We are looking at migrating from on-premise Skype for Business 2015 to Zoom phones.  We have a large number of AudioCodes phones that can be reflashed back to stock images (as listed in Zoom).

When provisioning as Zero Touch (factory reset), the device indicates that the Firmware URL and accompanying Configuration URLs do not exist (Configuration file was not found): 

- Firmware URL: https://provacp.zoom.us/api/v2/pbx/provisioning/AudioCodes/420HD.img

- Configuration URL: https://provacp.zoom.us/api/v2/pbx/provisioning/AudioCodes/420hd/<MAC>.cfg <-- this is different than what the configuration site suggests (Zoom Phone provisioning drops the 420hd subdir, but we have tried it both ways)

Has anyone successfully connected an AudioCodes (or Yealink) to Zoom?  Support claims a lack of familiarity with the device, even though its supported

I have a use case where I need to pass callerid parameter in the URI scheme to initiate outgoing call from zoom user's custom number instead of the assigned zoom number. So the callerid parameter is mandatory.
     zoomphonecall:+1234?callerid=+56789

The above URI scheme works from desktop web app but when I use the same from web android it says invalid phone number.

Hi There, 

We're in the process of setting up Zoom Phone for our Sales Team and we're struggling to get the Recording of calls to capture under the activity in Salesforce. 

We have turned on Auto Record for the users, however, when we head to the record and try to replay the call it brings up the following error message 'This call log does not have recording!' 

However, the recording is saved in Zoom Call Logs as seen. and the call is pulling to other third-party software such as Gong. 

Any help or advice from Zoom-Salesforce experts would be really helpful on what we are missing here! 

Thanks! 

Chris 

I work remotely with my personal laptop and am not able to make calls with Zoom, when I try to dial a number (via accessing my work system with a remote desktop program) an error pops up on Zoom saying "No available audio device.  Check if your devices are properly connected."  Given I don't have a microphone attached to my computer at the office, I need Zoom to connect the call which would then hopefully allow me to switch the call to my cell phone.  Is this possible or does not having a mic at the base computer at the office essentially block me from using Zoom?

We previously used Ring Central, I would click a number on my database, it would begin dialing on Ring Central (via my office computer), on the RC app on my cell phone it would have a pop up saying switch to this device.  I would click that and then I was able to take calls on my cell phone.  Any help would be greatly appreciated.  Thanks

We are new Zoom Phone users.  Things are generally OK but users are complaining that contacts that are entered into the Poly VVX-411 phones are randomly lost.  That is to say all local contacts are completely wiped out unexpectedly and seemingly randomly. 

I assume that is because the phones are periodically restarting and they are not sync'd with the Zoom server, but it certainly could be something else. 
Have tried researching the issue and saw a possible cause could be a blocked port on our firewall  preventing the contacts from syncing with Zoom - but no details on what port to look for.

Any suggestions on how to troubleshoot is greatly appreciated.

Thank you.