Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Account Disabled

I received an email stating that my Zoom account has been disabled due to a violation of Section 3(d) of Zoom’s Terms of Service. I would like to understand the specific reason for this action and how can I fix that asap?

 

 

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I don't think Zoom Phone is what I thought it was - how do I cancel...?

Hello I don't want to go into too much detail, but I am desperately trying to find a VoIP solution. I am in a very precarious situation where I do not have access to either a landline (because there isn't one) nor a mobile (because it's been stolen).... Show more

Hello

 

I don't want to go into too much detail, but I am desperately trying to find a VoIP solution. I am in a very precarious situation where I do not have access to either a landline (because there isn't one) nor a mobile (because it's been stolen). 

 

I am in need of urgent legal assistance but, as soon as I explain to solicitors that I can't give them a phone number, they stop responding to me, so VoIP is the only solution, and I mistakenly thought that Zoom Phone would work a bit like Skype (RIP), rather than it being a physical device, which is of no use to me. I signed up in desperation I'm so tired, hungry and sick that I'm not thinking straight). 

 

This obviously isn't a business, it's personal use by someone who is trying to keep themselves alive! I can't afford to waste money, so how do I cancel...? And can anyone suggest anything that does what I need...? I have a MacBook Pro (running macOS 15.3.1) and an iPad Pro, running iPadOS 18.3.1. 

 

I just need a VoIP phone replacement, as it seems to be the only way I'm going to be able to access justice. I hope someone can help, my life literally depends on it. I don't have much money, so I can't be wasting what little I do have on something that isn't going to be any use to me. 

 

Thank you

 

SJ


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Where can I view a list of all extensions in my company account?

I'm looking for a complete list of extensions in our company zoom account regardless of what the extensions are used for. I've looked at phone numbers in number management, users, auto-receptionists, etc. and I can't find this extension anywhere. Whe... Show more

I'm looking for a complete list of extensions in our company zoom account regardless of what the extensions are used for. I've looked at phone numbers in number management, users, auto-receptionists, etc. and I can't find this extension anywhere. Where can I view a list of all our extensions in one place? Thanks


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Resolved! Backup Plan When Zoom Phone System Is Down

We noticed that zoom system was down last week and we were unable to call at that stage. Does zoom provide a plan that can separate the desk phone and VoIP app? You can choose to use VoIP as default. But when there's a problem, network isn't working ... Show more

We noticed that zoom system was down last week and we were unable to call at that stage. Does zoom provide a plan that can separate the desk phone and VoIP app? You can choose to use VoIP as default. But when there's a problem, network isn't working for example. You then choose to use only desk phone which goes through traditional landline. And vice versa, if the landline is down, you can choose to go only VoIP. This is an open discussion as network problem or power outage happens very often.


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TRANSCRIPTION

I subscribed to the Zoom Phone plan and believed it included call transcriptions or captions. Is it possible to enable this feature? If so, could you please guide me on how to activate it?

Thank you in advance!

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Want simultaneous ring but want voicemail in the app only

Hello, Is it possible to have the Zoom app and cell phone ring simultaneously but when someone leaves a voicemail it shows up only in the Zoom app and not the cell phone voicemail? Or do I need to remove the cell phone number from settings and use on... Show more

Hello,

 

Is it possible to have the Zoom app and cell phone ring simultaneously but when someone leaves a voicemail it shows up only in the Zoom app and not the cell phone voicemail? Or do I need to remove the cell phone number from settings and use only the app?


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Call Forwarding Problem

After setting my Zoom phone standard auto. answer I decided to start forwarding my calls to my answering service.  My calls are not being forwarded.  When my number is called, my old standard answer is still immediately picking up.  Please help.

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Resolved! Zoom Phone Business Hours

Hi All! New to Zoom Phone. We are moving from another cloud PBX provider to Zoom Phone and Zoom CC over the next few months. We have right round 90 locations. Our current provider has a nice feature where a Business Hours/Holiday schedule can be "sha... Show more

Hi All!  New to Zoom Phone.  We are moving from another cloud PBX provider to Zoom Phone and Zoom CC over the next few months.  We have right round 90 locations.  Our current provider has a nice feature where a Business Hours/Holiday schedule can be "shared" to multiple AAs (Auto Receptionists.)  Time zones are set at the AA level.  With this, we are able to have about a dozen Business Hours/Holiday schedules that are unique and can be assigned to AAs as needed.  Where this really shines is when it's time to update the Holiday dates.  As we roll to a new year, we need only update those dozen-ish schedules with the new year Holiday dates rather than having to go to each of our 90-ish AAs and update the Holiday dates there.

 

Is there a way to replicate this Business Hours/Holiday scenario in Zoom Phone?  Something like a "shared" Business Hours schedule?  Thanks!


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Where are my phone call transcripts kept after call completed

I enabled the Zoom call transcript and today I used it on two calls, but I cannot locate the transcript.  Where do I find them to copy and paste them into a system?

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Zoom Phone plans

Like many others here, I'm a long time Skype phone client looking to port my number to a new service. I live in Mexico and bought a US Skype number 9 years ago to make/receive calls and SMSs. I'm looking at the Zoom phone plans, and all I'm seeing ar... Show more

Like many others here, I'm a long time Skype phone client looking to port my number to a new service. I live in Mexico and bought a US Skype number 9 years ago to make/receive calls and SMSs. I'm looking at the Zoom phone plans, and all I'm seeing are "Global Select" at $20/month and "Business Plus" at $26/month. In the forums here,  people refer to other plans "US/Canada Metered" and "US/Canada Unlimited" which are less expensive and suit my needs more, however, I can't find them on the site to sign up or read about the features. 

Are these plans still available? Where can I see them or sign up for them? Thanks!


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