Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

DND not showing as busy on BLF's Yealink T54W phones

When our users put their phones on DND it doesn't change their BLF on the rest of the phones to red so others in the company don't know they are not available.

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Outbound Caller ID Reverts to Individual Number

Hello, We have our users set to display our main number through a call queue as the caller ID. However, the caller ID gets changed to the individual number associated with the user without anyone making the change in the settings. Is there a way to s... Show more

Hello,

 

We have our users set to display our main number through a call queue as the caller ID. However, the caller ID gets changed to the individual number associated with the user without anyone making the change in the settings.

 

Is there a way to stop this from happening?


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How to Increase SMS Messages Font Size

Is there a way to increase font size of SMS messages in the Zoom app, I know how to increase the whole Team Chat font size but it doesn't work for the SMS messages, we have a client that is visually impaired and needs a bigger font size for SMS messa... Show more

Is there a way to increase font size of SMS messages in the Zoom app, I know how to increase the whole Team Chat font size but it doesn't work for the SMS messages, we have a client that is visually impaired and needs a bigger font size for SMS messages and everything I have tried does NOT increase the font size on SMS, please if anyone has an answer HELP.


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Help, planning a memorial

1)Do I give general id to attendees as opposed to personal number. I have a workplace pro account. 2)The service will be 1 1/2 hours, will attendees be able to attend for the full length of the service.3) Will the attendees type in brower Join zoom m... Show more

1)Do I give general id to attendees as opposed to personal number. I have a workplace pro account. 
 2)The service will be 1 1/2 hours, will attendees be able to attend for the full length of the service.
3) Will the attendees type in brower Join zoom meeting, to get access using both Safari and Chrome?
4.  Can I schedule meeting a month in advance?

 

email address:  ***********


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Do all users need their own phone number?

Hi everyone! We're new to Zoom Phone and have what may be a rudimentary question. Here is our situation:Our new small business has two employeesWe've purchased two Zoom Phone unlimited licensesEach employee needs to be able to make and receive intern... Show more

Hi everyone! We're new to Zoom Phone and have what may be a rudimentary question. Here is our situation:

  • Our new small business has two employees
  • We've purchased two Zoom Phone unlimited licenses
  • Each employee needs to be able to make and receive internal (to/from each other) and external (to/from clients) phone calls
  • Preferably, we'd have one "main company number" and when that number is called, both employees' would be notified and could answer via Zoom Phone (desktop or mobile). Additionally, when placing external calls, it's preferred that the "main company number" be displayed on caller ID.
  • We do not need (for our purposes) our own direct phone numbers that are separate from the main company number. In fact, we would never publicize them. Simply having an extension will do, but we must be able to receive and place calls.

So, with all of this in mind, do both employees need their own assigned phone number in order to actually use Zoom Phone? Or would they be able to make and receive internal and external phone calls using only a call queue for the main company number (plus dial-by-extension for internal calls)?

 

Or does each person require their own direct phone number in order to make/receive external calls?

 

Thank you for your help!


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Resolved! Cannot make international calls from South Africa

Hi All, I recently joined Zoom so that I could make calls from South Africa to Canada, but it seems that the service is not available on this plan that I selected. I recently purchased an Unlimited Plan to Canada but have not been able to make any ca... Show more

Hi All, 

I recently joined Zoom so that I could make calls from South Africa to Canada, but it seems that the service is not available on this plan that I selected.

 

I recently purchased an Unlimited Plan to Canada but have not been able to make any calls. Each time I have tried, I receive the following message: "Sorry...the requested service is not available in your calling plan".  I added the international calling as an add-on to the above plan, but I still cannot make calls. Also, I am unable to receive calls, too! So now I'm confused ( have I not set it up properly? Am I not dialling numbers correctly?) and worried that perhaps I have purchased an incorrect plan.

 

Can someone please assist me or give me pointers. Thanks


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Zoom calls

Whenever I make a Zoom call, a message comes up saying I have a poor connection. I never used to get this message and nothing has changed. The line cuts in and out. Ideas?

thanks!

Automatic Call Routing with Salesforce Integration

Has anyone figured out a way to do automatic call routing in Zoom Phone when the Salesforce integration is being used? We are currently using that for click to dial and screen pops, but there doesn't appear to be a way to automatically route calls us... Show more

Has anyone figured out a way to do automatic call routing in Zoom Phone when the Salesforce integration is being used? 

We are currently using that for click to dial and screen pops, but there doesn't appear to be a way to automatically route calls using the client data that is already in Salesforce. Zoom Support notified me this wasn't possible, so I opened a Feature Request, but those tend to just sit there with very little progress ever made on them. Also open to looking at 3rd party apps if the Salesforce integration can't do it. 


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SMS Campaign Errors

I am having difficulty getting my SMS campaign approved. We are using all the default responses and suggested text for messages. The problem is that the SMS Campaign Denial message gives no guidance as to what needs fixed and the Zoom One Pro account... Show more

I am having difficulty getting my SMS campaign approved. We are using all the default responses and suggested text for messages. The problem is that the SMS Campaign Denial message gives no guidance as to what needs fixed and the Zoom One Pro account doesn't have any support for it. The company only has three employees so any plan that is bigger is overkill. Not sure where to go for answers.

 


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Adding new users

Is the email required to add a new phone user?

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