mtavani
Contributor I
Contributor I
since ‎2022-12-22
‎2024-12-31

User Statistics

  • 16 Posts
  • 0 Solutions
  • 1 Likes given
  • 3 Likes received
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User Activity

Outbound Caller ID Reverts to Individual Number

2024-12-31 07:00 AM
Hello, We have our users set to display our main number through a call queue as the caller ID. However, the caller ID gets changed to the individual number associated with the user without anyone making the change in the settings. Is there a way to s...

Warm Transfer- Caller ID in History Panel

2024-05-30 11:43 AM
Is there a way to have the caller ID and phone number on a warm transfer populate the History panel on the Phone tab? Example: User A answers call from client. User A does a warm transfer to User B. User B is able to see caller ID information when ca...

Voicemail Automatically Deletes

2024-03-26 12:47 AM
In the desktop Zoom client, my voicemails have recently starting automatically deleting without even playing when I click the play button. Any advice would be welcome.

Caller ID Setting Changes to Individual Number

2023-09-18 05:18 AM
We have had users who recently experienced the Caller ID setting change from our company number to their individual number. At least 3 of us have had this happen, but none of us changed the setting on the Zoom platform. Is there something that can be...

Dropped Calls and Call Queue Issue

2023-04-17 10:16 AM
We have users that are part of our inbound call queue who occasionally get a few seconds into a call when it then drops. Following that, if the person calls us back, the person who took the original call does not see the call coming in through the qu...
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