I've been using a Zoom phone for the last 5 Months and I've never faced any issues with it. An hour ago, that got suddenly stuck and saying, "Your phone is inactive, contact you're adding", as per Zoom, "Zoom Phone error 403: Your account is inactive" article "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069738", there could be an issue with PLAN, but I have the plan from last 4 months.

Any once kindly help me in this regard.

@zoom @Bri 

I use a free account until I use zoom more. I set up a 30 minute meeting and checked a box to record the meeting. When the meeting started, it automatically started recording. I thought I'd be able to select start recording once the meeting started but that's OK. According to the forums and instructional tutorials, the recording goes to my computer on a free account, and I have to have a Windows version 4.0.25513.0228 or later. I have 10.0.26100 Build 26100. I've clicked on "meetings," and "recordings" to try to find it, and "computer" under recordings and it's nowhere. What am I doing wrong?

Hi there,
I would like to request the ability to use a FQDN as a SBC in BYOC.

Currently we only have the option of adding a IP address which means it can only be used for one tenancy. It also limits us as we cannot have redundancy n our SBC using a SRV address for instance.

Good Day All

This is my first time posting and I hope I am doing it right. Please help me if possible. Thank you in advance. 

I have recently (within 24 hours at the time of this post) have my phone number ported to zoom and was looking to receive and send SMS. 

After set up all configuration support agent suggested, and tested with different phone numbers, the number still cannot receive SMS.

The last message from the tech support team guided me through more configurations and compliance settings. 

I have completed the following actions but still could not receive SMS on Zoom Phone.

1. Enable SMS/MMS
1. Account level – SMS/MMS toggled On.
2. Group level – No group was setup. Set up new group with user added, SMS/MMS toggled On.
3. Site level – I have no “Site” tab available under “Phone System Management > Company Info”.
4. Individual user – SMS/MMS toggled On.
2. 10DLC Compliance

1. Brand name approved.
2. Campaign not submitted.
3. I was informed by Zoom agent that I should still be able to receive SMS/MMS message without Campaign approved. Yet this is not the case upon testing with multiple phone numbers

I have used different phone numbers to text the ported number, yet none of them went through. One of my test texts received a ressponse saying "Your message will be sent to landline phone number..."

Is there anything else I can try at this moment? Since this phone number was ported within the last 24 hours, is there a delay  or gap time between call porting and SMS porting?

Thank you all in advance again. Please help. 

Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds. 

I would like to set it up so that, if my assistant doesn't answer, the call ends with the caller in my zoom voicemail (not the cell phone voicemail). Is this possible? Or is there another way to set this up? 

Hello, 

I have my Zoom VOIP set to automatically record all of my calls, but when I view them in Zoom.us there are none in the Recordings tab under Phone. Plus, when I'm on calls it says that it's being automatically reocorded, but it is not saving anywhere.

Has anyone ever had this issue before?