I have a Polycom vvx411 and a bunch of Polycom vvx250's that all provisioned just fine. The one issue I'm having is that on the vvx411, every 10 minutes or so (or less, just a guess) the phone will show a Line:Unregistered error for about a minute, and I won't have a dial tone or phone service during that time. When I click the info button, I get a "Line Information" screen that says "Line 1: BikeShopAdmin (Not Registered)" and below it a server ending in .zoom.us that also says "(not registered 0)" and below that, a really long AOR number ending in zoom.us.

I'm actually having this issue with the vvx250's as well, where the dial tone/service is cutting out every ten minutes or so for a minute, but I don't think they're showing the "Line:Unregistered" error, but considering the symptoms are the same, I believe the root cause the be the same. If anyone has any ideas, I'm all ears!

We are using Zoom with a group of older Polycom desk phones. They work fine most of the time, but periodically all phones will report as Unregistered. I have check the firewall and Internet connection and there is no disruption in connectivity.

I was wondering if there a way to allow keep-alives from Zoom through my firewall without opening to many ports or IPs through.

Hi, 

Our zoom phone system went live last week, so we are still in adjustment period. Several users have mentioned that if they are typing in a document/email etc.  and then receive an incoming phone call, Zoom "steals" the keyboard and they have to click back into their other application to continue to type. 

We tried turning off keyboard shortcuts user by user and testing some incoming calls but that had no effect - typing was still interrupted each time a call popped up on screen. Does anyone know if this is a setting that we can turn off? Or just a minor annoyance we have to deal with?

Thanks!

-Lauren

Hi everyone,

Is SMS to short codes not supported by Zoom Phone? We have rolled Zoom Phone for about 5 months now and I've observed that our users can receive SMS from short codes just fine but they can not reply. If anyone attempts to reply or send a new SMS to short code they get an error. 10DLC works just fine both in and out for SMS and our users love it but for some reason we can not SEND SMS to short codes; just receive?

For example, Samsung 74863 or any other 5-digit long legit U.S. short code.

Thanks

Boyan

I have two zoom phone licenses and two phone numbers for two users. After leaving my office I have tried to make outbound calls but I can't even find a dial pad to dial the number. My contacts are saying I'm not answering inbound calls but here I didn't even received a single missed call. Can anyone help me in this regard ?

Hello community.  I  purchased a Zoom phone earlier this week, everything worked great after getting the more complex settings configured with the help of tech support. I made no calls on it except a test call or two at the beginning.  So yesterday, for some reason, Zoom refunded the paid amount, and deactivated the phone without warning. Three hours after the refund, Zoom tried to make two transactions on my card, which triggered a fraud alert and declined. I have no idea why I was even refunded in the first place.  I was on with a live  agent at 3 am, who raised a support ticket.  Now 12 hours later, all of a sudden Im not eligible for live support.  I put the zoom number on my brochures and sent them out last week. Any new clients calling in will not reach me. I am new startup, I cant afford to lose any potential clients. I cant reach anyone at Zoom by chat or phone, and my support ticket says low priority. This is very concerning as a new client.  Has anyone experienced similar?

Two users at my firm have attempted to call a number from the Philippines but the call is still not initiating. Zoom is already updated to the latest version and we have followed all of the steps from the article below. The Philippines is also a permitted region within our settings. Any suggestions on what could be going wrong?

https://www.wikihow.com/Call-the-Philippines-from-the-United-States