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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Installin a new DigiCert Global Root G2 certificate to Polycom Trio 8800

Hi All, I'm seeking for some help regarding this recent comms: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202 Trying to prepare our Polycom based meeting rooms so they still work with Zoom (CRC) .While I can easily add the ... Show more

Hi All,

 

I'm seeking for some help regarding this recent comms: 
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

 

Trying to prepare our Polycom based meeting rooms so they still work with Zoom (CRC) .

While I can easily add the certificates to Polycom Group Series codes and Polycom VisualPros, I seem to have issues with Trio 8800.

 

I'm following the official Poly guide and basically copy-pasting the link for PEM format:
PEM format: https://cacerts.digicert.com/DigiCertGlobalRootG2.crt.pem

On the Trio 8800 under network /TLS I'm pasting this to Application CA7 but when hitting the Install button the error message says "The SSL certificate file failed to download"

Anyone successfully added this cert?


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Resolved! Changing Shared Line Voicemail

Hello! I am trying to update my shared line voicemail. I did not create the shared line, but have been added as an extension with permission to access, download, and delete. I am able to change and update my direct line voicemail, but cannot find whe... Show more

Hello! 

 

I am trying to update my shared line voicemail. I did not create the shared line, but have been added as an extension with permission to access, download, and delete. I am able to change and update my direct line voicemail, but cannot find where or how to update the one for the shared line.

 

How do I do this?


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reply-icon Latest Reply - 

Zoom One Pro vs Zoom Phone

Hello We have a Zoom One Pro account which has been used for the odd conference call only using a mobile device. We now need to move over from ISDN to VOIP with our landline and was wondering if this is possible with Zoom One Pro or do we need to upg... Show more

Hello

 

We have a Zoom One Pro account which has been used for the odd conference call only using a mobile device. We now need to move over from ISDN to VOIP with our landline and was wondering if this is possible with Zoom One Pro or do we need to upgade to Zoom Phone. We will of course still want to make the odd conference call as before.

 

Thanks


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nickccc
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• Participant
This thread is read-only
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Calling a co-worker

Hi. Working in a call center, is there a way to call a co-worker without changing our status from Ready to Not Ready-Forced? Ex: when I call a fellow employee, we both go from being available to take a call to Not Ready-Forced, and we need to be able... Show more

Hi.  Working in a call center, is there a way to call a co-worker without changing our status from Ready to Not Ready-Forced?  Ex: when I call a fellow employee, we both go from being available to take a call to Not Ready-Forced, and we need to be able to stay Ready for incoming calls.  I've tried calling from the address book in Contact Center, under contacts, and manually dialing the extension, but all options force us into Not Ready.  Thank you in advance.


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JennaE
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• Newcomer
This thread is read-only

Phone Subscription not Working

Hello,

I have an active phone subscription, but when I tried to call, I got the service is not included in your current plan. I don't know what to do.

Resolved! Call Park Broken - No Call Parked at This Location

Has anyone else had their parking lot functionality stop working? We've been on Zoom Phones for 2-3 years now using the parking lot feature with no issue. Starting this week, however, we are unable to retrieve parked calls. After we park a call it wi... Show more

Has anyone else had their parking lot functionality stop working? We've been on Zoom Phones for 2-3 years now using the parking lot feature with no issue. Starting this week, however, we are unable to retrieve parked calls. After we park a call it wills say it's parked on *701, for example, but when we try to pick it up it says, "Sorry, there is no call parked at this location". We haven't made any changes to our set up. The calls are being parked and retrieved from the same site and it's affecting both physical desk phones (Yealink T58A) as well as the Zoom mobile and desktop apps. Support has not been helpful and this is having a big impact on our business. I did noticed that Zoom rolled out private call park and aim call park on the same day this broke for us so I'm thinking that this new functionality broke our setup.


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Ry
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• Participant
This thread is read-only
reply-icon Latest Reply - 

Resolved! Calls not coming through on Android Mobile App

Hello, I have an issue with the Mobile app that I am hoping someone else has experienced / fixed. When I receive a call the mobile app just shows "Zoom Notification" it does not ring or show who is calling or allow for answering. If I manually open Z... Show more

Hello, I have an issue with the Mobile app that I am hoping someone else has experienced / fixed. When I receive a call the mobile app just shows "Zoom Notification" it does not ring or show who is calling or allow for answering. If I manually open Zoom I DO get the call coming through and can answer it but after I close the app after a few minutes it reverts back to the "Zoom Notification" with no call data. It seems like the app is going to "sleep" or a services is stopping and therefore not showing the call. I have.....
Given unrestricted battery access to the zoom app.
Removed Zoom from the "sleep" app on the phone and set to "Never Sleep"
Disabled "Remove permissions if app is unused"
and none of this seems to make a difference. If the app is open calls come through if I close the app I get a simple notification. Any experience or help would be appreciated. Thanks. 


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DWHIT
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• Newcomer
This thread is read-only
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Routing incoming calls to all staff

We need help! Incoming calls are being routed to one person and then after four rings rolling to all other staff. What feature do we need to enable or disable so incoming calls go to all staff?

OVMA
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• Newcomer
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Calling going straight to voicemail and extension promp

When someone calls into my new zoom phone number it goes straight to voicemail and does not ring into my phone. Additionally, it does not just allow for someone to leave a voicemail but rather asked them for extension and all. I just want it to call ... Show more

When someone calls into my new zoom phone number it goes straight to voicemail and does not ring into my phone. Additionally, it does not just allow for someone to leave a voicemail but rather asked them for extension and all. I just want it to call through to my phone and if i dont answer it go straight to voicemaill and it's not allowing me to do so. I already set hours to 24/7. 


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Certification of New Audiocodes MP-1288 Firmware

We have a problem with Audiocodes MP-1288 analog ports staying out of service if there is a momentary ground fault. The only resolution currently is to reboot the gateway. Audiocodes has resolved the issue in their latest firmware release, but when c... Show more

We have a problem with Audiocodes MP-1288 analog ports staying out of service if there is a momentary ground fault. The only resolution currently is to reboot the gateway. Audiocodes has resolved the issue in their latest firmware release, but when can we expect Zoom to certify the newer release and make it available on their website?


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