Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

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Latest Posts Trending Posts Solved Unanswered

Asset uploads don't include a category for Ringtones?

We are in the process of transitioning to zoom phone. I find it odd that we are able to upload custom hold music, etc, and not able to provide our own ringtones to our users. Am I just missing this option somewhere else? or does Zoom support custom u...

apbreck by • Newcomer
  • 283 Views
  • 0 replies
  • 0 likes

Porting numbers to Zoom without a BTN

Hello:I am a new customer to Zoom Phone and plan to port numbers to Zoom. The Porting Form asks for a BTN. Our current phone bill doesn't show a BTN. I've asked my provider (Century Link/Lumen) how to obtain one if it isn't listed. Their reply is tha...

Resolved! Voicemail Retention Policy

I haven't been able to find a voicemail retention policy configuration page. Also, I haven't found any support pages describing the defaults of a policy. Does Zoom Phone have a default retention policy for voicemail messages? Is this a roadmap item a...

Zoom Phone Dispositions

I have the zoom basic plan and the Zoom Phone US & Canada Unlimited Calling plan, and I am looking to set things up for a small team of up to 3 or 4 outbound callers. I would like to setup dispositions for the end of each call e.g. "Interested", "Mee...

jerpa by • Newcomer
  • 247 Views
  • 0 replies
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Delete voicemail in Zoom client

When a voicemail is deleted in an email client (outlook for example) voicemail is deleted in Zoom. Other phone systems are able to do this I was very surprised to see Zoom is not able to do this. This is a inconvenience to all users as they need to m...

acbalk by • Newcomer
  • 1329 Views
  • 2 replies
  • 1 likes

Screen sharing problem

Hello, I'm having a problem with screen sharing for a while. I have Samsung galaxy s9 ultra tablet and I already installed Zoom. When I want to sign in with my university account, zoom opens it only in web site. The application won't open no matter h...

Sara26 by • Newcomer
  • 656 Views
  • 1 replies
  • 1 likes

So long Zoom Phone

I'm a longtime Zoom user. Last week added the $15/month phone service. Talked about dropping the ball. Even after spending 1 hr wading through the community fixes, I'm still not able to make a phone call. And I'm not going to spend more time figuring...

MeToo by • Newcomer
  • 315 Views
  • 0 replies
  • 0 likes

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