We've have difficulty pulling the text transcriptions from Automatic phone call recordings. 

I've referred to this previous forum (https://community.zoom.com/t5/Phone-System/Zoom-phone-audio-transcripts-text-file/m-p/100072#M4914) and we've tried to access it through the API, but still only pulling the audio transcriptions.

Under our call logs, it shows that 'Admin has disabled this transcription' for our automatic calls but we've enabled every setting accessible to us to allow for text transcriptions. Is there a security setting we're missing?

Appreciate any guidance here.

Hi everyone,

I'm exploring whether it's possible to integrate Zoom SMS functionality via API with Okta to send multi-factor authentication (MFA) passcodes through Zoom Phone SMS.

So far, I haven't been able to find any official Zoom documentation covering this use case. I’m particularly interested in:

• Whether anyone has successfully set this up using Zoom’s API (e.g., sending outbound SMS triggered by Okta)

• Any necessary API scopes, endpoints, or prerequisites from Zoom's side

• Limitations or known challenges you've run into (e.g., throttling, SMS deliverability, carrier issues)

• Whether Zoom Phone numbers can reliably receive inbound responses for verification flows (if applicable)

Would love to hear from anyone who has attempted this or knows whether Zoom SMS is viable for Okta MFA workflows.

Thanks in advance for any guidance or examples!

I reached out to support but the confirmed this is not possible currently. We answer phones on a physical phone, but to help assist the staff answering the phone we were hoping the use the call summary and live transcription features in the app. It is not currently possible if the app is paired to the phone and the phone answers to the call to get those features.

I receive a two-factor code to my Zoom phone SMS for a certain system I access almost daily. The desktop preview notification on Windows via the Workplace app is perfect to see the code and enter it to the system. However, I wish I didn't have to click over to the phone tab, then SMS, then the message thread to clear the red bubble notification. Wondering if there's a way in Zoom or with a third-party integration to still receive the desktop notifications but automatically mark the message as read to avoid having to manually clear the message indicator notification. 

We migrated to Zoom phone last year and it's never worked properly. We've had calls going silent both ends, just us going silent but still bale to hear the other caller, and the latest one is that the phone rings and then when we try to answer it says the call has already been answered. We even had one client told by the system to hang up. I invited Zoom support to call me so they could experience the issues for themselves and they just never did, even though they said they did. Eventually they just closed the ticket because I didn't respond over the Christmas break. I'm on the verge of switching to another provider but I would like to know if it's just me.

Hi a few of our users are getting a "Call Salesforce API failed.  Please try again later."  Our admins do not see this issue so I'm assuming it's related to some permission but I can't seem to figure out what.  Does anybody have any ideas?

Hello i have a user where we recently implemented zoom in salesforce and when she is making a call normal behavior is that you can answer a call in salesforce or make the call there and then it goes to the notes section of the call in salesforce but for her it just goes back to the number pad, basically the zoom app takes over the call and the controls, and she needs to go back into history and log the call and make notes.
she is the only user that has the issue. we had one other user with the same issue but when i revoked the Outh2 for him in salesforce and reconnected it, it worked for him. 
i have tired to uninstall and reinstall, revoked the outh 2 for her, removed the zoomphone and readded it, tried different browsers and cleared cache and so on. 
checked all the settings and nothing stands out. 

what could i try that would help?
thank you 

I installed SF Zoom for Lightning (ver 2.27). When viewing "Permitted Users" column in "Manage Connected Apps", it always displays "All users may self-authorize", even though when I go into "Zoom Integrations Oauth" it shows what I changed it to, "Admin approved users are pre-authorized". I don't know if this is what was causing the issues that I experience (incoming calls did not pop up the Salesforce Lead even though the softphone layout setting "Screen pops open within" is set to "Existing browser window". When I changed "Zoom Integrations Oauth" "Permitted Users" setting to All users may self-authorize" that issue went away. However, when it comes to outbound calls, the Salesforce Lead still does not pop up.

To recap:
1) "Permitted Users" was set to "Admin approved users are pre-authorized", but in the Manage Connected Apps screen, it always shows "All users may self-authorize". I suspect that it is neither one or the other, but somewhere in between.

2) On outbound calls, the Salesforce Lead does not pop up.