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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

We need SMS for answering client questions - but we don't do "Campaigns"

We need the SMS feature for answering simple questions with clients, such as "Can you text me your address".  Do we need to do a campaign for just answering questions?  We don't send out mass texts.   

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Why don't my international calling work.

we paid for international calling and when we call out it says our plan does not support it. and why does it take 6 months to get sms.

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question about closed caption

Does zoom phone can connect to InnoCaption.  like call forwarding? 

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A2P Sole Proprietor Brands Registration

Has zoom started letting small businesses that are sole proprietor setup sms ?

 

Zoom Phone Voicemail

After it taking over 6 months to "port" my number from MagicJack to Zoom, the experience has been a dismal failure. 1. voicemail messages showed up on my laptop for a few hours and then disappeared leaving a message "no data" 2. outgoing calls cannot... Show more

After it taking over 6 months to "port" my number from MagicJack to Zoom, the experience has been a dismal failure.   

 

1. voicemail messages showed up on my laptop for a few hours and then disappeared leaving a message "no data"

2. outgoing calls cannot be made using the app on my mobile phone

 

Communicating with a tech via e-mail is not getting resolution.   Is there a number to actually speak with a human?


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Call cannot be completed as dialed error on inbound calls

I have been having intermittent issues with answering inbound calls from a queue. The call rings to both my cell phone and computer. When I try to answer on my cell phone, I get an error that "Your call cannot be completed as dialed." The call still ... Show more

I have been having intermittent issues with answering inbound calls from a queue. The call rings to both my cell phone and computer. When I try to answer on my cell phone, I get an error that "Your call cannot be completed as dialed." The call still rings to my computer and is able to be answered successfully. When I look at my call log afterwards, I see an outbound dial to +11234567 that is time stamped at the same time the call came in. This does not happen with every call but does occur at least once or twice a day. After this occurs, I always the Google Play Store and the app is up to date (current version 6.1.11 (23987). The phone is a Samsung Galaxy S21+, Android version 14. Any ideas?


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Resolved! Call handling settings not sticking

Any reason why call handling isn't working for some reason? Setting is set for user to forward to voicemail if it's not answered. It works if the user rejects the call, but if they do not answer it only plays the message without going to voicemail. A... Show more

Any reason why call handling isn't working for some reason? Setting is set for user to forward to voicemail if it's not answered. It works if the user rejects the call, but if they do not answer it only plays the message without going to voicemail. Any ideas?


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Common Contact List for Call Queues / Departments

Our nonprofit just moved from Dialpad to Zoom Phone. One capability that Dialpad had was a common contact list for a department. Any change made to a contact was shared with everyone in the department. We're using Zoom Phone's "Imported Contacts" fea... Show more

Our nonprofit just moved from Dialpad to Zoom Phone. One capability that Dialpad had was a common contact list for a department. Any change made to a contact was shared with everyone in the department. We're using Zoom Phone's "Imported Contacts" feature for company-wide contacts, but for our Partner Care Department, I don't want to add donors to this company-wide list. I want to keep the information within that department. I've searched for a Zoom Phone solution but can't find one.


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Call Queues - prevent signing out

Is there a way to disable a person from signing out of a call queue or a shared line group? We have a situation where we want everyone in a department to have their desk phone ring if the call is not answered by the initial call queues. It wouldn't h... Show more

Is there a way to disable a person from signing out of a call queue or a shared line group?  We have a situation where we want everyone in a department to have their desk phone ring if the call is not answered by the initial call queues.  It wouldn't have to ring the mobile and desktop app, but at a minimum it would ring their desk phone regardless of their status in the "receive shared calls" section of their profile.

 

It also doesn't have to be a Call Queue.  I haven't found another option that accomplishes this, but hopeful that someone else has an idea I haven't considered.

 

Thanks.


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Rename external contact list from "Imported Contacts" to custom name

We are using External Contacts as a system speed dial. I manually entered the handful of entries that currently appear in this list. In the Zoom client the list is called "Imported Contacts" which doesn't mean anything to end users. Can this list be ... Show more

We are using External Contacts as a system speed dial.  I manually entered the handful of entries that currently appear in this list.  In the Zoom client the list is called "Imported Contacts" which doesn't mean anything to end users.  Can this list be renamed to System Contacts or similar?


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