Hi, Perhaps an unusual scenario requiring creative thinking!

we would like to turn down the volume of the incoming calls at the front desk.

but we would also like to hear the ringtone from another room.

this means we need two different ringing devices. The second one can literally just be speaker because we would actually walk to the front desk to answer the call because that’s where the computer and client info  is!

so I was thinking of getting a desk phone for the back room to hear any incoming calls to call queue calls. But the concern is that the desktop phone would presumably keep ringing after we have toggled out of the call queue at the front desk (for a break) … rather than go to answerphone.

Any suggestions are greatly appreciated.

Hi, I have a Jabra Pro 9450 Headset that I receive zoom video calls on with no issue. I do have an issue with the zoom phone calls, I can be heard but I can't hear the call recipient. We have uninstalled and reinstalled and checked all settings. A work colleague with the same Jabra headset tested his on my laptop and his worked fine. Any feedback would be appreciated. 

I answer calls on a radio station. i am on a call when another call comes in. i need to put the incoming call on hold and continue my current call. right now i answer the incoming call, puts the current call on hold and answers incoming, i have to put the incoming call on hold and reconnect the previous current call...no bueno...

hi-

i have deleted all prior meetings- made a brand new recurring bi-weekly meeting.

clients are unable to join, they are getting message "unable to join, host is in another meeting".

i am not in another meeting.

i am in the meeting waiting for them to join.  

when they do not join i send a link from the meeting where i am waiting and they can then join. 

super annoying, this is the 3rd time it has happened- anyone have a solution?

thanks!

We have used call queues to route incoming calls successfully for months. Two months ago I made some small  changes to the setup, and tested it, and it worked. We were running fine for about 6 weeks. About 2 weeks ago team members reported not getting calls routed their cell phones, as one off events.  Today we had a customer report a call that was not recorded in the queue logs in the Zoom interface, and I cannot find his voicemail message although he left one. 

When I tested to try to troubleshoot the problem, no one's cell phone rang. I can see that Zoom shows it routed to our us, but our Zoom and cell phones didn't ring. I left a voicemail and it's not shown in the system. 

Is anyone else seeing issues with phone queues lately? 

I have three people in my call queue. If all of them are busy, I would like for the call to go to an external contact (it's a separate answering service) instead of the generic 'this person is not available' message and then hang up. I can route overflow or after hour calls to this number, but not calls that happen during business hours but all three people are unable to answer. Thanks for any ideas!