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ltnz · 2022-10-04 09:24 PM

Trying to get this call flow to work (see image attached) but if no agent is in the call queue (eg; out to lunch)It gives the following voice greeting "the person you are trying to reach is unavailable, good bye" Then hangs up instead of going to the...

ltnz · 2022-10-11 06:37 PM

HiI @ChrisO , Thanks for all your effort and help with this, bought an additional number and linked it to the AR. Now the call flow works as expected 

ltnz · 2022-10-09 08:46 PM

Hi @ChrisO Thank you for your time in testing these options, so we just need to have a licence for that AR to be able to call out or Licence a fake user and then use that to send the call externally. So if we buy an "Additional Phone Number" and assi...

ltnz · 2022-10-05 02:31 PM

Hi @ChrisO , Thanks for looking into this, see attached the AR for Overflow. If I try and call the 'AnsweringService' AR it comes up with the same voice prompt "the person you are trying to reach is unavailable, good bye". We only have one local numb...

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Call flow Issue with Call Queue

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