How to assign phone(device) to another user
I'm one of the admins using Phone System Management. I need to assign a phone, already assigned to another user no longer in the company, to a new employee. Do I remove it, and then assign it?
Help
-
Products
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreCommunication
Productivity
Apps & Integration
Employee Engagement
Customer Care
Sales
Developer Tools
- Solutions
By audience- Resources
Connect & learnHardware & services
Download the Zoom app
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Zoom Virtual Backgrounds
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds- Plans & Pricing
- Solutions
-
Product Forums
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
Business Services
-
User Groups
Community User Groups
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Location and Language
Industry
-
Help & Resources
Community Help
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
-
Events
Community Events
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Community Events
What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Recent Activity
Latest Posts
Trending Posts
Solved
Unanswered
Managing 2 different brands inside a single zoom phone account
Hello, Here is what I try to achieve with zoom phone . I am locate in Portugal and our customers are located in Austria. We do have 2 different entities with different offices so we need 2 lines for inbound / outbound calls. The only person for support need to take calls for the 2 lines in one phone/ cell. Sometimes she works from home. As a plus each line need a IVR for incoming calls only from calls from Switzerland. Is it possible to achieve that with Zoom phone? Thanks in advance.
Show less
Problems dialing DC/Maryland # from landlines
I'm based in the DC area and we have recurring Zoom meetings which all provided the same Maryland number: Dial by your location The number when dialed from a Landline doesn't work (Error received: You call cannot be completed as dialed...). We tested from multiple landlines and none worked. Other numbers (like NY 646 prefix) work fine on both.
+1 301 715 8592 US (Washington DC)
Show less
Change all users to a default PIN for voice mail
Can you set voicemail to a default PIN and the user is forced to change that pin after accessing VM.
Trying to avoid 200 users having to login to portal to see their PIN number.
No tech notes show up when I searched.
Resolved! Cobro por plan
cuento con el plan básico de zoom y me debitan de la tarjeta de crédito desde febrero que baje de plan basico gratuito usd. 14.99
call diversion
Hi there, I recently diverted my mobile phone to my zoom phone number, and for a while it was working fine. But, recently, it is not working at all. When I dial my mobile number, it does nothing - no dial tone, just dead! However, I am receiving my text messages, which tells me my mobile number is working but there seems to be a problem with call diversion. Anyone have any idea/experience with this? Would appreciate your help. Cheers, KayGee
Show less
Resolved! Diagnostic Reports for VoIP QOS
Forgive me if I've missed the documentation but are there any QOS diagnostics inside the Zoom Admin Console or in Analytics and Reports for Zoom Phone Power Pack? Something with Cradle to Grave detail on packet loss or delay?
Call Forwarding with Extensions
I am new to Zoom Phone and am trying to set up the Auto Receptionist to allow the user to look up an extension by typing in the first 3 letters of the user's name they are looking for. Is this possible?
Multi-line, 1 directly to VM, no ring, other ring as normal
with two extensions is it possible to have 1 go directly to VM, no ring. The other extension would function as normal. if it requires a callQ or shared line, no problem. Nothing is jumping out at me. All I can think is to create an Auto Attendant and have this line number be the only number.
Show less
Community Champion Program
Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
