rbeckettCB
Explorer
Explorer
since ‎2023-06-21
‎2025-10-09

User Statistics

  • 7 Posts
  • 0 Solutions
  • 2 Likes given
  • 2 Likes received
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

User Activity

Turn off queue calls during a meeting

2025-03-06 09:00 AM
When a user is opted into a call queue and is on a meeting (video/multiple users), that meeting does not prevent queue calls from coming through. If the user is on a call, though, that will prevent queue calls from coming through to that user. Is the...

Max merged calls

2023-08-28 10:39 AM
Is there a maximum number of calls that can be merged? Our team works with people who don't speak English, so we often need to merge in translators as well as other staff members. As we're building out those workflows, we wanted to understand if ther...

911 for external calls

2023-07-07 10:14 AM
My company is a telehealth business and we sometimes have calls where a patient will have a medical emergency when on the line with one of our team members. We are trying to figure out a way to enable our team to call local emergency services dispatc...

Inbound Queue Calls "Answered by Other" before reaching Max Waiting Time

2023-07-06 08:45 AM
We are seeing several instances of calls coming through our Inbound Queue where the Result when attempting to route to someone is "Answered by Other Member", despite the Waiting Time not hitting our 10 second max setting for the queue. It's happened ...
Likes from
View all
Likes given to
View all