mtavani
Contributor I
Contributor I
since ‎2022-12-22
‎2024-05-30

User Statistics

  • 15 Posts
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  • 1 Likes given
  • 3 Likes received

User Activity

Warm Transfer- Caller ID in History Panel

2024-05-30 11:43 AM
Is there a way to have the caller ID and phone number on a warm transfer populate the History panel on the Phone tab? Example: User A answers call from client. User A does a warm transfer to User B. User B is able to see caller ID information when ca...

Voicemail Automatically Deletes

2024-03-26 12:47 AM
In the desktop Zoom client, my voicemails have recently starting automatically deleting without even playing when I click the play button. Any advice would be welcome.

Caller ID Setting Changes to Individual Number

2023-09-18 05:18 AM
We have had users who recently experienced the Caller ID setting change from our company number to their individual number. At least 3 of us have had this happen, but none of us changed the setting on the Zoom platform. Is there something that can be...

Dropped Calls and Call Queue Issue

2023-04-17 10:16 AM
We have users that are part of our inbound call queue who occasionally get a few seconds into a call when it then drops. Following that, if the person calls us back, the person who took the original call does not see the call coming in through the qu...

Zoom Phones: Force inbound calls to call queue?

2023-02-02 10:43 AM
Hello, Is there a setting to force all inbound calls (even if the direct number is dialed) to go to a call queue? Thank you!
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