Hi everyone,

We've been on Zoom phone for few years now. As Poly obi302 has reached EOS what would be a decent replacement? Single or dual RJ11 ports, a model that would last 4-5 years in terms of support and firmware updates and compatibility with Zoom phone system? The use case is legacy POTS fax.

Thanks

Boyan

Hi Community, 

i am going crazy trying to find a way to set up call recordings properly, my calls are being recorded automatically for both inbound and outbound the way i want it, i just cant seem to find or enable the download option? ive looked everywhere followed different directions read many posts, nothing. it just DOES NOT show up. i set up transcripts, put myself as super admin which being the only user should have been this way by default but i already did that.  

How can i download call recordings and how do i find out where my call recordings are being stored? 

Thanks. 

In my Keys & Positions I have setup 3 call parks (*801, *802, *803). While on a call when I press the park button it places the call in a random park like *845. 

Is there a way to force the phone's park button to use only one of the 3 I added in my keys?

Thank you.

The OpenCTI Zoom phone widget in Salesforce will not sign in successfully, no error messages are reported when selecting “Sign in” on the popup.  Clicking sign in results in a pop-up window being presented and it appears the login is successful, the authorization window closes within 5 seconds.  The Zoom phone widget does a quick refresh but returns back to the “log in” 

We had set this up in our sandbox environment and was able to successfully setup and configure the integration.  Since moving to production though, none of our users are able to sign in via the salesforce phone widget.  We followed the guide here https://support.zoom.us/hc/en-us/articles/4418701163533 and https://support.zoom.us/hc/en-us/articles/15098209645453 

 I log into Zoom with the pop up from the Salesforce Softphone component and am logged into Zoom on the desktop app, but when I get the success message that I am logged in and about to get redirected the softphone just goes to the login screen. I tried uninstalling Zoom in all my environments and reinstalled Zoom in Production. I also tried using different browsers and deleting my browser's cookies.

Has anyone experienced this issue? I am not getting any error messages, I am just in a loop of login screens with success messages.

I am working on a setup for on of our teams that fields lots of call, we are planning to use Poly e550 phones. Sometimes they need to be able to quickly escalate a call into a conference. The workflow of adding callers one by one using their extensions is to slow and complicated. 

Is there a way that we can setup BLF keys on each of their phones where they can send the caller immediately into an active conference? We would want the person transferring the call and others to have visibility that the conference is active and be able to easily join that call. 

Any other workflow suggestions welcomed. TIA

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