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getting error message Error Code 5613

dhiraj09
Newcomer
Newcomer

Hello, i am trying to sign up for the zoom phone and when i go to payment, it start to process but then gives error message as shown below. I have used different types of payment method also but still the same error comes up. 

 

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. Error Code: 5613

 

Can someone please help with this? 

2 REPLIES 2

sngllc
Newcomer
Newcomer

Same situation with me but no solution is found even zoom support is unable to fix

Mayu1
Newcomer
Newcomer

I have this same problem. Were you able to find a solution?