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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Zoom phone is not using the auto attendant and IVR

Can someone help me figure out why our phone line does not use the auto attendant and IVR for call queues like sales and support?

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cellphone app very slow / irresponsive

One of our users is experiencing the following problem:"The Zoom mobile app is extremely unresponsive, especially when I try to end phone calls by pressing the red button. I have to press it 4-5 times, which often results in calling a random person o... Show more

One of our users is experiencing the following problem:

"The Zoom mobile app is extremely unresponsive, especially when I try to end phone calls by pressing the red button. I have to press it 4-5 times, which often results in calling a random person once the call screen finally closes. The unwanted call, then again, is difficult to abort. In addition, I am sporadically unable to answer phone calls due to a charging icon appearing and a message asking me to "please wait" after pressing the blue button to take the call.

 

I am running the current version 5.14.6.13477 and my phone is a Galaxy S20 Ultra 5G, Android 13, One UI-Version 5.1, Modelname SM-G988B/DS

As I use Zoom phone for work, it would be important to improve the situation. Any ideas would be appreciated. Thank you!"


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Zoom Phone Dial by Name Directory audio prompt

Can the 'dial-by-name' directory audio prompts be changed to match the IVR voice settings?

The default voice within the 'dial-by-name' directory is quiet jarring next to the IVR selected voice. It comes off as unprofessional.

 

 

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cannot register my phone number

i get error when i try to add my phone number on realme 9 device 

Log In Issues

Every time I try to log in, they require a verification code and I can't find any way to delete that requirement.  In addition even though I use the same device they say they don't recognize the device I'm using.

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how to set zoom phone as default caller on mac when facetime wont allow change

Hi I'm very frustrated. I tried going in FaceTime and selecting ZoomPhone for calling in the settings area. But it doesn't change it. I've tried several times nothing happens. When I click to dial inside HubSpot, it sends me straight to Google voice.... Show more

Hi I'm very frustrated. I tried going in FaceTime and selecting ZoomPhone for calling in the settings area. But it doesn't change it. I've tried several times nothing happens. When I click to dial inside HubSpot, it sends me straight to Google voice. How do I change the click to dial to ZoomPhone instead. I don't have admin access it is not HubSpot issue. Because if it was how is it that I am able to click to dial in Google voice. I don't have HubSpot calling. I simply need to switch the function from Google voice to ZoomPhone.

 


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Forward to zoom Call Queue

Strange issue I am having. 1) Create a call queue in Zoom and assinged a DID to the queue. 2) Forwarded a number to the call queue DID. 3) Have muliple people logged into queue. 4) When the dial the fowarded number from another carrier I can head the... Show more
Strange issue I am having. 1) Create a call queue in Zoom and assinged a DID to the queue. 2) Forwarded a number to the call queue DID. 3) Have muliple people logged into queue. 4) When the dial the fowarded number from another carrier I can head the default music of the queue and then it goes to voicemail even if there are people logged into queue. 5) If I dial the zoom DID number of the queue it works fine and it rings people phone in the queue. 6) I have tried different carriers phone forwarding with same results. Seems like zoom doesn't like a forwarded DID line to a queue. Any suggestions?
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Zoom tells me that my phone number doesn't exist?

On a recent info screen, Zoom asked me for my phone number. But Zoom responds that the phone number doesn't exist. Is Zoom expecting a special Zoom phone number? It just asks for "phone number" I gave my actual phone number, and got "phone number doe... Show more

On a recent info screen, Zoom asked me for my phone number. But Zoom responds that the phone number doesn't exist.

 

Is Zoom expecting a special Zoom phone number?

 

It just asks for "phone number"

 

I gave my actual phone number, and got "phone number does not exist".

 

Confused!


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