About rbeckettCB

rbeckettCB · 2023-08-28 10:39 AM

Is there a maximum number of calls that can be merged? Our team works with people who don't speak English, so we often need to merge in translators as well as other staff members. As we're building out those workflows, we wanted to understand if ther...

rbeckettCB · 2023-07-07 10:14 AM

My company is a telehealth business and we sometimes have calls where a patient will have a medical emergency when on the line with one of our team members. We are trying to figure out a way to enable our team to call local emergency services dispatc...

rbeckettCB · 2023-07-06 08:45 AM

We are seeing several instances of calls coming through our Inbound Queue where the Result when attempting to route to someone is "Answered by Other Member", despite the Waiting Time not hitting our 10 second max setting for the queue. It's happened ...

rbeckettCB · 2023-07-06 07:41 AM

I am seeing issues in my organization's reporting on our Inbound queue where there are "No Answer" calls or "Answered by Other Member" calls that were routed to a team member but have a waiting time of "--". This doesn't make sense to me, as the call...

rbeckettCB · 2023-06-21 07:44 AM

Hi @sachinzoom - is there any way to limit Admin permissions to take away Edit rights for these users? To the original poster's point, I want to give managers permission to see reporting but I don't want them messing with other settings. Thanks!

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

User Activity

Max merged calls

911 for external calls

Inbound Queue Calls "Answered by Other" before reaching Max Waiting Time

Re: Incoming Calls Not Showing

Re: Giving a Non Admin Permission to view User Performance Reports for other users

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Developer Tools

Enterprise

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