We are receiving complaints from phone users where their calls are being rejected. When we look at logs, we can see that the user/delegate's iPhone is rejecting the call. When we provide that information to the user/delegate, they are advising that their Zoom mobile app never rang and that they definitely didn't reject the call from their mobile app. The cell is not on Do Not Disturb. This issue has been noticed multiple times and we get the same response from the users, that they didn't touch their cell and their cell never rang.

I have a zoom account with both Zoom Workspace and Zoom phone.  I use the phone for my business.  I want to port my xfinity personal phone number (a landline !) to Zoom.    It looks like I don't need another Phone License to do this, but I can just add another number to the existing phone license I have.  Is that right?  If I have unlimited US/CA on the business phone, and I just add another number to that license (by home number), does the home number inherit the unlimited US/CA as well?  Lastly, if I just add a number to the existing license, can I route business calls to my zoom app on my cell phone, route personal calls to both my cell and my wife's cell as well as a sip phone?   Or do do this, i need another phone license.  Thanks for the help.  Couldn't reach zoom support or sales to get this answer.

My organization recently migrated to Zoom Phones from RingCentral for our VOIP provider. Previously, the CP-8851 phone could transfer calls by following this process:

1. A customer calls the phone number
2. The employee answers the call
3. The employee presses “Transfer” 
4. The employee enters and calls the phone number to transfer
5. The employee presses “Transfer” again before the call answers (to do a blind transfer)
6. The phone calls is transferred to the other phone number 

However, now on step 5, the call disconnects abruptly. All the other functions work fine such as the sidecar/KEM, warm transfers, and speed dials. Even though I believe it to be a Zoom issue, Zoom support says this is a Cisco IP phone issue. 

This video also demonstrates the procedure that should be working. However, the call disconnects after the destination number is entered and the “Transfer” button is pressed for the second time.

Has anyone experienced this issue and/or know how to resolve it?

Hi,

I am currently setting up a set of Poly Rove 40 handsets connected to a Rove b2 basestation. I can access the b2 basestation's web guide to make changes prior to provisioning the station with Zoom, however, as soon as I provision the basestation to Zoom, I can no longer access the basestation's web gui. I just get a "Connection Refused" error when trying to navigate to the basestation's IP address. I need to be able to access the web gui so I can add repeaters to the system. I've tried everything I've found related to fixing a connection refused error with no luck. What am I doing wrong to not be able to access the base station after provisioning?

Why does the IP address of the SBC in a BYOC configuration have to be unique?

Why can Zoom differentiate on port like Teams, or allow FQDNs?

How are you supposed to configure BYOC for clients that are on a multi-tenant SBC?

The following error is received when using the same IP address: "The address you are trying to add is already in use"

I am admin for my office on Zoom Phone.  Today one of our staff began experiencing no sound when calling out (using Workplace or cell phone App).  When dialing out she can hear the individual number key notes; once a call routing begins she can no longer hear the call ringing, and once connected she cannot hear the person who answers and they cannot hear her.  Again, this is happening to her whether using her  computer via Workplace OR using her cell with the Zoom phone app, using speaker and mic, or headset.  This issue started today - we have been using Zoom phone since July 2024 without this issue.  All other users are having no audio issues upon call routing or call connections.

Any thoughts?