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We have a team in the Philippines and Australia, but the team in the Philippines is unable to send text messages from their Australian phone numbers. Why is this? How do we fix this? They're able to receive calls on the Aussie number but can't send text messages.
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Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds. I would like to set it up so that, if my assistant doesn't answer, the call ends with the caller in my zoom voicemail (not the cell phone voicemail). Is this possible? Or is there another way to set this up?
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Is there a way to turn the auto-recording off for only one or two members of the team? Or is it an on for one, on for all situation?
Thank you
When on a conference call the other parties are able to hear me from the first word to the last, but once it shifts to them to talk, there is a significant delay before I can hear what they are saying... so much so that I have to ask them to repeat themselves, which if we are talking and they aren't quit for too long, we are fine. But once I have talked for a bit, I hear a beep, then when I ask them to respond, it takes a bit of time for Zoom to recognize that they are speaking. They get the green boarder and the mouth is moving, but the audio is delayed, and I pick them up halfway thru a sentence. How do I fix? Also, when there have been three parties, the other two don't have the delay on their side, it's only on my side.
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Hello everyone, I'm having trouble setting up my phone number in the Zoom Phone system. When someone calls the number, they hear the message: "Please press 0 to speak to the operator." However, when "0" is pressed, the caller hears: "There’s nobody at that extension." I’ve tried configuring this in my Zoom account settings but haven’t been able to figure out where or how to fix this. I’m looking for help with the following: I would appreciate detailed guidance or any steps I can follow to troubleshoot and resolve this issue. Thank you in advance for your help!
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I am working on configuring the Salesforce and Zoom For Lightning App(App exchange package) and cant seem to get it to work. Dialing in works fine when i call the zoom number. However, when a user logs into Zoom and tries dialing out theyll get stuck at the "dialing screen" where the number pops up and it says "calling" but doesnt ring. Does anybody have any help/tips to reccomend trying?
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Have Zoom Phone for about 162 users. Our users use a combination of Zoom app and Polycom VVX310 desk phones. Most use both (have a desk phone and use the app when remote). Our front desk uses a Polycom desk phone but mostly uses the Zoom app with the PowerPak add on. I am getting more and more reports of when a call is transferred one person cannot hear the other. It can vary on if its one of my users who cannot hear, or the remote side, but once that party calls back, the second call - audio is fine. This is happening on WARM transfers. Microphone and audio settings are not in play here as its random and occurs with the app and desk phones both, but again completely random. I am not sure even where to start with this troubleshooting. Logs show everything is good. Call logs do not show any errors of course as the calls are completed
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Is it possible to put a custom background on a desktop phone using the web portal?
In our system we've got a lot of overflow call queues setup, and they currently show up in the phone directory on the Zoom app and on desk phones. Is there a way to hide these from the directory so they don't show up when people are searching? Primarily it's needed for call queues but it would also be useful to be cable to exclude auto receptionists too. We use Yealink T44W desk phones if that is useful information for this. Thanks!
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