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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

AudioCodes MP-114 ATAs not working correctly after being provisioned to Zoom Phone

Hi, Previously, I was using 8x8 as our VoIP provider and used the AudioCodes MP-114 ATA's to connect to our IP based overhead paging system. The ATA is connected to the station port on a UTI(Universal Telephone Interface) and the UTI is connected to ... Show more

Hi, 

 

Previously, I was using 8x8 as our VoIP provider and used the AudioCodes MP-114 ATA's to connect to our IP based overhead paging system. The ATA is connected to the station port on a UTI(Universal Telephone Interface) and the UTI is connected to the microphone module connected to our paging equipment. We are using Rauland TelecenterU. When I call to the extension that is programmed for port 1 on the ATA, I get a "The user you are trying to reach is unavailable right now", but when I call from the ATA using an analog phone, it works. A Zoom representative told me I don't have to change any of the settings within the web interface of the ATA from the Zoom provided CPM file. Any help is appreciated at this point!

 

Thanks!


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customizing autoreceptionist

I incorporated the system message that says, "If you know your party's extension, dial it now," as part of a custom prompt using a script. However, I was not able to make further adjustments, such as locating and disabling the one that the system com... Show more

I incorporated the system message that says, "If you know your party's extension, dial it now," as part of a custom prompt using a script. However, I was not able to make further adjustments, such as locating and disabling the one that the system comes with, so it ended up playing twice. I think giving the ability to modify this feature would be a great improvement


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Getting doubled up inbound calls in Zoom?

We started getting this issue today and I cant find any information if this is known by Zoom or if there is a larger issue here. When we take inbound calls to Zoom whether a BYOC across our enterprise SIP trunks from our own SBCs that feed to Zoom or... Show more

We started getting this issue today and I cant find any information if this is known by Zoom or if there is a larger issue here.

 

When we take inbound calls to Zoom whether a BYOC across our enterprise SIP trunks from our own SBCs that feed to Zoom or Zoom dedicated DIDs so the routing is cell phone > PSTN > Zoom we are seeing that we get back to back missed calls showing up for a single inbound call to Zoom and then eventually the 3rd call rings through to the client. The other related issue is similar where we get a missed call showing then getting 2 simultaneous calls inbound at the same time for the single call that was sent from the cell phone.

 

Not sure what is going on but we have narrowed the issue down to Zoom via cell phone to a Zoom DID test.


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Unfiltered Zoom phone calls

Hi, I am recently getting unfiltered Zoom phone calls from unknown random numbers. I would expect these calls should be answered by someone before it comes to me. How can the settings be changed so that its answered firstly by 1st line support before... Show more
Hi, 
 
I am recently getting unfiltered Zoom phone calls from unknown random numbers. I would expect these calls should be answered by someone before it comes to me. How can the settings be changed so that its answered firstly by 1st line support before coming through to me. Note I still need to receive phone calls from other team members.
 
 

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Call handling ring mode not working on web

We have had several users comment that when they select simultaneous to ring to all devices it doesn't happen. It will only ring one device instead of all at the same time. This has only happened recently. Is there is fix or is this a broken feature ... Show more

We have had several users comment that when they select simultaneous to ring to all devices it doesn't happen.  It will only ring one device instead of all at the same time.  This has only happened recently.  Is there is fix or is this a broken feature since the last update?


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Provision Template For Poly

Hi! I am having problems with a provisioning template for my Poly phones. I am trying to use a provisioning template to assign a vlan to the phone, but have the PC Ethernet port assign a different Vlan for the PC I connect to it. Here is the template... Show more

Hi!

 

I am having problems with a provisioning template for my Poly phones. I am trying to use a provisioning template to assign a vlan to the phone, but have the PC Ethernet port assign a different Vlan for the PC I connect to it. Here is the template thus far:

 

vlan device.set="1"
device.net.vlanId.set="1"
device.net.vlanId="10"
device.net.lan.vlanId.set="1"
device.net.lan.vlanId="20"

 

In this example, the phone would be assigned VLAN 10, but the port should tag traffic from the PC port to 20.

 

Thanks!

 

 


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Resolved! Keep a number unlisted from the directory?

We have quite a few phones that have a utilitary function, so when people are searching the directory these locations will come up.  Is there a way to prevent a number, especially a common area, from not returning an extension in the directory search?

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SMS 10DLC forcing opt out in outgoing message

I successfully registered my 10DLC information but now am forced to have an opt out on outgoing messages.

Is there any way to remove this message?  We do not send promotional messages via zoom.

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Zoom is not allowing calls to be connected with a message of a poor connection and the call drops

Zoom is not allowing calls to be connected for one of our users. Each time a call tries to go through to her extension, it comes back with a message of a poor connection and the call drops. Funny thing is she can make calls with video and they connec... Show more

Zoom is not allowing calls to be connected for one of our users. Each time a call tries to go through to her extension, it comes back with a message of a poor connection and the call drops. Funny thing is she can make calls with video and they connect just fine? 

 

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Resolved! Texting me

I just went to a meeting where about 6 or 7 people stated they sent me their information for leads. Unfortunately not a single text is vissible. So I entered my phone number into my cell phone and sent a text to myself and it never came through. So I... Show more

I just went to a meeting where about 6 or 7 people stated they sent me their information for leads. Unfortunately not a single text is vissible. So I entered my phone number into my cell phone and sent a text to myself and it never came through. So I tried sending a text a text from computer via Zoom and I got the message that my phone had not been setup for 10DLC. I am sadly mistaken because I set that all up a long time ago. My account shows my Campaign was added and is active and that 2 of my numbers (out 0f 3) have been verified and enabled. So why can I not send or receive texts to numbers outside of my partners phone (one of the verified enabled numbers) and her to me. I need clients able to do this.

Regards - Greg


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