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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Zoom Calls Forwarded to Mobile - but caller still was able to leave a Zoom VM

Hello, We have a user that is set up so that all calls to their Zoom line forward to their private mobile number, and if no one picks up then the call disconnects. This is how it is designed to work. However, a caller was recently able to leave a voi... Show more

Hello,

 

We have a user that is set up so that all calls to their Zoom line forward to their private mobile number, and if no one picks up then the call disconnects. This is how it is designed to work.

 

However, a caller was recently able to leave a voicemail on their Zoom line. However, this should not be possible as the settings show that when caller is-

-busy it is set to- call waiting

-when call is not answered it is set to- disconnect.

 

Is there some keypad code to bypass the mobile forward and leave a VM on the Zoom line or some other bypass?

 

And is there a way to prevent this?


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Problems Connecting Poly CCX600

We're rolling out new phones - Poly CCX600s & VVX450s. We have no problems doing things with and to the VVX series of phones in our network or anywhere else. The CCX however is causing us grief. We cannot get them to come up in our network. We can co... Show more

We're rolling out new phones - Poly CCX600s & VVX450s. We have no problems doing things with and to the VVX series of phones in our network or anywhere else.

 

The CCX however is causing us grief. We cannot get them to come up in our network. We can connect and provision them just fine in networks outside of  our network but when we’re within the confines they will not connect. When we plug them in they go into an endless reboot cycle. To try to break that then we reset to factory defaults but the same thing happens and they just go into perpetual reboot. When we watch them on the switch we seem them power up but their MAC address never registers before they reset themselves.

 

One observer said he has seen/heard of this before where some phones “rewrite” or “mask” the MAC  address for some reason but I can't find anything on any Poly docs about that, or this problem or any troubleshooting for it.

 

In short I guess that it is failing to connect at Layer 2 so there’s not going to be any Layer 3 addressing either.

 

Has anyone ever encountered and possibly resolved this?

 


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BLF (Busy Lamp Field) DTMF Tone Customization

Hello, I would like to set up a BLF on our Yealink phones so users can join or leave a call Queue. I see a basic list of DTMF tones in the following article; however, I can't find any mention of what the DTMF tone would be to activate this on the pho... Show more

Hello, I would like to set up a BLF on our Yealink phones so users can join or leave a call Queue.  I see a basic list of DTMF tones in the following article; however, I can't find any mention of what the DTMF tone would be to activate this on the phone.

 

https://support.zoom.us/hc/en-us/articles/360057122592-Using-and-customizing-DTMF-codes#h_01F0XPQWX91HNRRSGXGSGM9SRG

 

I did follow the part about adding or customizing DTMF tones if you are an admin; however, I can't add to the two. 

 

gundoc_0-1664394111751.png

 


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Resolved! Call forwarding on Poly phones / Call Queues

I am a new Zoom phone admin and we seem to be having some troubles with call forwarding. We are mostly using Poly vvx250 phones, but we have 2 receptionists that use vvx450s (pretty much the same thing).The receptionists are used to accessing feature... Show more

I am a new Zoom phone admin and we seem to be having some troubles with call forwarding. We are mostly using Poly vvx250 phones, but we have 2 receptionists that use vvx450s (pretty much the same thing).

The receptionists are used to accessing features from a physical phone and seem to be hesitant to use the zoom portal settings.
From a simple extension desk phone, I can use a soft key button to forward calls to another extension and any calls are forwarded fine regardless if it's an internal or external incoming phone call.

But if we try to replicate the same process on either of the receptionists phone, the phone calls are not getting forwarded. There is no notification on either phone of a call and neither phone will ring.
The only difference I can think of, is both of these reception phones are members of their own call queues.
I can't find any call queue settings that should affect the phone's forwarding process but I can't think of anything else that is different.
One work around is getting the receptionists to temporarily add another extension to the call queue; but I'm just not sure if they are up to that. It would be easier for them if the functionality on the physical phone worked properly.
Any help would be appreciated, thank you.


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Resolved! Power Pack/ Power Desktop User

My team is in the process of testing power pack for deployment to receptionist and is having issues. It seems that it shows up for some users as an option but not for others that have the same exact settings (including call queues, delegation, callin... Show more

My team is in the process of testing power pack for deployment to receptionist and is having issues. It seems that it shows up for some users as an option but not for others that have the same exact settings (including call queues,  delegation, calling plan, etc.) Are we missing something obvious?


