Personal call went to Zoom voicemail

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I have a user that got a call on her personal cellphone # but the voicemail appeared in Zoom voicemail. No idea how that could happen!

1 REPLY 1

Hey @splante – Any chance that she has call forwarding enabled from her Zoom Phone settings?

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!