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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Zoom Personal contacts

Hello, I have a few users that save a contact from a previous call or text as a personal contact. The personal contact is showing under the contacts tab, but if we navigate back to the previous call log or sms thread it still just shows the 10 digit ...

Unable to Make Outgoing Calls

Hello. I am trying to get started with Zoom Phone. I have the Unlimited Calling Plan. I can receive calls but cannot make calls. It tells me, "Sorry, we cannot complete your call. Your service plan does not support calling this destination." Is there...

SMS Campaign Rejection

I work for a nonprofit organization and we have been trying to get an SMS campaign submitted for months. I have followed the campaign creation checklist to a T, and I continue to get vague rejection messages that don't make sense based on all the wor...

Add speed dial line keys for batch users

Hello. I am trying to bulk add speed dials for all my phones. I located Phone System Mgmt > Users & Rooms > Import > Add Key & Positions and successfully uploaded a CSV with the desired speed dial assignments. But they are not transferring to the pho...

factor110 by • Contributor I
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Basic back-end question

Hello, Are Zoom SMS messages stored in the cloud or locally (on mobile / desktop) devices? Are Zoom SMS messages accessible centrally (via admin credentials) or do you need account credentials for each user? As a bonus question, if any SMS messages a...

how do i get a direct number

Hi! all can anyone please help i dont understand how to get a direct number, i filled out the form to get the sms running and everything went well, but because i dont have a direct number i cant send or receive them

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