It would be nice to have an "Add queue" button on the user's settings page in the Phone Management area. It would facilitate adding multiple call queues to a new person rather than having to go into each queue and add the person. It would make things much easier and faster.

Hi, 

I was using Zoom to make a phone call, when i realized all of my text messages have disappeared!  When i logged into the app on my desktop, they were all there, and when a client texted me, our full conversation popped back up.  Is there any way to recover the messages onto my phone?  i'm often communicating with clients away from my laptop and need our chat history.  

Has this happened to anyone else?  

The wait time drop-down goes in increments of five seconds, but the shortest time is 10 seconds. I don't imagine we can change that value. What would be involved in submitting a feature request to allow manual input, or adding a 5 or 8 second option. We have multiple tiers of call groups.  Our main line rings the first group. After 10 seconds if no one answers it goes to a larger group of people, but sometimes 10 seconds is just too long. 

I have done some reporting on the past quarter for the incoming calls into each of sites on Zoom.

Our business model is we have open hours typically 8-5 Mon-Fri.

We also do after hours emergency service.

One of our sites is an anonomly, and more than double the amount of off-hours calls than any other site.

So, we want to dig in to this data and export a list of the 520 calls we took aftger hours in a 3 month period vs the normal 200 calls in other stores.

I cannot find how to export the actual calls. We want to dump this list into Excel so we can analyize the phone numbers and see if they are existing customers or maybe a political robot was stuck calling us over and over at night?

Anyone know if there is a way we can export 3 months of call detail?

Just set up my account. I can make calls fine - and can call my zoom number from my personal cell. however, no one else is able to call me on my zoom number; everyone receives an error - "call cannot be completed as dialed."  I've tried calling from several phones and locations. what am I missing from the setup? TIA