Hi everyone,

we are a business that is based in Croatia and we work as a contractor to a firm in the UK. Our work requires us to be able to call UK numbers and to have a UK number of our own.

Thus far we have used Skype for this without any issues, but it is shutting down now so we switched to Zoom.

The issue is that when we try to setup numbers for the UK, we are required to input a UK address and documents proving that this is the address of the business, is there no other way for us to get a UK number and to call UK numbers? This wasn't required on Skype.

Could we at least get a Croatian number and call UK numbers without further charges? We have the "

Zoom Phone Pro Global Select Unlimited" package. Would we be charged additionally for each call to the UK if we got a Croatian number?

When I am called the ringtone plays through both my speakers and headset. I would much prefer it rings to just my speakers and then allow me to take the call on my headset.
This is on windows desktop zoom app. The app is fully up to date. 

Please advise. Thank you. 

Can anyone help me understand how this works or is anyone using it? Are all the prerequisites required? It talks about certain phones you need to have I'm just all sorts of confused. It shows having zoom phone application clients so can we page to these devices? I tried visiting with support but all they do is send me the links to the articles I've already read, but they don't really explain what the end result is. I was with a company in the past where for paging all we did was buy the ip horn and give it a license and assign it a common area, you can then call that extension and get a page in essence. Do you still go through this same process and the cloud thing is just a way of grouping them all together? 

I'm late to the party on this and just figured out that I can't send texts anymore. I never realized this was a requirement of mine.

How do I create a brand when I am a sole proprietor without an EIN.  This is not required for tax purposes for my business, so I don't plan to get an EIN. 

I tried to use my SSN - probably a dumb move - but that was rejected. Now what do I do? Anyone? Anyone? 

I keep emailing support with no response. Really upset right now. 

Also - how long does the approval process take??? Weeks???  I read that somewhere. 

Hi Team,

We recently signed up for Zoom Phone and used the service for few days, during which we also ported in our business number.

Unfortunately, our account was permanently suspended due to a reported violation. As a result, we are unable to log into our account or access any information.

We submitted an appeal to have our number released or ported out, but the appeal was rejected without any explanation or details provided.

This number is extremely important to us as it is actively used for our day-to-day business operations, and the current situation is causing major disruptions.

Your support in resolving this matter would be sincerely appreciated.

Hi team, my sales team sometimes experiences an issue where when dialing out the zoom phone system gives us a dial tone that is very loud and resembles the sound a jackhammer makes. The calls are still connecting so this is mainly a quality of life issue. Any idea on what could be causing this and a potent