We have purchased the Zoom Phone Power Pack licenses and added them for all users in the Shared Line Group. 

The users and the Shared Phone Line are all registered in the SMS campaign.

We are still unable to receive SMS messages on the Shared Line Group.

• Total API Failures: 33
• Failure Rate: 30%
• Time Period: last 7 days
• APIs Experiencing Failures:   /v2/phone/users/{userId}/call_logs/{id}/recording_GET, /v2/meetings/{meetingId}_DELETE, /v2/users/{userId:.+}_GET, and 4 others.

Wanting some help with configuring the W80DM in a Mesh set up with the W80bs connecting back to the W80DM.

From what I have found on the FAQs it asks you to register the W80bs back to the W80DM. So I have completed this. But when looking to add the handsets I quickly realised that I need sip accounts for these devices? So my question is how am I meant to set this up as there is nothing documented on how to do this and yet all FAQs list the devices as supported? The W57R handsets have IPUI addresses but not mac addresses so the Alternative was to use the other device option within Zoom but that asks for a Mac address which this device does not have.

I assume I need to put the User email and password into the SIP account for this to work but I want an answer before I go back to the customer to try something that wont work

Zoom Phone users making outgoing calls will not hear a ringing tone or a dial tone. The caller does not think that the call is connecting although it is and is hanging up on prematurely, causing a lot of problems for our clients. This is happening on iPhone app, desktop softphone, using a headset, and without a headset. It's not everyone, with every call. This appears to be intermittent.