have to block off time on my calendar to get work done for my clients, it's now not letting the phone ring for large chunks of the day. Where can I find the correct setting to turn this off, so that the phone always rings unless I'm specifically in a Zoom meeting?


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Don't let people book calls on same day

I have a call booking system set up, people can book calls every Tuesday and Thursday. However, is there something I can do to disallow people booking on the same day? Sometimes we don't have enough time to setup and prepare for a call, I'd like peop... Show more

I have a call booking system set up, people can book calls every Tuesday and Thursday. However, is there something I can do to disallow people booking on the same day? Sometimes we don't have enough time to setup and prepare for a call, I'd like people to book a couple days in advance. 


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Zoom Phone App rings over native cell call

I have a couple users with Android phones that when they are on a call on their cell phone and receive a call on their zoom app it will ring through the earpiece and they cannot continue their native call until the zoom call is disconnected. Any help... Show more

I have a couple users with Android phones that when they are on a call on their cell phone and receive a call on their zoom app it will ring through the earpiece and they cannot continue their native call until the zoom call is disconnected.  Any help would be appreciated.


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Spend Cap

Does anybody know if there is a way to set a spend cap for overages on Zoom Phone? For example we have unlimited local calls, but international calls are chargeable. This is fine, but I'd like to know users couldn't inadvertently rack up an enormous ... Show more

Does anybody know if there is a way to set a spend cap for overages on Zoom Phone?

 

For example we have unlimited local calls, but international calls are chargeable. This is fine, but I'd like to know users couldn't inadvertently rack up an enormous bill.


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Resolved! Unable to change 'sign-in email' and Zoom indicates that account does not exist

Is there a Zoom Support number for Canada?In March our organization paid for a PRO Account and today, when I call support with our Account and Host Key the message I got is that our account cannot be found. This is also a follow-up to a pervious mess... Show more

Is there a Zoom Support number for Canada?

In March our organization paid for a PRO Account and today, when I call support with our Account and Host Key the message I got is that our account cannot be found.

 

This is also a follow-up to a pervious message I posted which I thought the solution offered might have helped but the situation is going from bad to worse as I still cannot sign-in from a second computer and now I find out Zoom does not recognize our paid account.

 

To resolved this I tried to change that sign-in email address because when we initially opened the account, we overlooked to change the sign-in email (which I do not have access to). However, the message that comes up when I try to change the 'sign-in email' is "Email xxxxx has already been used". 

I'm not getting anywhere. I can't get phone help because Zoom assumes our account number does not exist.

I need a solution.


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