speaker delay from other party to my headset

[seanmiller]

When on a conference call the other parties are able to hear me from the first word to the last, but once it shifts to them to talk, there is a significant delay before I can hear what they are saying... so much so that I have to ask them to repeat themselves, which if we are talking and they aren't quit for too long, we are fine.  But once I have talked for a bit, I hear a beep, then when I ask them to respond, it takes a bit of time for Zoom to recognize that they are speaking.  They get the green boarder and the mouth is moving, but the audio is delayed, and I pick them up halfway thru a sentence.  How do I fix? 

Also, when there have been three parties, the other two don't have the delay on their side, it's only on my side. 

[Eliot]

hi seanmiller,

You have posted to Zoom Phone but because you can see “the mouth is moving”, I believe you should post to Zoom Meetings instead.

In the meantime, these are a some things you can check on your side.

While in Zoom Meetings, close unnecessary applications that may be causing Zoom Workplace client audio delays.

If you are using WiFi, try a wired connection.

Run a speedtest and compare results to your latest ISP bill in terms of upload and download speeds.  Speedtest by Ookla - The Global Broadband Speed Test

Windows current version should be installed.

Zoom Workplace client.  Make sure it is the current version.  As of 1/20/2025, windows client version is 6.3.6 (56144).  Release notes for the Zoom Workplace app

Check your audio settings.  Configuring professional audio settings for Zoom Meetings

If music is being played in the background, disable PC vendor audio controls.  Music and singing audio issues on Windows 11

Check your meeting statistics.  Accessing meeting and phone statistics

Test Zoom Meetings - Joining a Zoom test meeting

Test your network. Using the Zoom Network Connectivity Tool

Test your audio.   Troubleshooting audio issues   

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot