I started with a company that is moving from Teams calling to Zoom calling. As a receptionist I answer and transfer a number of calls every day. If I am typing an email, as soon as the Zoom call comes in, I can't finish what I'm typing. Often times, the calls are a hang-up. I want to transfer to the call I am currently on while another call comes in, I can't complete the transfer until the other call is answered. We are doing blind transfers which means, I can't tell if the person I am transferring someone to is on the phone. Handling and transferring calls is clumsy and inefficient.

Hello all,

Just wanted to know if there's a setting, or a different way to set this up, to have the Zoom Desktop Client automatically disable the call queues my Service Desk staff are logged into, when they lock their screens/computers go idle?

Either they forget to go out of the queues, which means incoming calls are just ringing on their desktops with no one answering, or they forget to enable the queues again manually when they return to their desks, and calls don't go into their systems.

We only use the software, with USB headsets directly connected to their computers / so no physical telephones on their desks.

Thanks in advance

With auto call recording turned on,
You can change settings for the play prompt when recording has started.
You can change settings for the play prompt when recording has stopped.
There are no settings to change for play prompt when recording is restarted.

It plays the default message every time, no matter what the other audio notifications are set to.
It also does not follow the ad-hoc recording play prompt setting either.

To recreate: turn on auto recording and customize the prompts so you know it's not the default.
Also, customize the ad hoc call recording prompts to make sure they are not a part of this.

Call, hear the custom start prompt, stop recording, hear the custom stop prompt, start recording, hear the default prompt. No matter what you change any of the prompts to or even turn them off, you will always get the default prompt on restarting the recording if auto call recording is enabled.

Can we get the restart recording play prompt to either have it's own settings or utilize the when recording has started option (auto or ad hoc)?

I don't see anywhere in the IVR setting to allow someone to directly dial a users extension if known. For example, assign key "#" or one of the numbers and then dial the users extension.   So the IVR Greeting would be recorded to say:  "If you know the party's extension you would like to reach press # and the 3 digit extension".   Or "If you know the party's extension you would like to reach press 9 and the 3 digit extension"

This has been happening to me every time I get on a Zoom call.  The call will suddenly close out and relaunch like 3 minutes later.  It has been happening all of last year and is till happening.  I had a free account and now that I have a Pro account it is still happening.  I have uninstalled and reinstalled the client and it continues. I don't understand why this is happening. Is this happening to anyone else? If so how can this me corrected?

Hello,

I've had a Basic account (Free) registered to my work email for some time now. Recently, the company subscribed to "Zoom Phone Pro PBX", and my email is the primary contact. So, naturally when the license arrived it was added to my account. I can see them now in the "Admin" section, "Account Management" subsection, "Billing" page.

===================

Zoom Phone: Zoom Phone Pro

Qty: 37

Status: Active

===================

The problem is, I still can't switch my account type from "Basic" to "Licensed". The "Licensed" radio button is dimmed and unclickable. Furthermore, in "User Management", "Users" page, it says "To add licensed users to your account, please purchase more licenses." on top of the page. When I try to add a user, the "User Type" is always "Basic", as "Licensed" is dimmed and unclickable. The only License is "Zoom One Basic". This was until yesterday.

Yesterday I opened a support ticket, and as a result now when I go to "Users" under "User Management", my license is "Zoom One Basic and Zoom Phone Basic". It is still "Basic" though, and I still can't click on "Licensed". Same thing happens when I create a new user, with only "Basic" available, but the License itself now has two options in the dropdown menu:

1- Zoom One Basic

2- Zoom One Basic and Zoom Phone Basic

This still does not fix my problem.

I'm still on Basic, and any user I add will be on Basic.

What am I missing? Even on the support portal, it shows that my account is allowed to have "Phone Support", but when I tried that, and entered my PMI, the automated message told me that my account is not eligable for voice support!

My partner here in my country is useless.

So, what am I doing wrong?

We've been struggling for literally 2 days on this and i am done. I need someone who can figure this circle of insanity out and get my team member on the phone. We have tried everyting recommend---un and re install, changing default handler apps, reboots, microsoft updates. Losing my mind, very frustrated, please help. I pay a lot of money for his phone and we cant get it to work.  **All other team members phones work as expected

Please please someone reach out.

Thank you.

Hello,

I hope you are doing well.

I just started to use Zoom phone on desktop through my browser. In my iPhone, I can easily assign a name to my contacts so that when they call, I see the name I chose for them on the caller ID. But in Zoom Phone desktop, I do not know how to do this. I have saved my contacts in my personal contacts on zoom phone settings, but still, when I receive a call from them, I do not see the name that I chose for that contact in the history of my received calls. It makes it difficult for me to recognize the calls that I received when I review the history.

I appreciate it if you can help me to find a solution for this. 🙂