Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Zoom Phone desktop user can not answer calls

We have a user that uses both the desktop app and a desk phone. Whenever he try's to answer an incoming call on his desktop app, it moves the call under his Lines tab but doesn't pickup the call. On the other end of the call it will continue to ring ...

Monyo by Newcomer
  • 1102 Views
  • 7 replies
  • 0 likes

After Hours Emergency Line option

I would like to know how I can setup a separate line appearance on phones that could ring if this number is called, even if the phone has business hours setup. The scenario is as follows: We have times when employees might need to get ahold of someon...

willw by Newcomer
  • 507 Views
  • 2 replies
  • 0 likes

Phone calls and voicemails not registering

I've set up my new business phone number and voicemail. I called the number using another phone and heard the greeting and left a voicemail. Went to check it on both the phone app and the desktop app, but no phone call was listed nor was there any vo...

Pod1 by Newcomer
  • 567 Views
  • 1 replies
  • 0 likes

SMS Group Chat Issue

Hello, A couple of our users a experiencing issues when messaging clients in group chats. I got first reports of this on 12/13/23 Scenario:- Employee 1 creates a chat with employee 2 and 1 client.- Employee 1 can see responses from the client in the ...

ITGuy by Newcomer
  • 1005 Views
  • 3 replies
  • 1 likes

SMS Short Codes

Does anyone have a timeline of when SMS Short Codes will be supported. We ported our numbers in and all two factor authentication texts aren't being delivered. This is an integral part of authentication on the web and if you advertise SMS on your pla...

revchris by Newcomer
  • 4202 Views
  • 9 replies
  • 0 likes

Testing a phone prior to signing up?

Hello I have a Yealink T41P which is listed as certified hardware, however there is a caveat in the Yealink notes section which states that ZTP is allowed only once on this model post it's EOL date in June 2020. The assisted provising guide appears t...

nickccc by Newcomer
  • 572 Views
  • 1 replies
  • 0 likes

Zoom Integration with ServiceNow Issues

Hello Everyone,I am just looking for some simple guidance, I am integrating Zoom with ServiceNow and Have done many Zoom-Snow integrations before, but this one has me a bit perplexed.I can’t update certain fields, I have tried near everything in thes...

Desktop Rings but Mobile App does not

Should my desktop and mobile app not both ring simultaneously? If I walk away from my desk, I would like to still receive phone calls on my mobile app. I heard my computer ringing in the distance, opened the mobile app, and couldn't see any incoming ...