Zoom Phone System
cancel
Showing results for 
Search instead for 
Did you mean: 
Weekly Leaderboard

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Microphone issue

Dear Zoom Support Team, I am experiencing audio disconnection issues while using the Zoom app on my Blackview tablet. The issue occurs during meetings, where the audio stops unexpectedly or does not connect at all. Here are the steps I have already t... Show more

Dear Zoom Support Team,

 
I am experiencing audio disconnection issues while using the Zoom app on my Blackview tablet. The issue occurs during meetings, where the audio stops unexpectedly or does not connect at all.
 
Here are the steps I have already tried:
 
1. Checked and enabled microphone permissions.
 
 
2. Verified the device volume is not muted.
 
 
3. Restarted the app and my tablet.
 
 
4. Ensured I have a stable internet connection.
 
 
5. Updated the app to the latest version.
 
 
 
Despite these efforts, the issue persists. Could you please assist me in resolving this? If you need additional information about my device or the app version, let me know.
 
Thank you for your support!
 
Best regards,

Show less

Call reporting for departments

What is the easiest way y'all are reporting your call volume per person/department? On prior systems we were able to determine the answer ratio but I am not having the best luck with the zomm analytics.

reply-icon Latest Reply - 

Phone User assignments

When a staff member changes departments or leaves the University, we assign a new extension or remove that person from Zoom phone. This doesn't remove them everywhere in Zoom Phone. For example, if they are receiving voicemails for another group. Is ... Show more

When a staff member changes departments or leaves the University,  we assign a new extension or remove that person from Zoom phone. This doesn't remove them everywhere in Zoom Phone. For example, if they are receiving voicemails for another group. Is there a way we can search on a person's email to see if they exist anywhere else in the Zoom Phone portal?


Show less

reply-icon Latest Reply - 

How to set emergency service location for 2 desk phones in different locations for same user?

What is the best strategy to provide up to date emergency service information for an individual who has two desk phones. One desk phone is in the office and another desk phone is used nomadically as he switches from location to location. For example,... Show more

What is the best strategy to provide up to date emergency service information for an individual who has two desk phones.  One desk phone is in the office and another desk phone is used nomadically as he switches from location to location.  For example, one week, he might be on a construction site in Louisville, KY and the next week he might be at a construction site in Chicago, IL.  Knowing the network details (public IP, private IP/subnet, etc.) is difficult and cumbersome to keep up to date.  When using the Zoom Workplace app, the individual is prompted for a new location, but that doesn't seem to affect the physical desk phone.  

 

Let me know if there is a good strategy for handling this type of situation.

 

Many thanks!


Show less

reply-icon Latest Reply - 

iPhones not ringing

I saw another thread on this and the solution is not quite what we need. We have weekend queues that only have one person in them each weekend. Sometimes they are in areas with Internet service that is not optimal. But still at least 4G service. We t... Show more

I saw another thread on this and the solution is not quite what we need.  We have weekend queues that only have one person in them each weekend.  Sometimes they are in areas with Internet service that is not optimal. But still at least 4G service. We try to have them on Wifi as much as possible but still I'm finding that oftentimes they're phones do not ring when calls come in.

 

I will even test call their extension and they do not get any notification.

 

The answer from Zoom support is to uninstall/reinstall the app and then it will clear out the cache and fix the problem. I have some people who have to do this EVERY WEEK. Does the cache really get corrupted THAT often? I mean, this cannot be a normal type of operation.


Show less

reply-icon Latest Reply - 

Presence Status using Iphone App almost always "Online"

Hey all, While we are Zoom WebConferencing users since years, we're transferring more of our services from Cisco Jabber to Zoom. Today we're already using WebConferencing, Presence (incl. Outlook) and TeamChat. Now my findings on Zoom presence status... Show more

Hey all,

 

While we are Zoom WebConferencing users since years, we're transferring more of our services from Cisco Jabber to Zoom. Today we're already using WebConferencing, Presence (incl. Outlook) and TeamChat.

 

Now my findings on Zoom presence status:

- Zoom presence works really well if you're a desktop / laptop client only user.
If you're away from keyboard it turns absent and if you turn it off it turns off. Also it gives you a persistent OoO status.

