I have Zoom phone, using Android Samsung Galaxy 10. When a call comes in, it plays the ring tone but does NOT display an answer screen where I can accept or decline the call. I literally have to scroll to my Zoom icon and click it to display the answer screen. How do I correct this?

Also, on different but similar note, is there a way to (1) set ringtone to "mute" (so it doesn't audibly ring, but still display the answer screen, and (2) is there a way to set Zoom phone to NOT ring at all on mobile device and only ring on my VOIP handset?

Hi All

Our front desk receptionist mentioned she can't transfer calls directly to voicemail on our SIP phone yealink t46u phones in the copier or the pantry rooms but she can do it on our appliance phone yealink MP56. Is this a limitation of the SIP yealink phones? I made some changes to our dhcp server/settings last night so I'm not sure if that was what changed the ability to do so but I highly doubt it.

Any confirmation on this issue would be great.

thank you

Hello there. We have Yealink T46S desk phones (all on current firmware) with the label, display name, and wallpaper set up via Yealink's web interface. Seemingly randomly, the label and display name will go back to what it is named in Zoom's settings and the wallpaper will revert back to default (which is nothing). It seems to happen with all the phones, but not at the same time. And it happens repeatedly. I will change the settings back and within a few days, they revert again. I reached out to Yealink and they think it is caused by Zoom auto firmware update. Does this sound correct - would that cause these settings to revert back? I would prefer not to disable it updating the firmware. Or does anyone know why else this might be happening?

Incidentally, I have the same custom background image (i.e. wallpaper) set up in Zoom > General Settings > Background Image, but that does not seem to carry through to the phone for some reason.

Thanks for any insight!

Hello - 

Admittedly, I am not familiar with the Zoom Phone system, nor am I the operations person that will typically resolve these types of issues.  I may use incorrect terminology or do a poor job of explaining the use case, but here it goes:

Outcome I am trying to generate: When an agent misses a call, I would like for the call to rollover to a specific number where there is an agent always standing by.  Is this possible?  Second outcome, when a Support Agent (who uses ZenDesk Talk) attempts to transfer to an agent who is unavailable, I would like for the call to rollover to a specific number where this is an agent always standing by.  Is this possible? 

I have a Yealink T46U that is a member of 3 different call queues. When any of those phone numbers ring, the phone does ring, however the caller ID which shows which Call Queue is being called is very slow. I have to let the phone ring for maybe 2-3 rings before I can see which line they are calling. Are there any settings that can be adjusted? It's so slow that I initially thought the Caller ID wasn't working properly.

Also, I am trying to change some dial-out settings as well. I want to have it so that, using the desk phone, someone can change the outgoing Caller ID. Right now it seems to only work though the Windows app. I have added the additional outgoing Caller ID options and can see them in the Windows or iOS app, but not on the desk phone. 

Any help is appreciated.

In Zoom Phone, I wanted to copy the Auto Receptionist settings to a template.  So I used the three dots menu (...) and found the Save to Template option.  When I went to apply that to another Auto Receptionist in another Site, I couldn't find it.  After some investigation, I noticed that the Owner of that template was in a different site.  Ideally, I'd like the owner to be Account.  Is there any way to change that?