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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Audible Ringing for Call Waiting Deskphone

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second ... Show more

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members.

 

Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area.

 

Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it?

Thanks!


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Appling template to a site main Auto Recptionist

Needing to change 40 Auto Receptionists and have already created and tested the template. When I try to apply the template, the checkbox is greyed out at Auto Receptionist. These are all (Main Auto Receptionist) for the sites.I am the phone admin.Als... Show more

Needing to change 40 Auto Receptionists and have already created and tested the template.  When I try to apply the template, the checkbox is greyed out at Auto Receptionist. These are all (Main Auto Receptionist) for the sites.

I am the phone admin.

Also tried with account owner login.

 

Is there setting I need to change or go about this a different way?


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Can Call on Uk Number

I bought a 20 USD package which includes unlimited calls to any region but I am only able to call the USA and I needed this for calling UK numbers but the system doesn't let me call them 
What should I do

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Zoom Phone Reports

Has anyone found a way to customize reports for Zoom Phone? Such as the User performance report under analytics & reports. The usage report does go down to 1 call for the time range set, we are looking for users that may have 0 calls during the time ... Show more

Has anyone found a way to customize reports for Zoom Phone? Such as the User performance report under analytics & reports.

 

The usage report does go down to 1 call for the time range set, we are looking for users that may have 0 calls during the time period set as well.

 

 


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Exporting/Saving SMS Messages Other Than Screenshots

I really like the convenience of texting from the Zoom phone app on either the desktop or cell phone app. However, I cannot find a way to cleanly export SMS messages other than doing screenshots with third-party apps. It does not appear from other th... Show more

I really like the convenience of texting from the Zoom phone app on either the desktop or cell phone app.  However, I cannot find a way to cleanly export SMS messages other than doing screenshots with third-party apps.  It does not appear from other threads that anyone has found a work around for this issue, but I wanted to tap the knowledge base of the audience to see whether anyone has solved this issue. 

 

Likewise -- IF ANY DEVELOPMENT GURUS ARE FOLLOWING THE THREAD, please incorporate a feature to export SMS messages and their contents (i.e. attachments) into the next major software upgrade for Zoom!  


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Resolved! Use multiple phone numbers from different countries

Is it possible to order multiple phone numbers from different countries? I can see in the pricing pages obvious options for adding additional numbers in different area codes in the US for example, but the specific use-case we are looking for is:- Nor... Show more

Is it possible to order multiple phone numbers from different countries?  I can see in the pricing pages obvious options for adding additional numbers in different area codes in the US for example, but the specific use-case we are looking for is:

- Normally making calls from Australia, but occasionally, the US, South Africa, Canada and Europe
- Need an Australian mobile (+61 4xx) number, but also US and New Zealand numbers ideally
- The ability to add additional European numbers in future would be very useful


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Unable to make Outbound calls

Hello,

 

I am able to receive calls, however, I receive an error message when making outbound calls:  "my plan does not support this service"   I am calling local numbers.   

 

I hope you can help

Thank you. 

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Resolved! Can't change settings - account not valid

I cannot change settings because I keep getting a message tell mew that I need to have a US Metered call plan.

 

This is my call plan: Zoom Phone US & Canada Metered Calling

I am logged in.

I am the sole owner/ user.

 

How do I fix this!!!??

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Zoom Phone unable to make outbound calls

I just set up my zoom plan (US/CA) Unlimited and finally figured out how to receive incoming calls to my desktop and zoom app on iphone. Unfortunately, I'm unable to make outbound calls. The same prompt is received from both the app and desktop attem... Show more

I just set up my zoom plan (US/CA) Unlimited and finally figured out how to receive incoming calls to my desktop and zoom app on iphone.  Unfortunately, I'm unable to make outbound calls.  The same prompt is received from both the app and desktop attempts "sorry, we cannot complet your call.  Your service plan does not allow calls to destination".  Anyone have any idea what I did wrong?

 


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Trouble making outbound calls

I am not able to make outbound calls.  I am in the US with an unlimited calling plan and a toll free number.  There is no error code and the call log shows the call as successful.   Does anyone know how to help?

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