Zoom Phones AUD/NZ

[LM3]

Yesterday our phones worked perfectly, today we have incoming calls but when we answer the line goes dead, same happens when we call out. 

So frustrating and upsetting for our clients, it really isn't good enough.

All we did was download the 'new' desktop version. grrrr

[pbutola]

• Is there any firewall which is inspecting Zoom traffic?
• You might want to check these IP/ports are allowed - https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings#h...
• Do you have a native cloud-service with Zoom or are you leveraging the BYOC?

[Eliot]

the issues you are having may be network related.  zoom has a network diagnostic tool for zoom phone that may be helpful in determining what is happening.  ask support to enable the tool for you.  please see

https://support.zoom.us/hc/en-us/articles/7814027751821-Simulating-VoIP-calls-using-the-network-tool

i have attached a screen shot.

what network speed do you have download and upload?  do you have any packet loss?  i am in las vegas, nevada, usa and not familiar with what speed tests are available in aud/nz.  according to a google search, here are a couple

Internet Speeds in Australia (speedtest.net)

Speed Test - Telstra

do you have the same issues with zoom's mobile client for iphone or android with cell data?

thanks

eliot