- If you have the desktop app & the mobile app (IOS) the mobile app takes control once the status would turn away of off. It sets the status automatically to "online mobile". It is a don't care if the mobile app is opened or closed.

- If you explicitly set the status in the desktop app (e.g OoO) this status remains active even if you shutdown the desktop app. But once you open the zoom mobile client the status turns "online mobile" and stays "online mobile" even when I close the app again.

- If you open the zoom mobile app and explicitly set a status like "away" this new status is active. But once you close the app (send to background, not even fully close) the status turns "online mobile" again.

 

So basically a user of the zoom mobile app is "always on".
And if you're going to use the outlook plugin on top you can't even see the user is on mobile. It looks like this user is simply online...

 

In our company the whole management team is always online due to this and it makes the presence status almost unusable. You don't have a chance to see if a manager is simply of the PC on a working day, if he's just offline or even explicitly OoO, as you look into zoom mobile app from time to time and latest at this point your status is messed up.

 

Do we do anything wrong or is this actually the intended behavior?

Anything we can do to have a useful status handling?
My idea would be keeping the status of the desktop app (away, OoO, ...) unless the user explicitly opens the mobile app. While it is open the status is "online mobile" and once the app goes to backgroud / gets closed the status returns to the status initially set on desktop.

 

Help is well appreciated,

Matthias


Show less

reply-icon Latest Reply - 

zoom phone outgoing calls marked as spam risk

I'm a new user of Zoom Phone, trialing it before deciding whether to turn it on enterprise-wide. In my test I'm seeing outgoing calls marked as "spam risk" on an AT&T iphone. The number may be similarly marked on other platforms/carriers; I don't hav... Show more

I'm a new user of Zoom Phone, trialing it before deciding whether to turn it on enterprise-wide.  In my test I'm seeing outgoing calls marked as "spam risk" on an AT&T iphone.  The number may be similarly marked on other platforms/carriers; I don't have access to those to test.

 

The only suggestion I've seen in the knowledge base is that I should go to a bunch of services and try to get the number whitelisted.  That seems unreasonable -- this is a number that zoom gave me; surely it should give me a clean number?  I don't think I should have to to try to whitelist it, and I certainly don't want to do that for every individual number in my enterprise. 

 

I've had a case open with support for a couple of days with no update.

 

Any idea?  Thanks!


Show less

reply-icon Latest Reply - 

Turn off automated recording on calls

Somehow a recording started playing on my calls that says the call is being monitored. I did not touch any of the settings, so I don’t know why this is happening. How do I turn this off?

Thanks 

reply-icon Latest Reply - 

Zoom pro plus account

Hello,

Currently, i have a zoom pro account at our workspace, But one of the users want to use zoom pro plus, when i try to upgrade, its upgrading everyone. Is there any way i can do it only for one user?

 

Thanks

iPhone call history - make outgoing call without zoom phone

I want to be able to return a missed zoom phone call using my iPhone sim phone number, but the iPhone call history does not give me the option of calling on my normal number (ie. if I click the number on call history it wants to dial using zoom app a... Show more

I want to be able to return a missed zoom phone call using my iPhone sim phone number, but the iPhone call history does not give me the option of calling on my normal number (ie. if I click the number on call history it wants to dial using zoom app and does not give me alternative options). 


I’m a real estate agent and receive about 50 incoming calls a day. I signed up for zoom phone so I can selectively forward calls to my staff if I’m busy rather than miss call after call. Zoom issued me a phone number, so I am using call forward in my iPhone settings to direct incoming calls to the Zoom phone number. 

 

The phone number zoom provided me is an odd number combination for my geographic location so my customers are choosing to not answer my calls if I call them from zoom (they don’t know that number as it is not the number they dialed). Reading the APAC porting rules it appears I cannot port my mobile number to zoom. 

Can you pls advise the quickest way of returning a missed zoom call from my iPhone so the outgoing call is from the mobile number associated with my SIM card?

 


This issue has caused me to stop using zoom after only a few hours - frustrating given I bought multiple licences for staff to try to reduce the stress from the amount of phone calls I’m getting and improve customer service. 


Would really appreciate guidance. Thanks

 

Location: Australia

Phone: iPhone 14

System: iOS 17.3.1

 


Show less

reply-icon Latest Reply -