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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Use Phone Extension

Do I have to have a phone extension, can I just have the direct call come through with out having the caller dial an extension? If so how do I do that?

Also, can I have the call transfer to another line if I am on a call? If so how do I do that?

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Zoom Phone: can't get rid of "call may be recorded" prompt on one number

Please help. When a call is made or picked up from just one phone number under my account, it triggers the prompt "This call may be recorded for quality assurance." I have no call recording enabled on any account, so please don't direct to the instru... Show more

Please help.  When a call is made or picked up from just one phone number under my account, it triggers the prompt "This call may be recorded for quality assurance."  I have no call recording enabled on any account, so please don't direct to the instructions to turn off the toggles for recording and ad hoc recording. Has anyone experienced or does anyone know how to disable?  Again, it's only happening on one phone number line.


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Resolved! SMS Setup for Skype-to-Zoom VoiP number

Hi,I've been using a Skype VoiP number as my business phone and SMS for years. After Skype's retirement, I ported my number to Zoom. My phone works fine, but I can't seem to get my SMS working. I get the same error message saying:"Make changes to the... Show more

Hi,
I've been using a Skype VoiP number as my business phone and SMS for years. After Skype's retirement, I ported my number to Zoom. My phone works fine, but I can't seem to get my SMS working. I get the same error message saying:

"Make changes to the errors shown in the Rejection reason section and then resubmit.
  • {"description":"Mobile Phone Number not supported. Must be a Mobile Phone Number that can receive SMS messages.","code":551,"fields":["mobilePhone"]}"

I am also getting mixed support by Zoom. Last tech support stated that I cannot setup SMS campaign on a VoiP number, and that I would have to use a regular cell phone number for SMS, which would defeat the purpose of this whole setup to begin with. 

Any advice please? Thanks


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Inconsistency between Zoom Phone Mobile App and Zoom Phone Windows client

Our users have brought to our attention the inconsistency between the Zoom Phone Mobile App and Zoom Phone Windows client. In the mobile app when answering a call you swipe right to left (left to right to reject) and when you answer a call in the win... Show more

Our users have brought to our attention the inconsistency between the Zoom Phone Mobile App and Zoom Phone Windows client. In the mobile app when answering a call you swipe right to left (left to right to reject) and when you answer a call in the windows client you swap left to right to answer (right to left to reject).  This has caused some users who use both devices regularly to mistakenly reject calls and vice verse. Consistency one way or the other for both apps may be an improvement.


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Resolved! Yearlink T43U warning message false positive

All our Yearlink T43U phones have today just suddenly started displaying a warning message, indicating that the "User default pwd is in use". All these phones were provisioned 3 months with a non-default password. I've tested the default admin passwo... Show more

All our Yearlink T43U phones have today just suddenly started displaying a warning message, indicating that the "User default pwd is in use".

 

All these phones were provisioned 3 months with a non-default password.

 

I've tested the default admin password on these phones and it doesn't work, as it should.

 

Tested the non-default admin password, and that works.

 

Not sure what set these warning messages off.

 

They all have the latest firmware version: 108.86.3.1


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Resolved! Parking Calls

We have park buttons on desk phones, 801,2,3,4. When users answer calls on mobile app, the first Park is something like 837. How can we get mobile app to have 

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Zoom Fax Call Queue - Deleting a Fax

If a member of a Fax Call Queue deletes a fax received in the call queue, will it delete the fax for that member only or for all members of the queue? If a fax was deleted in error, can it be retrieved/recovered?

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Preventing our numbers from being spoofed.

Hello,Have any of you found a good solution to a ZOOM hosted number being spoofed?We have had non-customers call and say one of our numbers has called them repeatedly. Most of us here know this is a game of whack-a-mole but does not always look good ... Show more

Hello,

Have any of you found a good solution to a ZOOM hosted number being spoofed?

We have had non-customers call and say one of our numbers has called them repeatedly.  

Most of us here know this is a game of whack-a-mole but does not always look good for our reputation.

 

Thanks in advance.

 

 


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Phone call real time full control

Are there any APIs for Zoom telephone that allow taking full control of the call?I mean, receive the transcript in real time, regarding what the user is saying, use a Websocket or any method to send that text to an NLP process, get back an audio, and... Show more

Are there any APIs for Zoom telephone that allow taking full control of the call?
I mean, receive the transcript in real time, regarding what the user is saying, use a Websocket or any method to send that text to an NLP process, get back an audio, and send it back to the user?

 

I have my orchestrator (main API) in full control of all the microservices.

 

Is it possible?


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Zoom Workplace Intune - Dialpad not showing

Hello, When I download the zoom intune app for my workplace - I am able to get signed in with SSO and everything works great for a day. A few days later I go into the app to dial out and the dialpad on the zoom phone is unable to be clicked to dial o... Show more

Hello,

 

When I download the zoom intune app for my workplace - I am able to get signed in with SSO and everything works great for a day.  A few days later I go into the app to dial out and the dialpad on the zoom phone is unable to be clicked to dial out.  If I uninstall the app and install, it works fine.  All other features of zoom work such as meetings etc.

Samsung S24 Ultra

Thank you!


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