About PatDuss

PatDuss · 2024-12-11 08:11 AM

Hello, I'm wondering if I'm just not seeing this or if it exists.I'm creating a Wallboard view, and I want to be able to see agents that are opted-in/out of a queue. So for example, if I'm looking at a specific Voice Queue, and I'm looking at Agent A...

PatDuss · 2024-11-15 11:31 AM

When a caller is presented with the Menu-based interrupt there appears to be no way out of it. They will have the option to eitherRequest a CallbackLeave a voicemailRouted to a FlowIf the caller does not want options 1 or 2, option 3 would send them ...

PatDuss · 2024-10-30 10:45 AM

Hello, I'm writing a JSON file for room controls and can't seem to find any documentation around sending commands via USB-to-Serial adapter. I did, however, see that this capability was added in a past update so it should be possible.I know that my U...

PatDuss · 2023-06-12 11:14 AM

Hello, Running a Webchat campaign (not exactly a campaign but its the only way to get the welcome screen). On the welcome screen I am capturing the customers first name, email and language selection.We only need 2 languages (English and French) but t...

PatDuss · 2023-05-10 06:52 AM

Hello, We have an issue with Zoom phone on our Wi-Fi network and are looking for suggestions. The problem seems to be related specifically to Zoom Phone (as in, there are no reported issues during a Zoom meeting, or any other non-Zoom related network...

PatDuss · 2024-12-13 11:07 AM

Oh thats good to know.

PatDuss · 2024-12-13 07:54 AM

Yeah, it's similar to what you can do in the "Teams" section of the Zoom Client-Contact Centre. I just wish there was a way to create a Wallboard asset with this information so we can get a live "at a glance" view of Agent's queue status. (maybe I sh...

PatDuss · 2024-12-12 08:48 AM

This was resolved in a recent (ish) update.

PatDuss · 2024-11-22 06:07 AM

So, it seems the "issue" comes from a lack of clarity in the explanation of the thing itself. If you just let the Menu-based interrupt run its course and don't press any keys you just continue to exist in the queue without loosing your spot. What I'v...

PatDuss · 2024-11-19 05:49 AM

I appreciate the response. I was under the impression that a selection HAD to be made so it even seemed odd that you could loop the interrupt in the first place. The fact that if you ignore the interrupt you just remain in queue was not clear.This ma...

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Confusion/Question around Wallboards

Zoom Contact Centre Menu-Based interrupt confusion

Room Controls for USB-to-Serial adapter

Need to remove extra languages from the Campaign Welcome Screen

Zoom Phone on wifi issues

Re: Confusion/Question around Wallboards

Re: Confusion/Question around Wallboards

Re: Need to remove extra languages from the Campaign Welcome Screen

Re: Zoom Contact Centre Menu-Based interrupt confusion

Re: Zoom Contact Center Call Flow Design

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