International Calls Drop

[ahmedsiddig]

Hi everyone, we have (Global Select Calling Plan, International Calling Add-On) and we are using a Dutch number, we are working from Dubai and whenever we call someone in Dubai, everything seems fine, but when we call internationally sometimes the call Drops after a while or the other party can't hear us, its happening for all of our users who are working in UAE, but outside UAE it seems to be working fine, could you please help me with that issue.

Thanks,

[Eliot]

hi ahmedsiddig,

sounds like a network issue between you in dubai, your isp,  and the zoom data center providing zoom phone. service.

Please check required zoom phone firewall settings.

 Zoom network firewall or proxy server settings – Zoom Support

Please run zoom network connectivity tool to check your internet connection.

Zoom Network Connectivity Tool – Zoom Support

You can ask support to add network diagnostics to your zoom phone and run network diagnostics.  This may help you identify the issues in close to real time.

Other support articles that may help you.

Network and Firewall – Zoom Support

You may want to open a support ticket.

Thanks, eliot