In the Zoom Admin Dashboard you are able to see your call quality. Ours usually sits right at 100%. However, today we've seen this drop to 80% which doesn't sound bad but we're having reports from our users that callers sound like "robots". Has anyone else experienced this? 

There also isn't a clear outlier in the bottom sections where it splits it up by device, ISP, and video codec. They are all similar. Our internet connection to most locations was stable all day so I don't think it was that.

Hello!

I've been travelling in the last few weeks and my Zoom phone account was shut down 2 days ago due to 1 outstanding invoice.
The one outstanding invoice has been paid.

I need to regain access and have the company phone number operational.

How to regain access? Could someone guide me please?

Thanks in advance.

Miguel

Please help.  When a call is made or picked up from just one phone number under my account, it triggers the prompt "This call may be recorded for quality assurance."  I have no call recording enabled on any account, so please don't direct to the instructions to turn off the toggles for recording and ad hoc recording. Has anyone experienced or does anyone know how to disable?  Again, it's only happening on one phone number line.

Our users have brought to our attention the inconsistency between the Zoom Phone Mobile App and Zoom Phone Windows client. In the mobile app when answering a call you swipe right to left (left to right to reject) and when you answer a call in the windows client you swap left to right to answer (right to left to reject).  This has caused some users who use both devices regularly to mistakenly reject calls and vice verse. Consistency one way or the other for both apps may be an improvement.