Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Auto Receptionist Admin Permission Issue

I am trying to stage an AR for a user where that can be in control of their recordings and IVR options. Also granting them the ability to change it to a straight forward from the IVR function. The only problem is I cannot find a way to disable the ab...

tom_d by Newcomer
  • 2 replies

Phone System

We currently have main auto receptionists and IVR routing our calls. We would like to live answer calls? Live answer meaning go to a intake coordinator to answer phone calls. Does anyone know how to set this up? Thank you.

Outgoing call

While calling we are facing a voice note that "Sorry your requested service is not available in your calling plan|" Although we have purchased US Canada Unlimited

931 by Newcomer
  • 1 replies

Can't send SMS but can receive them

Hello! I previously had the ability to respond to SMS messages on my mobile and desktop app. Now I can receive message but receive this error message when I attempt to respond. "Registration required. Your message cannot be sent as you do not have a ...

kayvines by Newcomer
  • 2 replies

I am unable to send SMS

I am using Zoom's premium service, which includes unlimited calling and SMS within the USA and Canada. While the calling functionality works perfectly, I have encountered difficulties with sending SMS messages. Every time I attempt to send a message,...

SMS templates usage

I love that there is an SMS templates section in the admin portal so that I can make it easy for my call center volunteers to respond in a similar way. (Found in Account Management > Account settings > Zoom phone > SMS templates) I set up several SMS...