I am having difficulty getting my SMS campaign approved. We are using all the default responses and suggested text for messages. The problem is that the SMS Campaign Denial message gives no guidance as to what needs fixed and the Zoom One Pro account doesn't have any support for it. The company only has three employees so any plan that is bigger is overkill. Not sure where to go for answers.

Hello! I need help understanding the access restrictions in Zoom's Phone SMS API.

First, I'd like to confirm if my inability to fetch SMS conversation details is because I'm not the session owner.

Second, even though I can't own these sessions, I'm an admin in the organization where the session owner belongs.

Why am I still unable to access these conversations despite having admin privileges?

{
    "from": "2024-11-25",
    "to": "2024-12-25",
    "next_page_token": "",
    "page_size": 30,
    "sms_sessions": [
        {
            "participants": [
                {
                    "owner": {
                        "type": "user",
                        "id": "garyId"
                    },
                    "is_session_owner": false,
                    "phone_number": "17372850233",
                    "display_name": "Gary"
                },
                {
                    "owner": {
                        "type": "user",
                        "id": "callumId"
                    },
                    "is_session_owner": true,
                    "phone_number": "17373046527",
                    "display_name": "Callum"
                }
            ],
            "session_id": "sessionID",
            "last_access_time": "2024-12-24T16:59:50Z",
            "session_type": "user"
        },

    ]
}

Gary is the organization owner where Callum lives, and I'm still not being able to fetch session details using sessionID

Thank you for your help,
Fran

Fran

I need to make some calls to get my new phone ironically after my one and only took a bath yesterday. I was hoping to get a temporary set up with zoom phone but how logical is this and will it work because I can't verify my current number with my fried phone. Thank you for any help!