We are having two main issues with the transfer option on the Zoom phone calls.

1) Some calls we receive display the option to transfer and other phone calls do not display the option to transfer on our Zoom apps both on the phone and desktop.

2) When the transfer option does appear we are unable to successfully transfer the caller. Every time we attempt to transfer, we are told that the call "cannot be completed" and to "try again" later even though all phone lines in our building are working.

Can anyone please provide some insight into this issue?

I’m very new to the group and Zoom phone. I have customers that randomly pace orders over the phone. They have complained to me that they find the “Auto recording message” at the beginning of the call annoying. How can I turn it off. When I search, I mostly find articles about turning on recordings for meetings. Thank you

I activated a new phone line yesterday (I'm the Zoom account owner), made the full configuration as required, but when I try to make a call via the mobile app or via my desktop app, I get a message saying “it is impossible to make the call, please try again later”. I would like to point out that all my software's are in up-to-date versions and that all my devices have the required configurations for Zoom IP calls.

Do any of you have this problem?

Zoom cancelled our active SMS Campaign and asked us to resubmit a new Campaign.  After a couple of quick rejections, our current Campaign has been in Pending status for close to 4 weeks?!  Client support continues to be of no help, so looking for any other options other than just giving up and switching services.  We only use it for client meeting confirmations and reminders, so any help appreciated.