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We recently set up audio intercoms for all users. When we click on the intercom icon on the lines tab, nothing happens for about 10 seconds and then the system places a phone call to the user selected. Neither party's phone beeps, as they should. Neither party is one the phone, etc. All phones have Zoom devices selected to receive intercom. What am I missing?
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When someone transfers a call, the caller ID come up as the person who transferred the call. Is there away to make the caller ID come up as the person who made the call??
Yesterday our phones worked perfectly, today we have incoming calls but when we answer the line goes dead, same happens when we call out. So frustrating and upsetting for our clients, it really isn't good enough. All we did was download the 'new' desktop version. grrrr
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On zoomphone. Maximum number of simultaneous calls in queue: 3 Please advise.
I want to set up the system so that even if 10 people are waiting, only 3 calls can be connected at the same time.
but there seems to be times when more than 4 people are talking to each other.
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Trying to get this call flow to work (see image attached) but if no agent is in the call queue (eg; out to lunch) It gives the following voice greeting "the person you are trying to reach is unavailable, good bye" Then hangs up instead of going to the Auto Receptionist (AnsweringService) Have tried setting the overflow of the Call Queue (see attached) to go to the Auto Receptionist (AnsweringService) but no change. Is this a limitation of Call Queues or should I be using a different call flow to accomplish this flow?
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I realize there is another recent post about blocking anonymous callers - yet it's marked resolved without actually being a resolution. I've just received 5-6 back-to-back calls from "anonymous" Caller ID, all leaving the same automated message about 'press one to complete your order". It's ridiculous that I cannot block these. When is Zoom going to code something into their setup that allows us to block these? It's becoming a rampant issue. Thank you!
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I am wondering if it is possible to set up Zoom vmail to end the recording when it detects a solid "beeping" sound? We are getting 5 minutes of a recording "beeping".
Thank you!
I have a user that got a call on her personal cellphone # but the voicemail appeared in Zoom voicemail. No idea how that could happen!
Is the level of service the time between when a user's incoming call rings and when it is answered?
Is it the time from when the user enters the queue to when the user answers?
Good Afternoon,
We have a zoom calling package with AU/NZ unlimited call package yet I'm unable to receive incoming calls,
Has anyone experience this ?
