Call History & Voicemail are empty

[RickU]

We have Zoom Phone Basic.  Callers are able to leave a message at our number (just tried it myself), but neither the call nor the message appear in the appropriate tabs in the Phone section of the web portal.  What am I doing wrong?  

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @RickU.

By “our number,” I assume you mean your Main Company number, not a number assigned to you directly.

Check out this Zoom Support article on assigning access to voicemail left at other extensions, call queues, auto receptionists, etc.:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069406 

Without knowing your specific setup, I don’t know which section to point you to. If you are an Admin or Owner on the account, look on the Web Portal at Admin -> Phone System Management-> Logs and view the Viicemal & Videomail tab to see a list of all voice mail recordings by date, which includes the extension. Find this number in your Phone settings to see where you add the access. 

[CarlaA]

Hi @RickU! I just wanted to let you know that I’ve marked @Ray_Harwood's response as the accepted solution as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.