Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

User voicemail greeting (business vs closed hours)

Hi there. I've noticed my users will record a personalized voicemail greeting for their extension. However, because our phone system is configured for 'business hours' (or open hours), there will be a spot for 2 different greetings (a greeting that w... Show more

Hi there. I've noticed my users will record a personalized voicemail greeting for their extension. However, because our phone system is configured for 'business hours' (or open hours), there will be a spot for 2 different greetings (a greeting that will be played during busines hours, and a different greeting to be played during closed hours).

 

Is it possible to change a setting so the same greeting is used regardless of the time of day? (Without changing the 'business hour settings').

 

Alternatively, could you easily duplicate a greeting so it can be used for both greetings?

Thanks.


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Resolved! Yealink Vp59 Running Appliance Mode Can Not Sync Outlook Contacts Only shows up on Desktop App

I synced the calendar and contacts from office 365 to zoom portal. On the zoom windows desktop app a box appears on the side for cloud contacts which are my outlook contacts synching. Now on the zoom app on my ios device or on my yealink vp59 running... Show more

I synced the calendar and contacts from office 365 to zoom portal. On the zoom windows desktop app a box appears on the side for  cloud contacts which are my outlook contacts synching. Now on the zoom app on my ios device or on my yealink vp59 running appliance mode no section appears and my office 365 contacts do not show on that device... my calendar appointments do not my contacts. 


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Resolved! Setting Outbound Caller ID doesn't have anything set by default

I'm trying to set Outbound Caller ID for our new Zoom Phone account. Firstly, why is there no default setting for all accounts to use one number, I can't seem to find anything. Anyone who doesn't have Outbound Called ID set cannot make outbound calls... Show more

I'm trying to set Outbound Caller ID for our new Zoom Phone account. 

Firstly, why is there no default setting for all accounts to use one number, I can't seem to find anything. Anyone who doesn't have Outbound Called ID set cannot make outbound calls.

Secondly, when I got into each user and look at the Outbound Caller ID dropdown, there is nothing I can select. In our Phone Numbers section there is the initial number we got on Zoom Phone sign up, and 2 pending numbers which are porting in. the initial Zoom Phone number is working fine. To set the Outbound Caller ID, I have to add it in as a Custom number. Then after that the  Outbound Caller ID dropdown is populated and I can now select that number, and then remove the custom number. seems too round about. Where do I set the dropdown selection?


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Incoming caller ID is marked with a + sign

My user using poly vvx250 phone set, why does a local incoming call the caller ID marked with a "+" in front of the caller ID? Normally any local calls the caller ID should not have a "+". And now the user cannot return calls based on the caller ID i... Show more

My user using poly vvx250 phone set, why does a local incoming call the caller ID marked with a "+" in front of the caller ID?  Normally any local calls the caller ID should not have a "+".  And now the user cannot return calls based on the caller ID in the phone set call history because the caller ID starting with "+" sign is not a valid local phone number pattern.  How can I remove the "+" sign in the incoming caller ID?


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Voicemail number declaration

Hi does anyone know if there is a way to turn off the declaration for who called when listening to voicemail? IE "voicemail from 123-456-7890..." need to do this on a mass scale.

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Resolved! User Licenses vs Additional Phone Lines

Is everyone on my team required to get a user license? Or do I just get a license for myself and then assign additional phone lines to my team? I don't understand if each person needs a license and extension first before we can add an additional dire... Show more

Is everyone on my team required to get a user license? Or do I just get a license for myself and then assign additional phone lines to my team? I don't understand if each person needs a license and extension first before we can add an additional direct phone line for them.


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Simultaneous Phone and Video Call Notification ???

Can one receive phone call or video call notification simultaneously on desktop and iPhone?

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original CallerID info dropped/changed when transferred to queue

Hello all,I am troubleshooting an issue where the caller ID information is dropped/changed, to the transferee, when the call is transferred to a call queue. Here is the scenario, I called from my cell phone to our main office number, auto-attendant a... Show more

Hello all,

I am troubleshooting an issue where the caller ID information is dropped/changed, to the transferee, when the call is transferred  to a call queue. 

Here is the scenario, I called from my cell phone to our main office number, auto-attendant answers, I went through the prompts to reach Customer Service (this is a call queue of 3 extensions, including the receptionist, set to ring successively [CS rep1 -> CS rep2 -> Rcpt]) if the call makes it to the receptionist and they answer the call and then transfer it back to the Customer Service queue, the caller id info changes from the Caller's info to the receptionist's info.

If the receptionist transfer the call direct to an extension the caller ID remains correct.

The call logs don't seem to help with this issue.

The Customer Service reps claim this only recently started happening. The receptionist claims calls for customer service to her phone have recently become more frequent.

Any ideas?


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Resolved! Call my phone - not ringing, but accepted

Recently Zoom calling my phone for audio results in "accepted", but the phone never rings. So who is accepting the Zoom connection if my phone is not? This ALWAYS fails on first call, and works on second call. How to get Zoom to fix?

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Resolved! Zoom phone automatically adds a 1 in front of the phone number - but you can't see it or remove it

I have recently come across an issue using my zoom phone. I will enter a phone number ex. 415-555-1234Zoom will automatically enter a (1) at the beginning of the number but it is not visible and, therefore, you cannot remove it. I am having issues be... Show more

I have recently come across an issue using my zoom phone.

 

I will enter a phone number ex. 415-555-1234

Zoom will automatically enter a (1) at the beginning of the number but it is not visible and, therefore, you cannot remove it.

 

I am having issues because sometimes I get an automated msg that says "the number you have dialed is not long distance. You do not need to add a 1 in front of the number" and then the call won't go through.

Just now, I had a voicemail automated attendant that said "in order to leave a message for the client, please enter their phone number and area code" - this is to cut back on spam messages I assume. When I entered the number, the auto attendant said " 1 415 555 1234" is not a valid number. I didn't enter the 1.  Zoom did this on it's own.

 

help.


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