We are experiencing some inconsistencies with text messages going through on the desktop. The user will not be notified that the message did not go through. It simply will not send and will leave the recipient not responded to. Has anyone else had this issue?  

Hello,  

I hope I selected the correct location and topic.  

I'm trying to set up my new employee to use the business zoom phone for inbound and outbound calls so they aren't using their own phone number.  I'm not planning on giving them their own phone number I'd just like them to use my business number.  I hope I can explain this correctly but here are my thoughts and what I'm looking for, if somebody could give me assistance on guidance. 

1. I guessing I'll need to purchase an alternate license for them because they'll require their own extension and the ability to log in via their own account/email.  I'm not trying to give them a new number just the ability to log in and use our business line.  I somebody could confirm this is what I need to do.  
2. I would like them to have their own extension so when a client calls for them specifically it's not ringing to everybody.  Is using the auto reception the correct idea/method or is this even a possibility. 

Thank you for any assistance. 

Alex

We have zoom SMS integrated into salesforce, and experiencing that for a lead that was created yesterday, we are able to see a full zoom SMS conversation between our sales agent and her lead. However, she had today a full SMS conversation with a lead and is not able to see the log. Is there a latency in recording these SMS conversations? Is there a limit to how many leads the system can record full SMS conversations for?

@here - I need help! Up until a week ago, when I linked a call in my Zoom/SalesForce (lightning) phone integration, I saw that a call was linked to a Lightning SalesForce account. Now, even though I link the call to the account and verify that it is logged, it is showing the "unlinked" symbol (broken paperclip) after EVERY call. How can I fix this issue? In addition, unless I am on the SF account specifically, even though I link it to a person's name, the name disappears from history after I save the information.

I have recently set up the integration with Zoom Phone and Salesforce.  I have been doing some testing with the SMS functionality and have some questions/issues.

1. The SMS messages do not get saved to Salesforce unless I actually go into the record in the Zoom app within Salesforce.  I do not imagine my users will be using the in salesforce app very much because of the other options.  Is there a way for it to force save messages without viewing them in SF?

2. The SMS messages, once saved, are not being related to a contact record.  I tested having SF create records for Zoom phone calls, and that seems to relate the task record to the correct contact, but the SMS record doesn't relate to anything.

3.  You can change the task subject after the record has been created but once you have another message added to the conversation it changes the subject back to what it was originally.  Is there any way to override this?

I am sure I will have other issues but these items are not ideal.

Thanks,
Scotty

For the past 2 days whenever I make a call on zoom phone I can hear the other person but they cannot hear me. I tested my audio in settings and nothing is working. I have microphone enabled for zoom in my settings. I don't know why it is all of a sudden not working, i already followed this article but didn't work