Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! SMS Setup for Skype-to-Zoom VoiP number

Hi,I've been using a Skype VoiP number as my business phone and SMS for years. After Skype's retirement, I ported my number to Zoom. My phone works fine, but I can't seem to get my SMS working. I get the same error message saying:"Make changes to the... Show more

Hi,
I've been using a Skype VoiP number as my business phone and SMS for years. After Skype's retirement, I ported my number to Zoom. My phone works fine, but I can't seem to get my SMS working. I get the same error message saying:

"Make changes to the errors shown in the Rejection reason section and then resubmit.
  • {"description":"Mobile Phone Number not supported. Must be a Mobile Phone Number that can receive SMS messages.","code":551,"fields":["mobilePhone"]}"

I am also getting mixed support by Zoom. Last tech support stated that I cannot setup SMS campaign on a VoiP number, and that I would have to use a regular cell phone number for SMS, which would defeat the purpose of this whole setup to begin with. 

Any advice please? Thanks


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Inconsistency between Zoom Phone Mobile App and Zoom Phone Windows client

Our users have brought to our attention the inconsistency between the Zoom Phone Mobile App and Zoom Phone Windows client. In the mobile app when answering a call you swipe right to left (left to right to reject) and when you answer a call in the win... Show more

Our users have brought to our attention the inconsistency between the Zoom Phone Mobile App and Zoom Phone Windows client. In the mobile app when answering a call you swipe right to left (left to right to reject) and when you answer a call in the windows client you swap left to right to answer (right to left to reject).  This has caused some users who use both devices regularly to mistakenly reject calls and vice verse. Consistency one way or the other for both apps may be an improvement.


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Resolved! Yearlink T43U warning message false positive

All our Yearlink T43U phones have today just suddenly started displaying a warning message, indicating that the "User default pwd is in use". All these phones were provisioned 3 months with a non-default password. I've tested the default admin passwo... Show more

All our Yearlink T43U phones have today just suddenly started displaying a warning message, indicating that the "User default pwd is in use".

 

All these phones were provisioned 3 months with a non-default password.

 

I've tested the default admin password on these phones and it doesn't work, as it should.

 

Tested the non-default admin password, and that works.

 

Not sure what set these warning messages off.

 

They all have the latest firmware version: 108.86.3.1


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Resolved! Parking Calls

We have park buttons on desk phones, 801,2,3,4. When users answer calls on mobile app, the first Park is something like 837. How can we get mobile app to have 

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Zoom Fax Call Queue - Deleting a Fax

If a member of a Fax Call Queue deletes a fax received in the call queue, will it delete the fax for that member only or for all members of the queue? If a fax was deleted in error, can it be retrieved/recovered?

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Phone call real time full control

Are there any APIs for Zoom telephone that allow taking full control of the call?I mean, receive the transcript in real time, regarding what the user is saying, use a Websocket or any method to send that text to an NLP process, get back an audio, and... Show more

Are there any APIs for Zoom telephone that allow taking full control of the call?
I mean, receive the transcript in real time, regarding what the user is saying, use a Websocket or any method to send that text to an NLP process, get back an audio, and send it back to the user?

 

I have my orchestrator (main API) in full control of all the microservices.

 

Is it possible?


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Zoom Workplace Intune - Dialpad not showing

Hello, When I download the zoom intune app for my workplace - I am able to get signed in with SSO and everything works great for a day. A few days later I go into the app to dial out and the dialpad on the zoom phone is unable to be clicked to dial o... Show more

Hello,

 

When I download the zoom intune app for my workplace - I am able to get signed in with SSO and everything works great for a day.  A few days later I go into the app to dial out and the dialpad on the zoom phone is unable to be clicked to dial out.  If I uninstall the app and install, it works fine.  All other features of zoom work such as meetings etc.

Samsung S24 Ultra

Thank you!


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Voicemail Notifications

Hello, I am trying to get to settings so me or my people get an email notification when there is a new voicemail. Tried using chat function to get this answer. Finally clicked on the Enable Email button It says email notifications will go out per ema... Show more

Hello, I am trying to get to settings so me or my people get an email notification when there is a new voicemail.  Tried using chat function to get this answer.  Finally clicked on the Enable Email button     It says email notifications will go out per email list  But I cannot find this email list.  Googled the question etc.

 Called our company line and left a voicemail, and no notification came to my email .
 
Does anyone know where to find this email list?

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Resolved! Forwarding Calls to Another User's Voicemail

Is there a way to transfer a call directly to another user's voicemail from a desk phone (we're using Cisco 8861s) even when they are not using their phone? With our previous provider, we were able to key a zero before the user's extension and it wen... Show more

Is there a way to transfer a call directly to another user's voicemail from a desk phone (we're using Cisco 8861s) even when they are not using their phone? With our previous provider, we were able to key a zero before the user's extension and it went directly into their voicemail rather than ringing their phone line. I am hoping that this is a possible feature with Zoom, as well. 


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Resolved! Audio stops after 20 minutes on a Zoom Phone call (not Zoom meeting)

My office uses the Zoom Phone System for our phone calls and I use both the desktop computer Zoom Workplace app and the Zoom Workplace app on my cell phone. In the last month, if I am on a phone call for more than 20 minutes, the audio from my end st... Show more

My office uses the Zoom Phone System for our phone calls and I use both the desktop computer Zoom Workplace app and the Zoom Workplace app on my cell phone.  In the last month, if I am on a phone call for more than 20 minutes, the audio from my end stops working.  The call is still connected and I can hear the person talking, but they cannot hear me anymore.  If I quickly switch the call to the other app (i.e. if I'm using the Zoom Workplace app on my cell phone, I switch to the Zoom Workplace app on my computer) the other person can start hearing me again.  Then like clockwork, after about 20 minutes the audio from my end stops working again.  If I switch back to the other Zoom Workplace app again, they can start hearing me again.  And this just keeps repeating after about 20 minutes.  My tech team seems to think this is something with my home network/internet, but I can talk on my personal cell phone at home on this network/internet for an unlimited amount of time.  I also ran an internet speed test, and it said "Your Internet connection is very fast."  This seems to be a zoom issue, but no one can pinpoint why it is happening.  Any help is very appreciated.  Thanks!

 

 


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