Outgoing call
While calling we are facing a voice note that "Sorry your requested service is not available in your calling plan|" Although we have purchased US Canada Unlimited
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Recent Activity
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Resolved! SMS text option
Hello, I just purchased my Phone plan, restarted the application but I don't see the SMS option when I select the ph
Can't send SMS but can receive them
Hello! I previously had the ability to respond to SMS messages on my mobile and desktop app. Now I can receive message but receive this error message when I attempt to respond. "Registration required. Your message cannot be sent as you do not have a ...
I am unable to send SMS
I am using Zoom's premium service, which includes unlimited calling and SMS within the USA and Canada. While the calling functionality works perfectly, I have encountered difficulties with sending SMS messages. Every time I attempt to send a message,...
SMS templates usage
I love that there is an SMS templates section in the admin portal so that I can make it easy for my call center volunteers to respond in a similar way. (Found in Account Management > Account settings > Zoom phone > SMS templates) I set up several SMS...
Resolved! Zoom is Not Allowing Voicemails.
Zoom phone is setup for voicemail, but no voicemails are happening. Its disconnecting, saying you couldn't be connected after ringing. This is happening on all phones on our account. In other words when anyone calls our Zoom numbers, they cannot leav...
college full name
Help need full name of HACC?
New Zoom phone system with analog paging system
We recently upgraded from an obsolete ESI phone system to Zoom phone. The Zoom folks recommended we purchase an Audiocodes mp112 ATA device to make the paging system talk to Zoom. I followed the instructions to provision the ATA device and it shows u...
Resolved! Analog adapter guidebook (Audiocodes MP114 FXS and similar)
Hi all,Following @Vinnie's feedback here.I was wondering if someone found a guidebook regarding the basics of ATA's in a ZP (Zoom Phone) environment. As a green newbie to ATA's, I have been hitting roadblocks with this.We have a few MP114 that have b...
I cannot use the Zoom Phone
I recently purchased the unlimited Phone but I can't make calls. It says that the "Service is not available on your calling Plan"I'm from the Philippines calling to Australia Can someone help me?
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