Zoom Phone System
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Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! Transfer zoom phone number to another service provider?

Haven't found this in the support pages--can I transfer my zoom phone number to another service provider?  If yes, do I need to do anything on the zoom side or just initiate the transfer from the other service provider?  Thanks!

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iPhone iOS 17 Zoom Not opening

We have a colleague who has zoom installed and try to open zoom meeting from Outlook calendar gets this prompt but when click on Launch Meeting it does nothing. Please advise on solution. We have uninstalled zoom and re-installed but still same issue... Show more

We have a colleague who has zoom installed and try to open zoom meeting from Outlook calendar gets this prompt but when click on Launch Meeting it does nothing.  Please advise on solution.  We have uninstalled zoom and re-installed but still same issue.   We also restarted the phone but still same issue.MicrosoftTeams-image.png


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Licence

I Pay the license 
Zoom Workplace Business, and it has not arrived in the email so I can install it

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Phone is not working

i just make call and received msg this service is not in your calling plan but i buy the plan in 15$

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Having trouble understanding how to setup phone system

I have purchased the phone unlimited system, but everytime I go into my account it just says that I have basic.I am unable to make calls, or see the phone option in the web app, I am able to call the number and have set up the voicemail, but I am una... Show more

I have purchased the phone unlimited system, but everytime I go into my account it just says that I have basic.

I am unable to make calls, or see the phone option in the web app, I am able to call the number and have set up the voicemail, but I am unable to access any voice mails.

 

Does anyone know what I may be doing wrong?

Does 


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Best Zoom Approved Phones with possible SIP

I've read through the approved hardware list and am still confused. The Cisco video capable phones all appear to require a firmware update that will ultimately disable wifi functions and the Yealink video phones all seem to have Note B which states t... Show more

I've read through the approved hardware list and am still confused.  The Cisco video capable phones all appear to require a firmware update that will ultimately disable wifi functions and the Yealink video phones all seem to have Note B which states that the SIP function will not work.  Please Help!  Looking for easiest possible setup!


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Simultaneous Ring Call Queue

We're currently experiencing an issue with our call queue setup on Zoom. We have it set to simultaneous ring, and it calls the agents for 30 seconds. However, after the initial ring, it doesn't call the agents again, and the customer remains in the c... Show more

We're currently experiencing an issue with our call queue setup on Zoom. We have it set to simultaneous ring, and it calls the agents for 30 seconds. However, after the initial ring, it doesn't call the agents again, and the customer remains in the call queue indefinitely.

 

Is there a way to configure the call queue so that it continually calls the extensions until someone answers? Any guidance or tips would be greatly appreciated!

 

Thank you.


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Distinct ring tone for call queue

Hi,

Our office uses Poly Edge E350 phones, and I'd like to know if it is possible to set a distinct ring tone for a call queue.  I can deal with the web interface on the phone if that's what it takes.

 

Thanks!

Phone access information disappeared from Zoom Invite

Please help. The dial in information has disappeared from recent invitations. 

 

Always there before. 

How many minutes are allowed on a recording with a pro account?

I have a pro account for our non profit organization meetings that last from two to three hours. I've always recorded to the cloud. Today I got an email saying that I could only record for 90 minutes. Is this true. Tthe chat helper will not answer my... Show more

I have a pro account for our non profit organization meetings that last from two to three hours.  I've always recorded to the cloud.  Today I got an email saying that I could only record for 90 minutes.  Is this true.  Tthe chat helper will not answer my questions.


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