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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Zoom Phone

Louisamoore
Newcomer
Newcomer

‎2022-10-09 08:32 PM

Good Afternoon,

 

We have a zoom calling package with AU/NZ unlimited call package yet I'm unable to receive incoming calls,

 

Has anyone experience this ?

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2 REPLIES 2

FORE-Craig
Expert
Expert

‎2022-10-10 06:42 AM

Hi @Louisamoore 

 

Have you gone through the process of setting up the Company, choosing a phone number, setting up the Auto Receptionist, and User(s) like in the Getting Started Guide? 

 

https://support.zoom.us/hc/en-us/articles/360001297663-Getting-started-with-Zoom-Phone-admin-

 

 

Craig

LM3
Newcomer
Newcomer

‎2022-10-10 05:27 PM

We're having the same issue I think it has something to do with the latest update but I have several unhappy clients and staff this morning!

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