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We have our inside sales agents making outbound calls to our opt-in leads from our website and every 3-5 days their numbers are bad and show "Potential Spam" to the caller. Obviously our answer rates go way down. How do we get this fixed?
I use zoom phone and want to set my zoom app to automatically open when I start up my laptop. MS teams is included in start up apps but I cannot add zoom easily.
How do you pick up a coworkers phone call from your desk phone?
Good day, We are attempting to reuse a phone number from a departed employee to a new hire. The extension and all is working as expected, when calling as the user the caller ID is displayed correctly on Zoom desktop and mobile, however when it comes to our physical Yealink MP56 devices.. the caller ID still shows the new user. We tried rebooting the phones, signing out, updating app versions, and checking all configs but could not determine where this old caller ID data is cached. As a last resort I decided to factory reset my Yealink MP56. Once up and re-paired with my Zoom account I observed: 1) The caller ID information from previous calls that showed the old user NOW shows the new user. 2) Any new call now shows the new user. Thank you for the assistance.
Does the above help to determine if the issue is a Zoom or Yealink issue? We have multiple physical Yealink Zoom phones in our environment and it would not be feasible to factory reset all phones (and repair each user) when a phone number is reused.
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Hi. How do I get my caller ID not to show as Spam when I make calls?
How do I dial a user's extension so that my call goes directly to their voicemail; I do not want their phone to ring at all.
This will be used for after-hours IT notifications and do not want to disturb the end users.
We are a company that is moving each of our locations to Zoom phones, location by location. It will be an environment of locations still on the old PBX, and some on Zoom until all stores are migrated. The stores will need to be able to use a speed dial in order to quickly reach each location. Is there a way for a desk phone to be programed for a prefix speed dial? Example, the prefix could be something like *0 - and then whatever 3 digits are dialed next after that *0 speed dial is created would correlate to a number outside of Zoom - so if a user hit the *0 speed dial then dialed 100 it would translate to XXX-XXX-XXXX, if they hit *0 and dialed 101 it would translate to XXX-XXX-XXXY, and so forth. We currently do this on our old platform, but i'm not sure if it's possible to do this with Zoom. If there is a different way to accomplish the same goal for desk phones, let me know.
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Enterprise Folks...How often do you update your minimum versions...and do you stay bleeding edge (right up to date with release) or cutting edge (1 version back) or back a few versions? How did you determine your schedule for this? Do you run into any issues with staying current?
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Hi everyone, These are few DIDs that we need to port out. The other company is asking for CSR (Customer Service Record) and BTN (Billing Telephone Number)? Do these things exist in Zoom and if yes how can I obtain this info from my Zoom account so I can provide it to the other party? Boyan
Thanks
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