Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Zoom campaign status stuck on pending

I've added all the necessary text to my website, but my campaign keeps getting rejected. The status is now pending and not being approved, even though a campaign ID has been generated. Also how can I change details, such as whether messages include p... Show more
I've added all the necessary text to my website, but my campaign keeps getting rejected. The status is now pending and not being approved, even though a campaign ID has been generated. Also how can I change details, such as whether messages include phone numbers, or update the entire 10DLC name without waiting 10 days for approval?

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Trying to Setup Phone - Voicemails Are Going Into Space

I just signed up a couple of weeks ago. My number was just ported over today. I'm a solopreneur, and I do not need an auto-receptionist. Right now, if you call my number, you get the attendant. You can press 0 and leave a message, but I'm not getting... Show more

I just signed up a couple of weeks ago. My number was just ported over today. I'm a solopreneur, and I do not need an auto-receptionist. Right now, if you call my number, you get the attendant. You can press 0 and leave a message, but I'm not getting the messages. I had an ad hit today, and nobody could reach me. The bot was zero help, support says 24-48 hours. I need my phone to ring on my desktop and my phone at the same time; if I pick up, great; if not, it goes to voicemail.  If anyone can help so I don't keep missing calls, I'd greatly appreciate it.  I've gone into Admin, Auto Recep, and I can't do anything with the main number. I can't click on it. Grayed out!  Thanks in advance!


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Disable links in incoming SMS messages

From a security standpoint, we are looking for a method to disable or at least create a speed bump to users clicking on links in smishing attempts. Security software addresses this in emails but ZOOM SMS appears to be an open vector. Thanks in advanc... Show more

From a security standpoint, we are looking for a method to disable or at least create a speed bump to users clicking on links in smishing attempts. 

 

Security software addresses this in emails but ZOOM SMS appears to be an open vector.

 

Thanks in advance for any assistance. 


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Search Enhancement

It would be nice if all search fields performed a "contains" search instead of "begins with" For example:Phone System Management => Phones & DevicesIt would be nice if the last Hex digits of the MAC were searchableSince all of my phones are from the ... Show more

It would be nice if all search fields performed a "contains" search instead of "begins with"

 

For example:

Phone System Management => Phones & Devices

It would be nice if the last Hex digits of the MAC were searchable
Since all of my phones are from the same manufacturer, the 1st 6 Hex digits are the same.

 

In:

Admin => User Management => Users

You must search based on the starting characters of the userid/email

In our case surname would be very helpful. We have thousands of users and they are imported from LDAP.
Since there can be jdoe@domain and jodoe@domain and johndoe@domain it would be great to search on Doe instead of going back to the GAL to lookup the email.

 

However in:

Phone System Management => Users and Rooms (Users tab)

I can search on just a portion (i.e. surname) of the user ID.


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Receptionist/AA

Does someone know how we can setup calls to route to our receptionist, if she doesn’t pick up then the calls go to our AA?

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Resolved! Include company name in outgoing phone calls & SMS messages

I have Zoom Phone package.Zoom Workplace, Version: 6.1.11 (45504) I would like my company name to appear in the call recipient's Caller ID when making an outbound call. I would also like to include it at the bottom of SMS texts, maybe with the "Reply... Show more

I have Zoom Phone package.

Zoom Workplace, Version: 6.1.11 (45504)

 

I would like my company name to appear in the call recipient's Caller ID when making an outbound call.  I would also like to include it at the bottom of SMS texts, maybe with the "Reply STOP to cancel. Reply HELP for help." message that's generated.

 

I am sure I missed something, but I have looked through the settings, googled results, Zoom help & Zoom Community and can't seem to find out how to do either.

 

Thank you,

David


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Resolved! Message Only Extension and IVR Set Up

Hello, we recently ported all our numbers to Zoom and everything seems to be performing as expected, with one exception. We had a message-only extension with our previous provider, there is no phone number assigned to the user, who has a basic Zoom p... Show more

Hello, we recently ported all our numbers to Zoom and everything seems to be performing as expected, with one exception.  We had a message-only extension with our previous provider, there is no phone number assigned to the user, who has a basic Zoom phone license assigned.  

I set up our IVR, assigned a placeholder user extension and now want to edit that to ring the voicemail extension.  When I try to set the key action as Forward to User I receive this error message "This feature requires a Zoom Phone Metered, Unlimited, or Pro plan."

I do not want to assign a license for an extension only to collect voicemails.

Short story, I need to be able to route to voicemail using IVR for an account with a basic license.

Can anyone tell me what I am doing wrong, or offer a solution?

Thank you

 

 

 


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calling from Pakistan to USA

I want to buy the $15 package for calling unlimited to the USA and Canada i read it carefully, and it said regional so my question is that ;do I need to be in the USA to call in the USA for free (unmetered) or can I call from Pakistan to the USA for ... Show more

I want to buy the $15 package for calling unlimited to the USA and Canada i read it carefully, and it said regional so my question is that ;

do I need to be in the USA to call in the USA for free (unmetered) or can I call from Pakistan to the USA for free (unmetered) with the $15 (unlimited USA and Canada regional call) package from Zoom phone? 

or to call from Pakistan to the USA for free I'll have to buy the $20 package?

 


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Message Only Extension and IVR

Hello, we recently ported all our numbers to Zoom and everything seems to be performing as expected, with one exception. We had a message-only extension with our previous provider, there is no phone number assigned to the user, who has a basic Zoom p... Show more

Hello, we recently ported all our numbers to Zoom and everything seems to be performing as expected, with one exception.  We had a message-only extension with our previous provider, there is no phone number assigned to the user, who has a basic Zoom phone license assigned.  

I set up our IVR, assigned a placeholder user extension and now want to edit that to ring the voicemail extension.  When I try to set the key action as Forward to User I receive this error message "This feature requires a Zoom Phone Metered, Unlimited, or Pro plan.


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Zoom Desktop Pops will using salesforce Softphone

We recently installed the Zoom Salesforce integration. I noticed when a user clicks to call a number it pops open the desktop app. This is annoying and unneeded. How do we turn it off? 

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