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Email to Text Address

Jordan_T
Newcomer
Newcomer

We have a team of people set up with Zoom phone including SMS messaging. They are needing to receive text pages from an automated system that sends alerts out to a group of cell phones and pagers.  The system requires a email to text address, and does not accept the phone number directly. Does Zoom have an email to text address, for example google phone's is #@MSG.fi.google.com, Verizon's is #@vtext.com, etc. 

1 ACCEPTED SOLUTION

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @Jordan_T @JonathanMars I was able to ask a fellow Zoomie Solution Engineer around this functionality, and at this time Zoom Phone does not support this. However, I really love this functionality and highly encourage submitting this feedback. Here is you can Send feedback to Zoom. I also wanted to let you all know I have relayed this feedback internally. Thank you! 

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10 REPLIES 10

JonathanMars
Newcomer
Newcomer

Did you ever find out how to do this? 

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi jonathanmars,

 

can you share what automated system you are using and any public documentation?  maybe we can figure out how to do this.

 

thanks,  eliot

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @JonathanMars @Jordan_T wondering if you could share the automated system you're using and any documentation you maybe utilizing. I believe @Eliot or @Matt-LACA from the discussion on SMS email notifications maybe able to help you out here! Let us know how else we can help! 🙂

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Hello @RN @Eliot

What I'm looking for is functionality similar to this:

JonathanMars_0-1707235751133.png

Found on this page https://www.verizon.com/support/text-messaging-faqs/. This functionality is standard with the major cellular carriers. I was curious if Zoom has an equivalent solution. The workflow is to send an email to a number and receive a text. This can be very useful due to it's flexibility of allowing a variety of different systems(websites/ automation) to send emails directly to a Zoom phone. I believe this is what @Jordan_T is looking for as well. The article you linked instead focused on notifying users of a text. I'm looking for a different way of sending one. 

I am looking for the same functionality as @JonathanMars . We are sending from a system called Spok, which is what limits us to sending via a #@domain.com format. As @JonathanMars noted, this is pretty standard among major wireless carriers. I am hoping to replicate that functionality in zoom.

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @Jordan_T @JonathanMars I was able to ask a fellow Zoomie Solution Engineer around this functionality, and at this time Zoom Phone does not support this. However, I really love this functionality and highly encourage submitting this feedback. Here is you can Send feedback to Zoom. I also wanted to let you all know I have relayed this feedback internally. Thank you! 

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Hello @RN,
I appreciate you looking into and confirming the absence of that functionality. I'll make sure to send in feedback asking for this feature. I appreciate all your help. 

RN
Community Moderator | Employee
Community Moderator | Employee

@JonathanMars you're so welcome! 🙂 Glad I could chase that down for you & @Jordan_T 

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any update on the SMS email address?

Jordan_T
Newcomer
Newcomer

Nothing yet. I'm still hoping for a solution.