Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Email Invitation

How can the admin activate a user account without sending an invite to the users?

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Update 06.1.11

I'm trying to connect with SSO on my phone. I'm receiving a message that I have to update my zoom to 6.1.11, but the update isn't available on google play. Did anyone had this problem? Thank you! 

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Removing Ext. Number

Is there a way to remove the extension number? I have tried to unlink myself from the number but it will not let me as I'm administrator. Is there another way to go about this? We want patients to be able to directly call our main number without havi... Show more

Is there a way to remove the extension number? I have tried to unlink myself from the number but it will not let me as I'm administrator.  Is there another way to go about this?  We want patients to be able to directly call our main number without having to put in an extension number. The call only comes through to my zoom app if the extension is put in. No voicemail is recorded if extension number is not done even though it goes through the whole voicemail process and recording. Any help is greatly appreciated 


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Force Users to use Company Number for Caller ID

Is there a way to force all Phone users to use the company's main number as the default outbound caller id? I know we can allow them to choose, but we need to have everyone default to the main number. If there is a way to do this, I've yet to find it... Show more

Is there a way to force all Phone users to use the company's main number as the default outbound caller id? I know we can allow them to choose, but we need to have everyone default to the main number.  If there is a way to do this, I've yet to find it!

 

Thanks in advance for any help.  


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Resolved! Zoom Phone - Poly Handset

Hey everyone! We have some of the Poly phone handsets to accompany our Zoom phone and I wasn't sure if you guys had encountered the following issues and/or if anyone has a workaround! We've found that when you change the outbound caller ID in the Zoo... Show more

Hey everyone! We have some of the Poly phone handsets to accompany our Zoom phone and I wasn't sure if you guys had encountered the following issues and/or if anyone has a workaround! We've found that when you change the outbound caller ID in the Zoom client, the phone still won't make calls out from that number, even after resetting and seems bound by whatever settings it was given upon initial setup. Another thing we can't seem to figure out is how to transfer directly to a voicemail from the handset? All of these processes are so straight-forward in the Zoom client/web app, but not on the hardware! Any insight at all is very much appreciated!


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Forward incoming calls to an external number

Does Zoom record a list of calls forwad/redirected to external numbers?

 

Can the administrator search for a history of calls made forward to an external number?

 

Is this possible?

 

If possible, how to do it?

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Forward Call Queue to external number

I am trying to figure out how to forward one of my call queues to an external number when the call queue is selected from the IVR auto attendant. The call queue has its on toll free number as I thought that might be a requirement. I just can't figure... Show more

I am trying to figure out how to forward one of my call queues to an external number when the call queue is selected from the IVR auto attendant.  The call queue has its on toll free number as I thought that might be a requirement.  I just can't figure out how to route it to the external number.


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Add-ons

Can I get help adding add-ons to my zoom phone plan. When I go to plans and billing I can only see a limited amount of zoom phone add-ons.

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Auto-answer incoming calls in Zoom phone

Is it possible to answer calls automatically in the zoom phone application, without need of manual intervention?

 

How can I do this configuration?

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Resolved! Setting a default time zone for all of our physical phones

All, I'm looking to set the same time zone on all of our physical phones in our organization. All of the phones are located in the same time zone.How do I go about setting the time zone for all of the current (and future) phones so they default to th... Show more

All,

 

I'm looking to set the same time zone on all of our physical phones in our organization. All of the phones are located in the same time zone.

How do I go about setting the time zone for all of the current (and future) phones so they default to the time zone we're in? I've been able to change them one at a time, however, I have too many phones to do this individually.

 

Thanks!


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