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Resolved! Forwarding calls from zoom numbers to CUCM numbers

Hi all, We are currently in the process of moving from Cisco CUCM to Zoom Phones. As a larger organization with a small IT department we don't have the manpower to port all of our phones at once. Most of our users are used to using 4 digit dialing fo... Show more

Hi all,

 

We are currently in the process of moving from Cisco CUCM to Zoom Phones. As a larger organization with a small IT department we don't have the manpower to port all of our phones at once. Most of our users are used to using 4 digit dialing for interoffice communications, and we don't want to ask them to use 10 digit for an extended period of time. We have a way in CUCM to create 'mobility'/forwarding to external numbers and automatically assign them to users via CSV. is there a way to do something similar in the zoom admin console?

 

Thanks!


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Can I have 2 active Zoom accounts simultaneously on the iPhone app?

I am employed with a company that uses Zoom Phone and I'm assigned a Zoom phone number with them. I also own a business and would like to create a Zoom Phone account. Is it possible to have both accounts work simultaneously on the Zoom app on my iPho... Show more

I am employed with  a company that uses Zoom Phone and I'm assigned a Zoom phone number with them. I also own a business and would like to create a  Zoom Phone account. Is it possible to have both accounts work simultaneously on the Zoom app on my iPhone? An example, an employer client can call my Zoom number associated with the employer number, and my client of mine can call me on my business Zoom number. Could I receive both calls on the app, like being signed into both businesses at the same time?

Thanks!

 


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Zoom Phone calls

Hello, Is there a way to turn off calls on Zoom desktop app but still receive calls on the Zoom mobile app? Or is there a way to make the zoom desktop app not take precedence when someone calls? For example, I'm typing an email and someone calls. It ... Show more

Hello,

 

Is there a way to turn off calls on Zoom desktop app but still receive calls on the Zoom mobile app? Or is there a way to make the zoom desktop app not take precedence when someone calls? For example, I'm typing an email and someone calls. It switches to Zoom and I can't type anymore. Is there a way to make it just appear in the background?


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Incoming calls to desk phone, computer and cell phone

Hello, When someone calls me from inside my company using my extension, when it rings to my cell phone I have to now press 1 to answer the call. This recently started happening. It sometimes hangs up when I go to press 1. Has this happened to anyone ... Show more

Hello,

 

When someone calls me from inside my company using my extension, when it rings to my cell phone I have to now press 1 to answer the call.  This recently started happening.  It sometimes hangs up when I go to press 1.  Has this happened to anyone or does anyone know why this is happening?

 

Thanks,

Tonya


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Resolved! Automatic Phone Extension and Number Assignments

Hi Community, From my observations, when creating a user via SAML or SCIM, there is no way to automatically assign extensions and phone numbers to the user. In other words if you don't provide a valid extension and available phone number attribute, t... Show more

Hi Community,

 

From my observations, when creating a user via SAML or SCIM, there is no way to automatically assign extensions and phone numbers to the user. In other words if you don't provide a valid extension and available phone number attribute, the user creation will not be provisioned with zoom phone capability. 

 

In fact, if you don't provide at least an extension number, the user will not even appear as a phone users, even if you provide a license. 

 

This creates an issue for medium to large companies, especially in the context of avoiding manual work associated with new users. 

 

Currently we are thinking of solving this by adding a layer of automation script to help assign extensions, but would want avoid this step if possible. This automation would basically query zoom to find the next available phone numbers and extensions, and assign those to the users IDP (azure in our case) attributes for extension and phone number. Those attributes would then be used during SAML and SCIM provisioning to successfully assign phone capability to the user. 

 

My questions are:

1. Does anyone have suggestions for provisioning phone users automatically in an easier way? perhaps I am missing something obvious. 

2.  Zoom - can you please make an option within user creating templates for "Assign user next available extension automatically" and "Assign user next available phone number automatically"? this would make things so much easier. 

3. For others using azure to store zoom phone information, what attribute do you store your zoom extension? I don't think azure AD has an existing field for phone extension. 

 

Thank you!


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