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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Hi. I am currently trialing the Zoom Phone solution. I have many little stores with 3-12 phones. Today, most have some kinds of very old PBX. Our phone vendor setup logic on these PBX's that a user could open a line and dial *72. This *72 dial would prompt the user for a phone number to call forward too. Users could dial *73 to take the call forward off the line. In Zoom, I have set business hours and I setup an external contact to our after-hours service. If a store closes at 5, the system automatically starts sending calls to the after hours service at 5:01. My "users" are not computer people. We use a PC with a green screen emulator to access our AS/400 database. We don't want to rely on training a user to access zoom via a web browser and and setting up call forwarding. We need the ability to call forward manually for a viarity of reasons. Think of a snow storm. If we close early, we would want to forward the phones. We had a store all catch covid and had to shut down for a few days. etc. In the site I am trialing now, I am using a Yealink T42S phone right now. Can anyone suggest a way to manually setup call forwarding using a desk phone only? Thank you. Keith Budurka McCarthy Tire
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Up until a few minutes ago, I was able to paste an email in to Zoom SMS and a drop down with the phone number came up. It is no longer doing that, and I really need it to. Any advice?
I am trying to assign a cost center to a user. I followed the instructions in the article (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059652), but I don't seem to have any cost centers in my workspace. How can I create a cost center?
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My client had a very old PBX system when they can dial *72 followed by the number that is being forwarded. How can I set this up when I can enable call forwarding with one phone for all lines. We are using t54w yealink phones and I see it has the call forwarding feature. When enabling it, it only forwards from that phone and not all phones. Do I need to create a shared group line then this will enable all call forwarding out? I read on a forum that when enabling calling forward the yealink is by default set to all lines. We need to allow my client to set it when ready due to the inconsistent business hours. I cant just set a set time for them. Anybody have dealt with this setup before?
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I want to change my display name that will appear on receiver's device. For example, If my name is John Doe my designation is HR and when I call, the display name on the receiver's device should be "Company HR". Is it possible and how to do it?
Thank you!!
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Individual affected has correct licensing (Person A). Was texting the phone number in question (person B) throughout the day, then suddenly messages stopped going through. When Person A messages other numbers, they work. When other users in our org text Person B, it works. It's only SMS messaging between (to/from) Persons A & B that are not working. This happened suddenly and with no change in the system, licensing, etc. Person B checked to make sure they didn't block A's number & vice versa - they haven't. Has anyone dealt with this?
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I’m experiencing an issue with the Zoom app on Android where my calls keep switching between the phone's speakers and Bluetooth. This makes it difficult to hear the other person. I have to manually switch to speaker mode, which is quite frustrating, especially when I'm driving and need to use hands-free. Zoom keeps switching the audio source during calls. Is there a way to fix it?
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When we transfer a call within the company, when it goes from an extension (eg. 101 to 102), the recording prompt is played again when the transfer has been completed. Is there a way to stop this prompted to only happen when the call starts and not when it is transferred? We have found that clients do not like this disrupting their conversations when they have been transferred, as they are already aware that the call is being recorded.
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