Hi everyone,

Is SMS to short codes not supported by Zoom Phone? We have rolled Zoom Phone for about 5 months now and I've observed that our users can receive SMS from short codes just fine but they can not reply. If anyone attempts to reply or send a new SMS to short code they get an error. 10DLC works just fine both in and out for SMS and our users love it but for some reason we can not SEND SMS to short codes; just receive?

For example, Samsung 74863 or any other 5-digit long legit U.S. short code.

Thanks

Boyan

I have two zoom phone licenses and two phone numbers for two users. After leaving my office I have tried to make outbound calls but I can't even find a dial pad to dial the number. My contacts are saying I'm not answering inbound calls but here I didn't even received a single missed call. Can anyone help me in this regard ?

Hello community.  I  purchased a Zoom phone earlier this week, everything worked great after getting the more complex settings configured with the help of tech support. I made no calls on it except a test call or two at the beginning.  So yesterday, for some reason, Zoom refunded the paid amount, and deactivated the phone without warning. Three hours after the refund, Zoom tried to make two transactions on my card, which triggered a fraud alert and declined. I have no idea why I was even refunded in the first place.  I was on with a live  agent at 3 am, who raised a support ticket.  Now 12 hours later, all of a sudden Im not eligible for live support.  I put the zoom number on my brochures and sent them out last week. Any new clients calling in will not reach me. I am new startup, I cant afford to lose any potential clients. I cant reach anyone at Zoom by chat or phone, and my support ticket says low priority. This is very concerning as a new client.  Has anyone experienced similar?

Two users at my firm have attempted to call a number from the Philippines but the call is still not initiating. Zoom is already updated to the latest version and we have followed all of the steps from the article below. The Philippines is also a permitted region within our settings. Any suggestions on what could be going wrong?

https://www.wikihow.com/Call-the-Philippines-from-the-United-States

I filled out the brand requirements for the SMS campaign but did not receive confirmation from Zoom. The only email I got was one saying "You have activated the SMS...", but the brand does not appear in my Zoom profile to start creating the campaign. 

Where can I check that out? Any suggestions on how to proceed?

Thanks, 

I received an incoming text message from a known client but Zoom SMS is displaying the incorrect sender's name (showing the name of a different client). I checked that the phone number that the text came is setup as the correct contact name in Zoom/Salesforce/Outlook and did the same for the client name that Zoom is displaying as the sender and see no issues in the two contacts' setups. Anyone ever seen this before?

Below requests are in view of users heavily relying on Zoom SMS. Current set up with SMS just being a tab under the Phone tab lacks visibility for unread SMS messages.

1. Zoom iPhone/Android apps: ability to limit badge count to just unread SMS messages (versus new calls/VMs).

2. Zoom Desktop apps: ability to limit badge count to just unread SMS messages (versus new calls/VMs).

3. Standalone Desktop/iPhone/Android SMS apps. Similar to native (non-Zoom) phone and sms apps, separating SMS from Phone would increase visibility and usefulness of Zoom SMS. Currently, the user must open app, switch to Phone Tab, and switch to SMS tab to view new and historical SMS messages.

When I get a call most often I just get a notification instead of it ringing to my iPhone.  But sometimes it will ring and sometimes it will not and I'm not sure what is going on.  I don't have a physical phone since I am remote.  I'm set to available but I'm not sure what the problem is.  Just seeing if anyone has ever had this issue and what the possible causes me be and how to fix them.  Thanks.