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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Hello, Are there any restrictions on using External Contacts in the application?
For example, if I import 500,000 records and we don't use AD,O365,Google.
Is there a limit to the number of records that can be searched or displayed in the application?
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with repect to Yealink MP56 desk phones, Yealink support article describes how to convert a Teams edition to a Zoom edition. i do not have any personal experience converting mp56 e2 from teams edition to zoom edition. i think it is possible. according to yealink: "The phone cannot be used as both Teams and Zoom phones simultaneously. This is the strategy of Microsoft and Zoom. There is no license requirement for converting Teams and Zoom versions. You can directly upgrade the device firmware to the desired version." please see yealink support article Convert between Teams and Zoom Versions. Log in to the phone web user interface as an admin. Go to Settings > Upgrade > Upgrade Firmware > Browse. Select the latest firmware for Zoom and click Upload. it appears to me that you do an Upgrade Firmware located at the bottom of the screen and browse to select the current zoom firmware version. thanks, eliot
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I have a user that when he makes a call (internally or externally) he can't hear the call dialing. He also can't hear any music when he is put on hold. If he changes his audio device to use the internal speakers of the laptop the audio is fine. This is the second laptop this has happened too. To clarify there is no issue when speaking to the end user. Both sides can be heard clearly. It is only when he is put on hold he does not hear audio. We have tried a different laptop. Different Headsets using different connection methods. Type C, USB2 and bluetooth. All give the same issue. Im hoping someone else has come accross this issue and may be able to help 🙂
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I just got started with Zoom phone, and I've noticed that the callers need to put an extension number that I chose to make the call.
how can I disable it? and just get a regular direct call?
TY.
Having a rough time with the transition to Zoom phone. A big part of my business need is SMS. I don't need to mass message, but did the 10DLC process anyway. When I attempt to send SMS, I get the message "You don't have a direct number. You cannot start a new conversation". I have had a ticket open a couple of days on this, and no response. I am sure I have a few upset customers. SMS is enabled, and that made the sms tab appear, but still no luck. Any help would be greatly appreciated.
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I'm running a Radio Talkback Program using Zoom Phone. Cheers, Jas
I'd like to make it so that I can send a web link to anyone - or have a shortcut on a web page, that allows a web user to simply click and have it call my Zoom Phone via the web - having installed no apps.
Possible?
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Dear Zoom Support Team, I hope this message finds you well. I am reaching out to seek guidance on how to access transcriptions for Zoom Phone call recordings. Specifically, I would like to know: Your assistance in providing step-by-step instructions or relevant documentation would be greatly appreciated.
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