We are currently using a Cisco ISR router to translate all private IP addressing for internet bound traffic. We also have a Fortinet firewall in place as well.  The firewall rules/ports documentation Zoom support provides is not enough because we are getting one-way audio issues with our test Polycom phone. Does any one have any insight on how to make it functional? 

Hello,

I'm a Zoom phone pro user, i have i small company of just 2 people (it's a medical office).

I find totally unecessary that end users have to choose to "listen the message", "save the message" or "record another message" after already has recorded a message...

Also because, once i use the system in Italian, i find very annoying the male voice used (i find it totally aggressive, not adapted to a healthcare context).

Is there any possibility of deleting this last choice for end users or at least change the message or the voice used for this?

Thank you,

Hello,

I have several users reporting a code 4102503 when trying to make outgoing calls. They can received incoming calls and also voicemails show up in their Inbox. The laptops are definitely connected to the internet.

Any help would be greatly appreciated.

Thanks

Hi All

Is there anyway to configure how unassigned numbers are treated? 

Ideally i want unassigned numbers for a particular site to route the the auto-receptionist of that site, however this does not seem to be possible. 

Alternatively i cant find any settings or articles on how to add like a audio prompt or anything that will change the current behaviour of the call just dropping in the event a user calls a unassigned number. 

Thoughts anyone??

Many Thanks

Jason

Incoming calls on Zoom Phone in Canada are not displaying Caller ID Name in most instances for incoming calls from Canadian numbers.  CNAM works differently in Canada and is transmitted with the call instead of a CNAM database lookup.  Any other Canadian users experiencing issues with incoming CNAM from domestic numbers?

Hi

Not sure if posting in the right area. If it needs to move please do.

I have been on and off zoom user for about 2 years as the need shows up.  But.... up till now my PC or laptop has gotten me through.  Now there are some meetings I want to attend and I am not at home or work.  I just loaded the app on my AO2s android.  It states it is working but when I try to sign in with the correct password, after about a minute I get failed to connect with no error code that I  see?

How do I go about getting signed in prior to tomorrows meeting if I am not at home?

Thanks for your help.

I just noticed today that the Zoom client checkbox to "hide incoming calls while in a meeting" is greyed out so cannot disable it. I've been rummaging around in the client preferences as well as the zoom portal and so far don't see any place to change this.

I noticed this because some of our users are complaining that the Zoom meeting option to join audio by calling you on your phone seems to have stopped working when using their Zoom phone. I'm wondering if some kind of interaction with the "hide incoming calls while in a meeting" option, but cannot test since cannot disable the option now!

I am a new zoom user. My outlook contacts that are coming into zoom is using the "Person name" field when populating in my zoom contact list. Unfortunately, many of my contacts are only business names and do not have an actual "name" in the (person) name field. Thus, many of the contacts coming to my zoom phone list only have a phone number listed and no name. I have found a "work-around" which is to open every Outlook contact and copy the business name to the (person) name field so that the zoom contact will show me who it is and not just a phone number and no other information.

Is there any way to change the field that zoom is showing on the contacts from (person) name, to either business name or even better, the "file as" field in Outlook