When someone calls my Zoom number and the call is forwarded to my cell, the caller ID on my cell shows up as MY Zoom number NOT the person actually calling.  This makes call backs impossible because I have no idea who called.  ANyone know how to get the actual caller ID to show up on my cell?

Okay, I've tried for days to get this working and I've run out of ideas.  I could use some help from more Zoom-savvy folks.

Essentially, our business has a shared office with managers that rotate through it on shifts (AM, PM, or all-day).  We currently have an auto-receptionist that captures incoming calls and either routes callers to a call queue of the managers on duty or directly to voicemail.  We always have a "primary" manager who will be in the office taking most calls, and have "backup" managers who only take calls if the "primary" is unable to.  Our call queue is set up to be sequential because of this, and all the managers have their business hours set up to reflect their shifts.  In a purely remote setup, this works perfectly as the "primary" is always rung first before any calls go to the "backups".

The wrinkle here is we also have an office desk phone (Poly VVX250) that we would like to ring during the -entire- call queue, so even if the "primary" manager misses the call on their personal devices, they can still answer it on the desk phone or to take  the call if the "backups" also be unavailable and are currently being rung.  At any given moment the "primary" might have to work remote, and all attempts to add the desk phone into the phone devices will force this desk phone to ring un-answered before eventually going to the other people in the call queue.  Also worth noting that the office is located in a medical facility where personal devices do not always get signal and the PC isn't always available, however we always have access to the land-line desk phone that is linked to Zoom if we are in the building via a headset.

I've tried a few ways to get this to work, none of which have worked:

1.  Adding the desk phone to the "call handling" options of individual users.  Zoom does not allow internal lines to be on user's call handling options, so I can't get the desk phone to ring in tandem with the users' personal devices, desktop client, etc.  It is also not an option to have users' calls be forwarded to the desk phone because this will remove the call from the rest of the original call queue, so if the user and the desk phone are both unavailable, calls will not go to the other members of the call queue.

2.  Setting the desk phone as a common area phone.  This does not work because Zoom will then treat this just like a normal user, and slotting it into the call queue will force this to ring sequentially and the desk phone will stop ringing when the incoming call goes through the rest of the queue.  This forces the caller to wait for the desk phone to ring for it's full queue position before eventually continuing in the queue.  As we can work remote or in the office at a moment's notice, this is not ideal, and if the primary is unavailable as well this forces the caller to be on hold for far too long.

3.  Setting the desk phone on a group call pickup.  Which this should work in theory, I have noticed that direct-extension calls to the call queue members DOES ring the office phone simultaneously, but any calls pushed to members via the call queue DOES NOT hit the group call pickup settings so the desk phone will not ring.  I have tried assigning the phone to a "dummy" user and have this "dummy" user in a group call pickup with call queue members, and also had the phone set up as a common area phone in the group call pickup with call queue members and neither work.  I still feel like this should have been the ideal solution, but I can't find any setting that allow call queue calls to hit any group call pickups that call queue member is in.

TL;DR:  We have a Zoom desk phone we want to ring simultaneously during the full duration of a call queue while said queue also goes sequentially through its member list, effectively ringing on multiple devices at once.

It really doesn't seem like this should be as complicated as I am making it, so I could use some outside perspective.  Any thoughts or suggestions would be GREATLY appreciated.  I'm more than happy to clarify anything as well if needed.   Thanks for taking the time to read this and take care!

We are new Zoomphone users at Addigy. I have not yet personally tested, but I believe Zoomphone has a pre-recorded voicemail message capability where a sales rep / support agent can call a number, they encounter a voicemail box, and then they can just click a button to leave a pre-recorded voicemail (from within a selection of pre-recorded messages)

With that said, we want this functionality to be available from within the Salesforce integration where our reps and agents spend their time within one window (i.e. working from a laptop screen while on the road). Having to switch between windows to select the appropriate recorded voicemail is error-prone, time-intensive, and not an ideal user experience.

Ideally, a user could select which pre-recorded voicemail to use via the Salesforce CTI integration window within Salesforce and if a pre-recorded voicemail is used, then a designated "Voicemail" |Disposition| would be automatically logged to the relevant record in Salesforce.

This could be user error and/or not knowing how to do something that exists in ZoomPhone as we at Addigy are very new users of ZoomPhone as of the writing of this discussion in July 2022. 

Currently, we only see the following |Disposition| values in our Zoomphone / Salesforce Integration. 

• Left a Voicemail 
• No Answer
• Contacted
• Bad Number

Our sales management team would like to be able to change the names of some of these values and/or add one additional value at this time. Is this possible? If not, could this be accommodated in the future. We had this capability with our old phone system via a custom metadata mapping approach in Salesforce.