Resolved! Way to customize IVR forwarding for different hours?
We have a setup where there are three users that each have their own IVR option from the main IVR prompt. E.g. press 1 for Leslie, 2 for Henry, etc. We also have a #4 option for after hours emergencies. We want each of the users to be able to have normal calls, directly to their extensions (1, 2, 3) to go to voicemail after hours. But if someone presses 4, to go into the Call Queue (which we already have) for after hours. I can't change the business hours on the users because then the emergency option doesn't forward to anyone. And I can't change the business hours on the IVR and use say an "alternate" IVR because Zoom doesn't support multiple IVRs with the same extension. How can this be accomplished?
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