rbeckettCB
Explorer
Explorer
since ‎2023-06-21
‎2024-01-24

User Statistics

  • 5 Posts
  • 0 Solutions
  • 2 Likes given
  • 2 Likes received
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User Activity

Max merged calls

2023-08-28 10:39 AM
Is there a maximum number of calls that can be merged? Our team works with people who don't speak English, so we often need to merge in translators as well as other staff members. As we're building out those workflows, we wanted to understand if ther...

911 for external calls

2023-07-07 10:14 AM
My company is a telehealth business and we sometimes have calls where a patient will have a medical emergency when on the line with one of our team members. We are trying to figure out a way to enable our team to call local emergency services dispatc...

Inbound Queue Calls "Answered by Other" before reaching Max Waiting Time

2023-07-06 08:45 AM
We are seeing several instances of calls coming through our Inbound Queue where the Result when attempting to route to someone is "Answered by Other Member", despite the Waiting Time not hitting our 10 second max setting for the queue. It's happened ...
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