Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
We have a call queue where we'd like to restrict who is able to call it. It's a technical support escalation queue that we want to restrict to managers having the ability to call it. Zoom support tells me that they have no way to accomplish this. Does anyone have any ideas on how we might do this?
Show less
We have our inside sales agents making outbound calls to our opt-in leads from our website and every 3-5 days their numbers are bad and show "Potential Spam" to the caller. Obviously our answer rates go way down. How do we get this fixed?
I use zoom phone and want to set my zoom app to automatically open when I start up my laptop. MS teams is included in start up apps but I cannot add zoom easily.
How do you pick up a coworkers phone call from your desk phone?
The OpenCTI Zoom phone widget in Salesforce will not sign in successfully, no error messages are reported when selecting “Sign in” on the popup. Clicking sign in results in a pop-up window being presented and it appears the login is successful, the authorization window closes within 5 seconds. The Zoom phone widget does a quick refresh but returns back to the “log in” We had set this up in our sandbox environment and was able to successfully setup and configure the integration. Since moving to production though, none of our users are able to sign in via the salesforce phone widget. We followed the guide here https://support.zoom.us/hc/en-us/articles/4418701163533 and https://support.zoom.us/hc/en-us/articles/15098209645453 I log into Zoom with the pop up from the Salesforce Softphone component and am logged into Zoom on the desktop app, but when I get the success message that I am logged in and about to get redirected the softphone just goes to the login screen. I tried uninstalling Zoom in all my environments and reinstalled Zoom in Production. I also tried using different browsers and deleting my browser's cookies. Has anyone experienced this issue? I am not getting any error messages, I am just in a loop of login screens with success messages.
Show less
Good day, We are attempting to reuse a phone number from a departed employee to a new hire. The extension and all is working as expected, when calling as the user the caller ID is displayed correctly on Zoom desktop and mobile, however when it comes to our physical Yealink MP56 devices.. the caller ID still shows the new user. We tried rebooting the phones, signing out, updating app versions, and checking all configs but could not determine where this old caller ID data is cached. As a last resort I decided to factory reset my Yealink MP56. Once up and re-paired with my Zoom account I observed: 1) The caller ID information from previous calls that showed the old user NOW shows the new user. 2) Any new call now shows the new user. Thank you for the assistance.
Does the above help to determine if the issue is a Zoom or Yealink issue? We have multiple physical Yealink Zoom phones in our environment and it would not be feasible to factory reset all phones (and repair each user) when a phone number is reused.
Show less
Hi. How do I get my caller ID not to show as Spam when I make calls?
Hi All, I currently have setup an Auto-Receptionist to handle incoming external lines. This has a greeting set to advise that calls are recorded for quality purposes etc. This then routes to a call queue that has the team setup to answer. We used to have it setup so the external lines were going direct to the call queue with the greeting setup there as well. We found that if another office transferred the call, the customer would hear the call recording advice more than once. This was very frustrating to them. The good thing about this setup was the level of reporting that we would get on which external line did they call, the number of abandoned calls during the call recording announcement etc. Unfortunately this level of detail has been lost as the A/R reporting is no where near as good. My question is if there is a way to satisfy both requirements ie to have the C/R announcement play only once on a call (regardless of whether it is transferred back to the call queue or not) and provide the level of report detail (i tried to replace the A/R with another call queue but to no avail). I know the originating call is traced so maybe a feature request to add this to the Org settings as a default message of incoming calls? Cheers, James
Show less
How do I dial a user's extension so that my call goes directly to their voicemail; I do not want their phone to ring at all.
This will be used for after-hours IT notifications and do not want to disturb the end users.
