About mtavani

mtavani · 2024-12-31 07:00 AM

Hello, We have our users set to display our main number through a call queue as the caller ID. However, the caller ID gets changed to the individual number associated with the user without anyone making the change in the settings. Is there a way to s...

mtavani · 2024-05-30 11:43 AM

Is there a way to have the caller ID and phone number on a warm transfer populate the History panel on the Phone tab? Example: User A answers call from client. User A does a warm transfer to User B. User B is able to see caller ID information when ca...

mtavani · 2024-03-26 12:47 AM

In the desktop Zoom client, my voicemails have recently starting automatically deleting without even playing when I click the play button. Any advice would be welcome.

mtavani · 2023-09-18 05:18 AM

We have had users who recently experienced the Caller ID setting change from our company number to their individual number. At least 3 of us have had this happen, but none of us changed the setting on the Zoom platform. Is there something that can be...

mtavani · 2023-04-17 10:16 AM

We have users that are part of our inbound call queue who occasionally get a few seconds into a call when it then drops. Following that, if the person calls us back, the person who took the original call does not see the call coming in through the qu...

mtavani · 2024-04-05 09:46 AM

So, it looks like I have version 5.17.1 installed, but when I download the installer, it simply reopens that version instead of doing an update.

mtavani · 2023-04-24 07:07 AM

If I am reading our call data properly, I think we are having some internet connectivity issues at the time of the call drops. I have a call set up with our internet provider to see what can be done about it. Not sure if you would be experiencing the...

mtavani · 2023-04-17 01:41 PM

Thank you!

mtavani · 2023-02-03 04:59 AM

Thanks. That's what I was thinking. Even if I get the inbound call to route to the call queue initially, I would still want a caller to get the employee's voicemail if sent that way from the queue, which is less than ideal for our setup.

mtavani · 2023-01-20 05:33 AM

That makes sense! Thank you.

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Outbound Caller ID Reverts to Individual Number

Warm Transfer- Caller ID in History Panel

Voicemail Automatically Deletes

Caller ID Setting Changes to Individual Number

Dropped Calls and Call Queue Issue

Re: Voicemail Automatically Deletes

Re: Dropped Calls and Call Queue Issue

Re: Dropped Calls and Call Queue Issue

Re: Zoom Phones: Force inbound calls to call queue?

Re: Phone settings for internal calls

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