Assign old phone number from old account in new account

[Ahmad1111]

Hi,

I’m reaching out because my old Zoom Phone account has been disabled, and my appeal to reinstate it was rejected. The phone number associated with that account was crucial for my small business.

Is it possible to transfer that phone number to a new Zoom Phone account? I am willing to purchase a new subscription if necessary. Unfortunately, I can't log into the old account due to the error message: “Account is disabled. Please contact Support. (1,003).”

Could you provide any advice on how I might recover or transfer that phone number?

Thank you for your assistance.

Best regards,
Ahmad

[Frank_TB · Accepted solution]

Hello,

You need to file an appeal.

How to resolve error code 1003

Your account was disabled due to detected unauthorized activities or an issue with your account that violated Zoom's Terms of Serviceor Acceptable Use Guidelines.

You can review the Terms of Service and Acceptable Use Guidelines, then submit an appeals form to the Zoom Trust and Safety team if you encounter this error.

Learn more about account recoveries.

Regards

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